The Empathy Edge

In this episode, Maria and Paul discuss: The evolution of Paul’s leadership style and how it has changed throughout the years to where he is now. Leading your team through hard times in an environment where they can contribute their best work. Pauls share how he successfully led teams through three major global crises: 9/11, the 2008 recession, and the current COVID global pandemic. Walking the wa...

In this episode, Maria and Jonni discuss: How empathy shaped the business model of Eleven 11 Solutions and the company philosophy as they continue to grow.  Tips and advice to stay connected even during tough situations.  Empathy as inspiration and success in Jonni’s professional career.    Key Takeaways: You don’t appease your employees at the expense of clients, you nurture them to the benefit o...

In this episode, Maria and Steve discuss: Technology for a purpose, not just for technology’s sake. Why data tells a story and this requires empathy Excellent models of leadership with bottom-line success through empathy. Habits and tips to maintain an empathetic mindset. Key Takeaways: Data is more than being cold, hard, and analytical. What you're really trying to do is get this data to tell a s...

In this episode, Maria discusses: What empathy is and how it can be leveraged by brands, leaders, and teams.  The soft skills that allow us to create bottom-line benefits for organizations.  Connecting with your clients and motivating your team through empathy.   Key Takeaways: Empathy takes two forms - affective empathy and cognitive empathy. It is a method of perspective - of gathering informati...

Welcome to The Empathy Edge podcast. On today's show, host Maria Ross walks you through what this podcast is all about, why leaders, marketers, and changemakers should tune in each week and what you can gain from each episode. She'll also give you a sneak peek into why she even wrote a business book about empathy - and how her research was a refreshing surprise about how leaders and brands are suc...