The FM Fix

In this episode of The FM Fix, we’re joined by Stacey Kelly, Director of Facilities Services at Apleona Ireland, who oversees more than 150 sites across retail, manufacturing, corporate, and public sector portfolios. With over a decade in FM and leadership roles spanning everything from Aldi stores to pharmaceutical plants, Stacey brings a unique perspective on what it takes to manage large, multi...

In this episode of The FM Fix, Tom chats with Sonia Murton, founder and managing director of Westbury FM, a company that has rapidly scaled to become one of the Sunday Times 100 fastest-growing private companies. Sonia shares her inspiring journey from project management to launching her own FM business, revealing the challenges she faced and the strategies she employed to earn client trust and en...

In this episode of The FM Fix, we’re joined by Tom Gardener, Senior Facilities Manager at Currys, one of the UK’s largest and most recognisable retail brands. Tom oversees facilities for hundreds of properties across the UK, managing an operational FM budget of around £14 million and CAPEX projects up to £2.7 million. With experience spanning retail, banking, logistics, and the public sector, he b...

In this episode of The FM Fix, we’re joined by Leanne, Facilities Manager at Oliver Bonas, whose decade-long career spans retail, manufacturing, and health & safety. Leanne has built her career from the ground up, from coordinating maintenance for 150 Screwfix stores to managing complex manufacturing facilities at G&H Photonics and now leading FM for one of the UK’s best-known retail brands. Along...

Michael has built and scaled businesses that make smart buildings simpler, with a clear focus on outcomes that matter: healthier spaces, reduced costs, and measurable ROI. His mantra, “start with objectives, end with outcomes,” cuts through the jargon and helps FMs make technology deliver real value. We dig into what smart buildings really mean in practice, how to turn the data you already have in...

In this episode of The FM Fix, I sit down with Grant Burrows, a seasoned expert in facilities management, to explore the intricacies of modern FM operations. With a wealth of experience leading national facilities portfolios, Grant shares insights on transforming data into actionable strategies that elevate performance and compliance. We discuss the everyday realities of FM, from managing unexpect...

In this episode of The FM Fix, we’re joined by Chris Sycamore, Associate Director at Cobalt Recruitment, who’s spent over a decade helping organisations across the UK build exceptional FM teams. Recruitment is the backbone of every successful facilities operation, and right now, it’s tougher than ever. From engineering shortages and rising salary expectations to the growing demand for digital and...

In this episode of The FM Fix, we’re joined by Adam Mason, Deputy Director of Estates & Campus Services at the University of Portsmouth, to explore one of the biggest questions facing FM leaders today: how do we build, support, and retain the workforce of the future? With a career spent leading large, complex estates and building high-performing teams, Adam shares his top tips on supporting people...

In this episode, we chat with Andrew Hulbert, founder of Pareto FM and all-round industry shaker-upper, about what it really looks like to lead in FM right now. From budget pressure and net zero targets to ED&I and the rise of AI, we cover the practical wins, the missed opportunities, and the big shifts still to come. Andrew shares why now’s the time for FM to stop playing small, whether that’s re...

In this episode of The FM Fix, we’re joined by Rob Starbuck, Head of Engineering & Sustainability EMEA at Frasers Hospitality UK and someone who knows exactly where the industry’s energy is going, and where it’s being wasted. Rob takes the temperature on the energy challenges facilities teams are facing today from rising costs and ageing infrastructure to the mounting pressure to hit sustainabilit...

In this episode of The FM Fix, I sit down with Richard Dixon, the co-founder and CEO of Play It Green, to explore how facilities management (FM) can lead the charge in sustainability. Richard shares his journey from working in nature repair in Tanzania to founding a B Corp that helps businesses reduce environmental impact while boosting productivity and profit. We discuss the pivotal role FM plays...

In this episode of The FM Fix, we’re joined by Danielle Bush, Facilities Manager at Everyman, who’s proving that FM isn’t just a man’s world it’s for every woman, too. Danielle lifts the lid on what it’s really like to step into a male-dominated space, the barriers still facing women in the industry, and why it’s time we smashed a few ceilings (not just the suspended ones). From first jobs to firs...

In this episode of The FM Fix, I sit down with Mark Whitaker, a leading voice in the facilities management industry and the founder of the Association for Professional Standards in Asset Surveying (APSAS). We explore the pressing need for professional standards in asset surveying, especially for mechanical and electrical assets. Mark shares the journey of launching APSAS, the importance of quality...

In this episode of The FM Fix, I sit down with Kevin Short, Global Head of Facilities at Ultimate Performance, to explore the secrets behind keeping elite gyms in top shape. Kevin shares his journey from recruitment to facility management, emphasizing the importance of proactive maintenance and robust service provider partnerships. We discuss the challenges of managing a global portfolio, includin...