The EX Conversation

In this episode of The EX Conversation, Kaz sits down with Emily Esposito,Senior Sales Communications and Events Specialist at Boston Beer Company, to explore what it really takes to cut through the noise and support employees with clear, actionable communication. Drawing on her experience working closely with sales teams, Emily shares how Boston Beer Co rethought their approach to communication —...

In this episode of The EX Conversation , Kaz sits down with Jason Anthoine, Managing Director at Arketi Inside, to unpack what’s really holding employee experience and internal communications back. Drawing on nearly four decades in the field, Jason reflects on what’s changed — and what hasn’t — from leadership expectations to the ongoing challenge of actually reaching and influencing employees. At...

In this episode of  The EX Conversation , Kaz sits down with Kat Cooke, Head of Internal Communications at SCC, to talk about what it really takes to build trust inside an organization. Their conversation explores how transparency, honesty, and two-way communication can shape culture in a meaningful way — especially when employees want more than polished messaging from leadership.

Employee experience has spent years building credibility, securing influence, and proving its connection to business success. Yet many EX leaders still face the same challenges: stagnant engagement scores, limited budgets, rising employee burnout, and constant pressure to do more with less. In this solo episode of The EX Conversation, Kaz Hassan shares why he believes 2026 represents a pivotal mom...

In this episode of The EX Conversation, Kaz sits down with Michelle Martinez to explore the growing overlap between IT, employee experience, and human-centered leadership. Drawing on her background in engineering and software development, Michelle shares why the biggest challenges in technology rarely come down to the tools themselves — and why trust, psychological safety, and communication are be...

In this episode of  The EX Conversation , Kaz sits down with Rachael Knowles to explore what actually works — and what doesn’t — when communicating with frontline employees. Drawing on experience across  hospitality , travel, and global customer-facing organizations, Rachael reflects on the realities of engaging time-poor workforces and why some popular communication trends may be missing the mark...

In this reflective episode of The EX Conversation , Kaz steps back from guest interviews to share what he’s learned from the first ten conversations with EX, internal comms, and digital workplace leaders. It’s a practical synthesis of recurring themes—what’s changing, what’s working, and where leaders are being challenged to think differently. From rethinking how we use AI, to putting employees at...

In this episode of  The EX Conversation , we explore what it really takes to make internal communication work at scale — especially in complex, frontline-heavy organizations.

In this episode of  The EX Conversation , Kaz sits down with  Advita Patel, Founder of Comms Rebel and Co-founder of A Leader Like Me , to explore one of the most persistent — and often unspoken — challenges in internal communications: confidence.

In this episode of The EX Conversation , Kaz sits down with Suzie Robinson to explore how intranets have evolved, and why they still play a critical role in employee experience today. From early, clunky systems to today’s connected digital workplaces, Suzie shares a grounded perspective on what’s changed, what hasn’t, and where organizations often go wrong.

In this episode of  The EX Conversation , Kaz sits down with Will Saville, Co-Founder of Unily, to explore how intranets have evolved into employee experience platforms, and what that shift means in an AI-first world. The conversation goes beyond product history, unpacking the thinking behind better employee experiences and why internal communications teams need a fundamentally different set of to...

In this episode of  The EX Conversation , Kaz sits down with Emma Turner to explore what it really takes to make change land inside organizations, especially in today’s environment of constant transformation. From technology rollouts to shifting employee expectations, the conversation focuses on the often-overlooked role of communication in bridging the gap between strategy and day-to-day experien...

What does it really mean to listen to employees, and are organizations doing it as well as they think they are? In this episode of  The EX Conversation , Kaz sits down with Chuck Gose to unpack the gap between traditional “listening” approaches and what’s actually happening across organizations today.

In this episode of  The EX Conversation , Kaz sits down with  Kim England, VP of Digital Employee Experience and Community at Pearson , to explore how workplace communities have evolved — and why they still matter more than ever.

In this episode of The EX Conversation, host Kaz sits down with Dan Lewis, Senior Director of Internal Digital Platforms Communications at Visa, to talk honestly about one of the biggest challenges facing EX teams today: interpreting fragmented data, understanding employee sentiment, and explaining impact with confidence.

In this episode of The EX Conversation, Hattie Roche shares why many of the systems and structures shaping employee experience today no longer reflect the reality of modern work. From her early career in internal communications at the BBC to leading employee experience work across organisations, Hattie reflects on how EX has evolved — and why leaders need to move beyond inherited playbooks and ret...

In this first episode of The EX Conversation, Kaz sits down with Jenny Shiers, Chief People Officer at Unily, to explore what employee experience really looks like when you’re responsible for it at the highest level.  Jenny shares her career journey from employment lawyer to HR leader, including her pivotal move into a senior HR role at Salesforce before becoming Unily’s first Chief People Officer...