The Franchise Hot Seat Podcast with Dr. John P. Hayes - Director, Titus Center for Franchising

John Hayes interviews Tom Pabin on the Franchise Hot Seat Podcast, discussing Pabin's journey with his college-planning franchise, Class101, and his book, Squeezed. Pabin shares the story of how he started Class101 in 1997, developed systems for a decade before venturing into franchising, and managed steady growth until he eventually sold the company. He remains involved as a franchisee. They...

Dr. Hayes converses with Tim Sparks, the president of The Land Corporation and a significant franchisee of Pizza Hut, who runs almost 100 outlets across 11 states. The discussion revolves around the reintroduction of traditional Pizza Hut dine-in features such as Tiffany-style lamps, checkered tablecloths, arcade games, red cups, and the iconic red-roof identity. Sparks expresses his belief that t...

John Hayes interviews Garr Russell, the founder of Fireside RV Rental, a faith-driven franchise that originated from a business he started in 2016 when he began renting out an RV he owned. He developed a replicable ""business in a box"" model and formalized the franchising process in 2022. The business has since expanded to approximately 70 locations across the U.S. Fireside RV...

TITLE: The New Franchise Law That Could Change Everything | Dr. John P. Hayes - With Sarah Davies  DESCRIPTION: John Hayes interviews Sarah Davies, the general counsel of the International Franchise Association, about the American Franchise Act. The Act aims to stabilize the "joint employer" standard under the NLRA and FLSA, which has seen shifting interpretations since the 2015 Browning...

DESCRIPTION: Host John Hayes interviews Gil Marques, a multi-unit, multi-brand operator and co-founder of KTA Financial Services, about “franchise financial intelligence.” Marques explains how he and his wife, former corporate C-suite executives, entered franchising by opening The NOW Massage locations and later acquiring Salons by JC, and how early struggles getting timely, accurate P&Ls and...

TITLE: How He Modernized a “Boring” Industry Into a Scalable Brand | Dr. John P. Hayes - With Kevin DuBois  DESCRIPTION: John Hayes interviews Kevin Dubois, the CEO of Clean Brands, which operates various brands including Lapels and Martinizing across approximately 500 locations in nine countries. Dubois discusses his transition from opening multiple restaurants during his teenage years to garment...

DESCRIPTION: Ray Titus, in an interview with John Hayes, discusses the common misconceptions about franchising, including the belief that franchises are run by large corporations. He points out that less than 1% of the approximately 1,600 franchisees under the United Franchise Group are corporate-owned. Titus talks about his family's long history in franchising and the significant changes in...

DESCRIPTION: John Hayes interviews Sal Majzoub on Franchise Hot Seat, discussing Majzoub's transition from corporate work to franchising and business brokerage. Majzoub shares his experience of being confined in a Dubai hotel during the COVID pandemic while earning a substantial six-figure salary. During this time, he researched about 50 franchises and multiple Franchise Disclosure Documents...

DESCRIPTION: John Hayes interviews Matthew Cancino, a Titus Center for Franchising graduate and former U.S. Marine, about his journey into the world of franchising. Cancino discovered franchising at Palm Beach Atlantic University, where he sought mentorship for his detailing business. His plans to attend fire school were disrupted by COVID, leading him to PBA where his entrepreneurial spirit and f...

DESCRIPTION: Mitchell Nolan, a graduate of Palm Beach Atlantic University with an MBA and a focus on franchising, is the founder of consulting firm DJM Nolan and co-founder of Vetted, a company he established with Steve Lieber. Vetted's mission is to assess both franchisors and franchisees using five key principles derived from Junior Bridgeman. These principles include exceptional food and g...

DESCRIPTION: The Franchise Hot Seat Podcast features an interview with Palm Beach Atlantic University students Leanna Carlson and Ethan Stayte, who are studying franchising at the university's Titus Center. Leanna, an international business, entrepreneurship, and franchising student, was inspired by her father's State Farm agency model and her aspiration to merge faith with business. Her...

DESCRIPTION: John Hayes, host of the Franchise Hot Seat Podcast, interviews Martha Flynn, the new director of the Titus Center. Flynn shares her journey into franchising, which began unexpectedly at Burger King and evolved into various roles at Dunkin' and Panera. The discussion touches on the scarcity of formal franchising education and how Flynn mastered franchise law and operations. The im...

