Graham and Hannah Crichton - The Experience Engine

The Experience Engine: Photography & Creative Business Podcast

Business EN ↓ 7 episodes

A podcast for creatives, who know their work is strong, but want to improve the way clients experience and value what they do. Presented by Graham and Hannah, the show is built on over 20 years in photography, covering pets, people, families, weddings, commercial work, events, and more. They share what actually makes a photography business work. How clients think, why they hesitate, how decisions are made, and what photographers can change to earn more without gimmicks. Straight talking, real examples, and practical ideas you can apply immediately. Let's elevate your experience together.

Author

Graham and Hannah Crichton - The Experience Engine

Episodes

The Experience Engine: Ep 7. Closing the Doubt Gap 01.04.2026 18:29

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine SPONSOR Get Graham's DOG SITTER 2000 AI+ and make your pets sit for every photo! Works on kids too! - https://www.rebrand.ly/dogsitter THIS EPISODE In this episode of The Experience Engine, Graham and Hannah explore the high stakes of the initial contac...

The Experience Engine: Ep 6. AI: The End of Creative Jobs? 04.02.2026 6:51

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine THIS EPISODE This might not be comfortable, but it's a conversation we have to have. This episode we discuss the impact of AI on creative industries and emphasise the importance of delivering unique and memorable experiences. It delves into the fear of...

The Experience Engine: Ep 5. The Client Decisions You Never See 04.02.2026 7:20

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine THIS EPISODE Graham and Hannah discuss the unseen decision-making process of potential clients and the factors that influence their choice to engage with a creative professional. It delves into the importance of clarity, professionalism, consistency, an...

The Experience Engine: Ep 4. Always Give More Than They Expect 25.01.2026 8:39

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** Giving people more than they expect isn’t about freebies or gimmicks. It’s about judgement, timing, and treating people like people. In this episode, we share real stories from our studio - moments where small decisions meant everythi...

The Experience Engine: Ep 3. The First Five Minutes 25.01.2026 11:38

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** Your client experience doesn’t start when the shoot begins. It starts before they reach the door. In this episode, we break down the details clients notice in the first five minutes — the building, the space, the welcome, and the smal...

The Experience Engine: Ep 2. Let's Get This Thing Started 23.01.2026 10:04

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** This episode Graham and Hannah take things a little further. The client experience begins with starting your client journey transformation with mapping the journey, removing friction and anchoring emotion. Join us on your journey to c...

The Experience Engine: Ep 1. It's ALL About the Client Experience 23.01.2026 6:59

Join the Facebook group and delve deeper, get bonus content & chat with Graham and Hannah: https://www.facebook.com/groups/theexperienceengine ** THIS EPISODE ** Whether you're a studio photographer, a weekend warrior or a creative who just loves what you do, the only thing that really matters is the client experience. In this series, we deep dive in to what really drives creative businesses s...