The Eltropy Exchange

In this episode of The Eltropy Exchange, Michael Pupil sits down with Jason Johnson , Senior Director of Digital Strategy and Project Management at KEMBA Financial Credit Union . Jason shares his early career journey and the distinct ethical difference he found when returning to the credit union movement. He explains how KEMBA prioritizes serving the member and community first, using sales numbers...

In this episode of The Eltropy Exchange, Michael Pupil sits down with  Adrienne Cabal,  Senior Vice President of Digital Delivery at  FAIRWINDS Credit Union , for an inspiring conversation on challenging industry norms to achieve relational growth. As a leader who transitioned from teaching to a new, enterprise-wide SVP role, Adrienne shares her unique perspective on developing people, fostering t...

In this episode of The Eltropy Exchange, Michael Pupil sits down with  Matt Fehrmann , Chief Information Officer at  Kohler Credit Union , for a candid conversation about the forces driving digital change in community financial institutions (CFIs). Drawing on his two decades of experience across manufacturing (including implementing complex ERP systems like SAP) and banking, Matt offers a unique,...

In this episode of The Eltropy Exchange, Michael Pupil sits down with  Lone Jensen , Chief Member Experience Officer at  Alltru Credit Union , for a candid and inspiring conversation about leadership, community, and the human side of financial services. Lone, originally from Denmark, shares her unique journey to the credit union industry and how her international background has shaped her perspect...

In this episode of The Eltropy Exchange, Michael Pupil sits down with  Kris Frantzen , VP of Product Strategy at  Temenos , for a candid conversation about the forces rapidly shaping credit unions and community financial institutions. Kris, who has spent over 24 years in the financial software and service space, shares his perspective on the growing addiction to digital convenience and how it’s se...

In this episode of The Eltropy Exchange, Michael Pupil sits down with  Brian Waldron , President and CEO of  Dort Financial Credit Union , for a candid and energetic conversation about leadership, culture, and the future of the credit union industry. Brian shares his inspiring journey, from a chance encounter with a student-run credit union in college to leading a multi-billion-dollar institution...

In this episode of The Eltropy Exchange, Michael Pupil sits down with  Mike Bridges , Vice President of Marketing and Communications at  Five Star Credit Union , for a conversation that spans from covering national sporting events to leading marketing at a credit union. Mike shares his unique journey from a 17-year career in television, where he covered everything from the Stanley Cup to the Count...

In this episode of The Eltropy Exchange, Michael Pupil sits down with Peter Duffy , Managing Director of Merger Advisory Services at SRM , for a sharp, data-backed conversation on the structural challenges facing credit unions today. From his early days at Procter & Gamble to two decades advising financial institutions, Peter brings both business rigor and industry perspective to a discussion...

In this episode of The Eltropy Exchange, host Michael Pupil sits down with Michelle Perry, Assistant Vice President of Consumer Lending at  ABNB Federal Credit Union , to talk about building strong, resilient teams in lending and collections, navigating change, and leading with empathy. With over 35 years in credit unions, Michelle brings a rare combination of operational insight and human-first l...

In this special episode of The Eltropy Exchange, host Michael Pupil interviews a familiar face from the other side of the microphone: Mike Lawson, founder and host of CUbroadcast, the credit union industry's longest-running and most beloved video interview series. With more than 8,000 interviews under his belt, Mike reflects on his journey from journalist to fintech marketer to industry storyt...

In this episode of The Eltropy Exchange podcast, host Michael Pupil speaks with Desiree Williams, Collections Manager at Money One Federal Credit Union . With over 15 years of experience in collections and a passion for member-first service, Desiree shares how her team balances empathy, accountability, and technology to turn collections into an opportunity for deeper connection. From early outreac...

In this episode of The Eltropy Exchange, Michael Pupil sits down with Park Broome , CEO of Loyalty Credit Union , for a grounded and forward-thinking conversation on leadership, growth, and the heart of the credit union mission. From his first job in the credit union file room as a teenager to leading Loyalty CU across Florida, Park’s story is one of community, transformation, and relentless learn...

In this energizing episode of The Eltropy Exchange, host Mike Pupil welcomes Royce Ngiam , SVP, Chief Marketing Officer at First City Credit Union , for a powerful and unconventional conversation on the future of credit union marketing. With over 25 years in the industry, and a career that includes time at The Walt Disney Company, Royce shares how data, creativity, and purpose can align to drive r...

In this episode of the Eltropy Exchange podcast, host Michael Pupil sits down with Mary Fatu , Manager of the Member Solutions Team at Launch Credit Union . Mary shares her unique journey from hospitality to finance and unpacks how empathy, training, and technology intersect in modern collections. The conversation dives into Launch CU’s innovative Quick Cash loan program, designed to offer a digni...