DESCRIPTION: John Hayes, host of the Franchise Hot Seat Podcast, converses with Keith Gerson, a member of the Titus Center Advisory Board and a veteran in the franchising industry. Keith shares his franchising journey, beginning with McDonald's, then owning a Mrs. Fields Cookies franchise, and finally becoming a franchise coach and executive. They delve into the challenges and opportunities i...

DESCRIPTION:  John Hayes hosts Haley Arruda and Sam Vander Heide, Palm Beach Atlantic  University students, on the Franchise Hot Seat Podcast, where they discuss their  studies in franchising at the Titus Center for Franchising. They explain their reasons  for choosing PBA and their academic paths, including their discovery of franchising.  Both students emphasize the significant role internships...

DESCRIPTION:  In this episode, we dig into the growing question a lot of people are asking: is a  traditional college degree still worth it? The conversation explores the gap between  classroom theory and the real-world skills employers actually need, and why more  students are looking for alternative paths as tuition rises and frustration grows.  Dr. John P. Hayes shares how the Titus Center for...

DESCRIPTION: John Hayes interviews Natalya Hummer from FinaTech Accounting and Advisors, who also owns three Crumble Cookie franchises, in this episode of the Franchise Hot Seat Podcast. Natalya shares her experience as a CPA and her transition into the franchising world, highlighting the essential elements for franchisee success. They delve into the importance of comprehending business metrics, s...

DESCRIPTION: John Hayes interviews Deean Ferrone on the Franchise Hot Seat, discussing her journey from being a teacher to becoming a successful franchisee of Pigtails & Crewcuts, a children's hair salon chain. Ferrone's transition to business ownership was sparked by the difficulties of virtual teaching during the COVID-19 pandemic. She and her husband conducted thorough research an...

DESCRIPTION: John Hayes, host of Franchise Hot Seat, interviews Shelly Sun Berkowitz, founder of  BrightStar Care, a leading healthcare franchising company with over 400 units.  Shelly discusses her transition from accounting to healthcare franchising, and her  strategic partnership with Peack Rock Capital. She stresses the importance of  choosing the right private equity partners and the value of...

DESCRIPTION: John Hayes interviews Alex Smereczniak, the co-founder and CEO of Franzy, in the  Franchise Hot Seat Podcast. Alex presents Franzy as a comprehensive platform for  potential franchisees, likening it to 'Zillow for franchising.' The platform aggregates  vital data such as financials, consumer sentiments, and franchisee feedback. The  interview explores Alex's professiona...

DESCRIPTION: John Hayes, a franchising professor at Palm Beach Atlantic University and host of the  Franchise Hot Seat Podcast, converses with Bob McCracken, an Air Force and Air  National Guard veteran and Hot Head Burritos franchisee. They delve into why  veterans make exceptional franchisees, highlighting the discipline, meticulousness,  and plan-following abilities honed during military servic...

DESCRIPTION: John Hayes, host of the Franchise Hot Seat, engages in a comprehensive discussion  with Schuyler "Rocky" Reidel, founder of the Reidel Law Firm, on various pressing  and contentious topics in the franchising industry. They emphasize the crucial role of  specialized legal advice in franchising, particularly during a government shutdown  that affects SBA loans. Rocky underscor...

DESCRIPTION: John Hayes hosts Jack and Jill Johnson from Franchise Insiders on the Franchise Hot  Seat Podcast. The Johnsons' franchising journey began with Jack's father founding  Home Care Assistance after a franchise rejection, which evolved into a successful  family business. As franchise consultants, they guide others through the complex  franchising world. Key topics include the ne...

DESCRIPTION: John Hayes, in the Franchise Hot Seat Podcast, underscores the significance of  matching employees with roles that complement their strengths to enhance  productivity and avoid disengagement. He references studies from Gallup and the  Society for Human Resource Management (SHRM) that reveal a large number of  employees feeling underutilized and the substantial economic impact of  dise...

DESCRIPTION: John Hayes interviews Kristopher Stuart, Chief Information Officer of Blooming  Blinds, on the Franchise Hot Seat Podcast. Stuart shares his accidental entry into  franchising while seeking improved business opportunities. He traces the growth of  Blooming Blinds from a family-owned retail business to a thriving franchise with 86  franchisees across 158 territories. Stuart discusses t...

DESCRIPTION: John Hayes interviews Mary Thompson, CEO of BNI and chair of the International  Franchise Association's Board of Directors, who shares her journey from the Marine  Corps to franchising via a company called Cookies by Design. Thompson highlights  the importance of franchising in developing her business skills and its  transformative impact on her career. She discusses her career p...