The Exam Room

In this urgent special episode of The Exam Room , Dr. Rhiannon Winsor and Producer Benj Braman sit down with Jessica Yanow, President and CEO of the Arizona Alliance for Community Health Centers, to talk about the very real and imminent threats to Medicaid in Arizona. With proposed legislation under review, health centers are bracing for a spike in uninsured patients, reduced funding, and operatio...

Want to improve your CAHPS scores without burning out your care team? It starts before the patient walks into the exam room. In this episode of The Exam Room , Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to discuss proactive strategies that boost CAHPS performance — particularly in high-impact areas like communication, lab result expectations, after-hours care, and trust-...

In this episode of The Exam Room , Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard explore the differences between the CAHPS survey and Press Ganey — and how both can be valuable tools when used thoughtfully. From benchmarking insights to real-time feedback to the realities of mail-based survey returns (yes, people still respond!), this conversation dives deep into the value — and limitat...

What are your patients really saying — and are your staff even hearing it? In Episode 20 of The Exam Room , Dr. Rhiannon Winsor sits down with Kimberly Gonzalez and Sam Reinhard to break down how low CAHPS scores can become powerful tools for change. This episode focuses on how to use patient feedback to optimize provider and staff behavior — and why it's often the smallest adjustments in workflow...

Is your health center unintentionally fueling survey fatigue? In this episode of The Exam Room , Dr. Rhiannon Winsor, Kimberly Gonzalez, and Sam Reinhard take a hard look at why patients and staff are exhausted by constant surveys — and what to do instead. Tune in as they unpack how to spot the signs of survey fatigue, make feedback feel valuable, and replace checkbox culture with real connection....

Are health centers really listening to what patients are saying? Join Dr. Rhiannon Winsor with guests Kimberly Gonzalez (Manager of Population Health Analytics) and Sam Reinhard (Director of Community Outreach at Sun Life) for a candid conversation about the CAHPS survey — what it is, why it matters, and how to turn survey data into meaningful change. From identifying hidden patient needs to small...

Dr. Rhiannon Winsor is joined by Tony Rodgers to explore the critical transition from fee-for-service to value-based care. Learn why many health centers are choosing to partner with ACOs, how payment models are evolving, and what this means for patient outcomes, provider incentives, and long-term healthcare sustainability.

In this final episode of the series, The Exam Room brings together Dr. Rhiannon Winsor, Dr. Darlene Melk, and Dr. Shantipriya Siripurapu for a reflective and energizing conversation on the evolution from task-based care to strategies that truly improve outcomes. The doctors emphasize the power of collaboration across health centers, the importance of shared learning, and why focusing on just one s...

In this episode of The Exam Room, the conversation gets tactical with real-world strategies to improve outcomes in Medicare Annual Wellness Visits and diabetes management. Dr. Darlene Melk shares how her health center significantly boosted wellness visit completion rates by training medical assistants, removing scheduling barriers, and aligning incentives to drive results. The team also dives into...

In this episode of The Exam Room, Dr. Rhiannon Winsor is joined by Dr. Darlene Melk and Dr. Siri for a deep dive into what it truly means to "close the loop" in patient care. Through real-world examples and candid discussion, the team explores how effective communication, collaboration across specialties, and patient-centered coordination can transform outcomes—especially for medically complex pat...

What does it really mean to "move beyond task completion" in healthcare? In this episode of The Exam Room, Dr. Rhiannon Winsor is joined by Dr. Darlene Melk and Dr. Shantipriya Siripurapu for a deep dive into the difference between checking boxes and achieving meaningful patient outcomes. Instead of focusing on how many calls or appointments are completed, this conversation shifts toward real resu...

In this episode, we sit down with Dr. Darlene Melk, Chief Medical Officer at Chiricahua Community Health Centers in Douglas, Arizona, and Dr. Shantipriya Siripurapu, Medical Director for ABC Network, for a deep dive into what it means to move beyond simply checking boxes — and instead focus on delivering meaningful outcomes for patients. Together with host Dr. Rhiannon Winsor, they explore the evo...