The Future of CX

What does it take to build a support team that’s not just answering tickets, but actually shaping the future of customer experience? In this episode, Hayley Johnson (Head of Customer Success at Artlist) joins Nadav and Doron to share her playbook for turning support into a strategic powerhouse - where empathy, initiative, and smart use of AI are the new must-haves. Along the way, you’ll hear how t...

What if your most vocal critics could become your best support agents? 🚀 Nadav Chomed from Elementor reveals how they transformed their CSAT from 1.5 to 4.3 in ONE WEEK by recruiting super users directly from their community. Spoiler: those people complaining in your Facebook groups might be your next hire. This episode answers: Why product expertise beats support experience for complex products...

Is your organization truly listening to customers, or is their feedback disappearing into a black hole? In today's episode, hosts Nadav Kemper (CEO, Quack) and CX expert Doron Pryluk welcome Gil Perlman, Head of Customer Experience at Riverside.fm, for a candid conversation about making customer feedback truly impactful in today's support landscape. 🚀 Key insights you'll gain: Why res...

Join us for a captivating episode of The Future of CX , hosted by Nadav Kemper, CEO of Quack, and Doron Pryluk, seasoned CX executive. In this insightful conversation, Natalie Margolin, VP of Customer Support at Monday.com, reveals the game-changing strategies transforming customer support into one of the most rewarding jobs at one of the world’s most innovative companies. Dive into engaging insig...

Are customer support leaders really ready to trust AI to handle their most critical tasks? In this thought-provoking episode, hosts Nadav Kemper (CEO, Quack) and seasoned CX expert Doron Pryluk sit down with Executive Customer Success Advisor, Yoni Voronov, to dig deep into the challenges, misconceptions, and potential of AI as a trusted support partner. 🚀 **Key takeaways you'll gain from thi...

How do you deliver high-touch customer support at scale - without losing efficiency? In this episode of The Future of CX , we sit down with Cynthia Gordon, Senior Director of Customer Support at Pontera, to uncover the strategies behind their world-class support operation. With over 15 years in the industry, Cynthia has seen it all - from handling multiple chats simultaneously as a “chat queen” to...

What if your most frustrated customers could become your greatest allies? 🤔 In this episode, Yael Schemer, Co-founder & CCO of Tulu, joins hosts Nadav Kemper and Doron Pryluk to share the secrets behind building a customer experience strategy that not only addresses pain points but turns them into growth opportunities. Learn how Tulu is redefining shared living with their innovative resource-...

Scaling CX teams without skyrocketing costs? Sounds impossible, right? Not for Gil Almog. In our latest episode, Nadav and Doron sit down with Gil Almog, Senior VP of Customer Experience at Guesty, to uncover his game-changing strategies for scaling customer support. Here's a sneak peek of what you’ll learn: • 💡 How AI and custom tools are transforming CX efficiency • 🤖 Why a hybrid workforc...

🎙️ CX leaders, are you ready to turn your data into gold? On the latest episode of The Future of CX podcast, Effie Arman - seasoned CX expert with experience at Monday and Loox - shares how to harness customer insights to revolutionize your product roadmap and drive real business impact. Here’s a sneak peek of what we cover: • Why CX is more than just "support" (hint: it’s the heart of your compan...

In Episode 8 of The Future of CX Podcast , we sit down with Yael Oppenheim, Head of Support at SimilarWeb, to unpack her innovative CHARM framework—a lean, systematic approach to managing customer support at scale. From her unique journey as a yoga entrepreneur to leading a global support team, Yael shares how her fresh perspective helped her build a methodology that drives operational efficiency,...

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Eyal Ronel the VP R&D @ Mesh Payments

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Ori Sandler the Global Director of Customer Experience @HiBob

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Karen Geva the Head of Product Management, Customer Data Platform @SAP We talked about data, customers, brand...

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Ophir Shay which is the Director of Customer Success @ Visitt We talked about people - the users of Visitt. O...

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Idan Zalzberg which is the CTO @Agoda We've talked about his unique approach in building the technology a...

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Marina Champagner which is the VP of Customer Experience @GlassesUSA.com. We've talked about here unique...

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we hosted Yaniv Markovski which was one of the first employees at OpenAI. Learn more about OpenAI's journey and the...

Welcome to The Future of CX - the podcast where we share our experience, knowledge and meet with interesting people from the industry to build together The Future of CX The podcast is for everyone working or planning to work in the customer support/CS/CX industry. In this episode we will talk about the reasons of why we decided to record a podcast.