The Estate Agent Consultancy Podcast

Too many agents work harder than ever but see little increase in profit. In this conversation, I’m joined by Rob Graves to explore the strategies and mistakes agency owners should know if they want to scale without burning out. From fee structures to must-know metrics, this episode is packed with practical advice you can apply right away. 🏆 Nominations and tickets are now available for the first-...

Struggling with team mistakes, inconsistent processes, or things slipping through the net?  This episode breaks down exactly how we fixed those problems through simple, in-house training sessions — and why the key isn’t how to do things, but why we do them that way.  Plus: how often to train, what to cover, and how involving your team makes everything easier. 🏆 Nominations and tickets are now ava...

You could be doing everything right – creating content, generating interest, getting traffic – but still losing business because of one sneaky problem: friction. In this episode, I’ll walk you through a quick audit of your publicly-facing business assets – from your links and social bios to your valuation booking process and viewing enquiry forms. These are the overlooked things that can silently...

We talk to industry experts all the time… but what about the people who actually pay us?  Want lifetime clients? Charlotte has been with her agent for 13 years, and today she shares exactly why. As an accidental landlord turned loyal one, she talks openly about what made her stay, the service that impressed her, the things that didn’t, and what agents often overlook. This episode is a masterclass...

Right now, agents everywhere are saying it’s a “quiet market.” And while that might be true in parts, the real danger is believing it and slowing down. In this episode, I dive into the trap of quiet market thinking – how it becomes a self-fulfilling prophecy, and why pulling back on your marketing is the worst move you can make. You’ll hear why doubling down now, when others are retreating, gives...

In this episode, I’m joined by Simon Whale, former Reapit director, founder of Kerfuffle, and one of the most outspoken voices in UK proptech, for a fast-paced conversation on what truly makes modern estate agents competitive. We dig into Simon’s journey from building CRM systems to simplifying the chaotic supplier landscape through Kerfuffle, and why his latest moves, including acquiring View Age...

https://us06web.zoom.us/meeting/register/OSImgq8LSsiaGOC47OIY2w So… turns out we only covered the tip of the iceberg last time. In this episode, we’re diving into more Renters Reform Act changes that will completely reshape the way agents work. Rent rises, advance rent, EPCs, Awaab’s Law, ASB grounds, enforcement powers, and the huge new PRS Database. I break down what’s coming, when, and what you...

Slow buyers kill deals. In this episode, we dive into the psychology of buyer commitment and how top-performing agents get offers locked in faster — without pressure tactics. You’ll discover the negotiation frameworks that make every party feel they’re getting a great deal, how to manage momentum, and how to create urgency that accelerates completions and boosts your pipeline. 🏆 Nominations and t...

Many new estate agents fall into the “replace your salary” trap — thinking they’ll be happy just matching their old employed income. But this mindset leads to burnout, inconsistency, and frustration. In this episode, we unpack why this is such a dangerous myth, how it sabotages your growth, and what to focus on instead if you want a scalable, stable business with predictable income and freedom. 🏆...

Too many estate agents take a scattergun approach to marketing—and it’s costing them instructions. In this episode, I’m joined by Kirsty Franks , Founder of Frank Marketing and Fractional Group Marketing Director at The Property Franchise Group, to uncover what actually works for self-employed agents in today’s market. You’ll discover: Why most marketing budgets are wasted (and where to spend inst...

In this Your Questions Answered episode, I’m breaking down the biggest changes coming with the Renters Reform Act and what they mean for letting agents.  From the end of Section 21 and fixed-term tenancies to the ban on bidding wars, stricter pet rules, tougher discrimination regulations, the new PRS Database, and the upcoming Ombudsman…  I’m giving you clear, practical answers based on exactly wh...

Most estate agents undercharge because they haven’t learned how to position themselves as the obvious choice for sellers. In this episode, we break down the mindset, messaging, and moments that allow you to confidently increase your fees, without losing instructions. You’ll learn how top agents win business on value, not price, and how to communicate your worth so clearly that sellers gladly pay m...

