Steve Usher

The Experience Designers

Business EN ↓ 90 episodes

Your front row seat to the world of experiences | Bi-weekly episodes

Author

Steve Usher

Category

Business

Latest episode

Jul 2, 2026

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Episodes

Design Thinking Conference **SPECIAL** - Kalwant & Puleng (3/3) 07.10.2019

The final episode of my 3 part series leading up to the Design Thinking Conference in Amsterdam. In this episode, you'll meet Kalwant Bhopal, a British Professor and diversity expert has focused her research on racism and ethnic minorities in education and academia. Dr. Puleng Makhoalibe is one of 20 women globally selected to participate in the 2019 women leaders of the world program and a recogn...

Lisa Morris - The popularisation of design thinking in HR. 02.10.2019

In this episode, you’ll meet Lisa Morris, founder of XPLOR based in Charlotte, North Carolina. We discuss the popularisation of design thinking in HR, debunk some of the emerging myths and ensuring we don’t lose the full potential of design thinking in future HR functions around the globe.

Design Thinking Conference **SPECIAL** - Esther & Jeanne (2/3) 22.09.2019

A very special episode in partnership with the Design Thinking Conference in Amsterdam. You’ll meet Esther Thole from the Netherlands and Jeanne Liedtka from the U.S. Both are speaking at the conference sharing their different perspectives on the topic of empathy. In this episode, get a glimpse into their backgrounds, work and plans for the conference.

Design Thinking Conference **SPECIAL** - Stefan & Cristina (1/3) 15.09.2019

Join us for a very special episode as we announce our partnership with the Design Thinkers Conference in Amsterdam 2019. Today you'll meet two people who will be at the event as a speaker and facilitator of a live experiment.

Nicole Dessain - Turning HR into superheroes! 29.07.2019

In this episode, you’ll meet Nicole and learn more about her passion for HR, innovation, talent and design thinking. We talk about her mission to turn HR into superheroes, exploring the emergence of design sprints and the opportunities they bring for organisations large and small.

Daniel Vallejos - Data & Design when creating employee experiences 12.06.2019

In this episode, you’ll meet Daniel from Chicago. An experienced HR professional with a passion for employee experience design. During our conversation, you'll learn more about his transition from corporate HR to experience design. His views on the changing landscape of human resources and the power of combining data and design in modern business.

Anna Mamalaki - Future skills of leadership and HR, Diversity & Inclusion + more 29.05.2019

In this episode, you’ll meet Anna. Currently living and working in San Francisco, she offers insights into her experience of the bay area. We delve into the changing requirements of leadership in a rapidly changing work environment, future skills for HR practitioners, the topic of diversity & inclusion and business impacts on society.

Verity & Tom - Employee Engagement versus Employee Experience 26.04.2019

After meeting at an event in Stockholm. We thought it would be fun to come together and talk about employee engagement versus employee experience. Sharing our own experiences of work, how it’s changed and the expectations employees have on modern day businesses. Interesting given we are 20 years apart and in different stages in our careers.

Stefan Van Der Stigchel - Recorded at the Design Thinking Conference 03.04.2019

In this episode, you’ll meet Stefan, an associate professor at Utrecht University and head of the research group Attentionlab. The group’s aim is to study how attention and visual awareness shape the perception of the world around us. This is particularly important when thinking about empathy and our immediate view of situations or people. Not to be missed!

Chris Raw - Candidate experience & innovation manager 26.02.2019

In this episode you’ll meet Chris, Candidate Experience & Innovation Manager at Zalando in Berlin 🇩🇪We learn more about his unique role and focus. The importance of implementing a set of core hiring values. Why it's crucial to measure the candidate experience and how to use insights when creating innovative solutions.

Sharon Söderlund-Green, Founder of Imagine If 13.02.2019

In this episode, you’ll meet the author of the ‘Human Workplace Manifesto’. After meeting at a co-working spot in Stockholm 🇸🇪 I was hugely impressed by Sharon’s passion and willingness to do something about improving the workplace and empowering people to make positive changes. We discussed what drove her to create the manifesto and her natural flair for the Swedish language.

Chantel Botha, Director of BrandLove in Cape Town 21.01.2019

In this episode, you’ll meet Chantel Botha from Cape Town 🇿🇦. Founder Director of BrandLove. She talks about her LOVE for bringing back humanity into the workforce, LOVE for doing things differently and LOVE for simplifying processes. She shares insights and perspectives of working with organisations in South Africa, her thoughts on some of the systemic issues organisations and BrandLove’s unique...

Adam Lawrence - Recorded at the Design Thinkers Conference 2018 14.12.2018

This episode kicks off a series of podcasts recorded live at the Design Thinking Conference in Amsterdam 🇳🇱. The two day event was held at the Tobacco theatre in October 2018, focusing exclusively on the subject of ‘empathy’. In this episode, you’ll meet Adam Lawrence who played the role of the ‘difficultator’ during the event. He shares the purpose of his unique role, the impact the event had on...

Morten Raahauge, Chief Experience Officer 19.11.2018

Want to connect with Morten? www.linkedin.com/in/morten-raahauge-9823368/ Books we discussed: The Experience Economy - Review here Exponential Organisations - Review here Experience Designers Ep 2 (We use a mix of automated transcript software and editing for readability) Steve (Host): [00:00:14] Hi Morten, thank you very much for joining me for this episode. Morten: [00:00:20] My pleasure. Steve...

Design Thinkers Academy with Arne Van Oosterom 01.10.2018

Experience Designers Ep 1 (Edited for readability) Steve: Hi my name's Steve Usher and welcome to the experience designers podcast. Steve: Over the course of this podcast series, I'm really excited to meet and interview people from a diverse range of industries and backgrounds. However, they will all have one thing in common, and that is design thinking and human centered design. And I hope that b...

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