You can have the most polished video, perfect lighting, and killer message — but if you don’t hook people in the first five seconds, none of it matters. In this episode, we break down why your hook determines whether your content lives or dies, and how missing it means you’ve already spent 80% of your marketing budget on content no one watches. You’ll learn: 🎯 What makes a scroll-stopping hook in...

Can one estate agent outperform an entire branch? Jacob Littorin says yes — and in this episode, he proves it. We dive deep into the exact Canva workflows, content strategies, and live-reporting tactics Jacob uses to stay top of mind (and top of the local rankings) in Islington. If you’re tired of being invisible online or stuck chasing leads, this interview gives you the systems to flip the scrip...

What should you automate and what should you leave alone?  In this episode, I walk you through our tried-and-tested method for identifying which tasks to automate and the smartest ways to get them done, from hiring help to using the right tools.  Perfect for anyone ready to streamline their business and scale with confidence. 🏆 Nominations and tickets are now available for the first-ever Personal...

Let’s be honest — most agents feel totally comfortable doing valuations and viewings… but when it comes to putting themselves out there on video, social media, or new marketing ideas, fear creeps in. In this episode, we dive into why that fear is actually the key to your next level of growth. You’ll learn: •Why staying comfortable kills your momentum •How to reframe fear so it becomes your growth...

What if the real goal of your business was to make yourself redundant? In this episode, we explore the counterintuitive truth behind freedom and scale in estate agency — that your value increases as your daily involvement decreases. You’ll learn: •The exact framework to make yourself less essential in the day-to-day •How to create systems and leadership that free up your time •Why this approach no...

Linda Stringer left behind years in corporate estate agency to build a business that truly reflects her values and identity. In this episode, she shares the mindset shifts, marketing moves, and moments of doubt that shaped her journey as a self-employed agent. We cover: Leaving employment and making the leap Overcoming fear of not making enough Growing without a high street office Selling homes pu...

How do you turn a let-only landlord into a raving fan who asks you to manage their property?  In this episode, I’m sharing exactly how we did it — step-by-step. Expect honest stories, proven techniques, and plenty of tips you can take straight back to your business.. 🏆 Nominations and tickets are now available for the first-ever Personal Estate Agency Awards! Join us on 22nd October 2026 in Birmi...

If every time you spent 10p on marketing, you got £1 back… how many 10ps would you spend? That’s the mindset behind today’s episode — where we unpack exactly how much you should be investing in marketing inside your estate agency. We’ll cover: The simple formula for deciding your ideal marketing budget How to stop treating marketing as a cost and start seeing it as an asset Where your money should...

AI is rewriting the rules of estate agency — and your clients are learning faster than ever before. From instant valuations to market predictions, the gap between what clients know and what agents used to know first is shrinking fast. In this episode, we explore: How AI is changing what clients expect from agents The new skills and tools you’ll need to stay credible and competitive How to position...

The future of estate agency is already here — and it’s powered by AI. In this episode, we speak with Mark Burgess, CEO of Iceberg Digital, author, keynote speaker, and leading voice in estate agency innovation. From predictive analytics to custom-trained AI assistants, Mark explains how smart agents are gaining an unfair advantage using tech that’s already available. You’ll learn: •What AI actuall...

After realising I wasn’t always following my own advice about being authentic, I decided to take this podcast back to basics and who better to do that with than my business partner and friend, Pippa Baillie-White. Together, we talk openly about the rollercoaster of running our sales and lettings agency: the laughs, the lessons, and the love we poured into Vesta. It’s an honest look at the reality...

Ever wondered how some agents always seem two steps ahead — they know every comp, every street, every detail before a client even asks? In this episode, we break down the simple but powerful prep routine that makes you look like the local market genius before you walk into any meeting. You’ll learn: How to research clients and properties like a pro What to do before every appointment to instantly...

Our End-of-Year Conference 2025 is officially live and ready to book! This year’s event is all about putting you in the best possible position to make 2026 your biggest year yet, with real clarity on your goals, a clear roadmap to hit them, and the strategies to grow your agency with confidence. You’ll hear from an incredible line-up of speakers including: •Toby Martin – on using AI and personal b...