The Digital Voice Of The Customer

Listen to our latest podcast and discover how AGENT511 brand new Conversational Virtual Assistant (Chatbot) can transform your utility's customer interactions by leveraging state-of-the-art AI technology, customized with real utility data.  You will also access a roadmap for introducing and scaling this solution within your organization. Enjoy the episode and: See how AGENT511 AI Assistant manages...

In this episode, the AGENT511 team discusses the company's vision for integrating LLMs and Generative AI into your utility customer engagement strategy. Listen to Jay Malin, Managing Director; Raed Adhami, CTO; and Leo Molina, Director of Software Architecture as they explain why this moment in history is like no other – from the rising costs of customer service and labor shortages, to higher need...

In this episode, Denis Marin, Sr. Product Manager at Intrado and Jay Malin, Managing Director at AGENT511 discuss how to maximize the usage of one of the most important available tools – the camera phone – to enable dispatchers to link emergency calls with multimedia and live streaming video, and better prepare first responders to rapidly tackle danger. Both industry leaders demonstrate the capabi...

In this episode our CEO Jay Malin meets with Russ Henderson, Director of Research and Councils at Chartwell, to discuss their experiences working with leading utilities to create successful customer engagement programs.

In this episode our CEO Jay Malin meets with Paul Guest, Senior Director of Business Development and Product Marketing at Zetron, a Codan Company. Paul is a veteran of the public safety industry and is proud to play a small but important role in helping public safety one conversation at a time. He's an active volunteer in his community and is truly dedicated to excellence in public safety. The pod...

What are some of the challenges and opportunities for campus safety to take a leading role in student wellness and public safety? How are campus departments coping with communication and social adversities during COVID-19 both internally and in the wider community? In this episode our CEO Jay Malin meets with Michael Thompson, Chief of Police at Arizona State University, to understand how police d...

In this episode our CEO Jay Malin sits down with Krystle Ramos, Director of Business & Partner Development at First Billing Services (FBS), a Paya company. They discuss new avenues to promote customer engagement through digital payments, especially within the public sector. In particular, Krystle illustrates how alternative payment methods (mobile payments, digital wallets, prepaid cards etc) have...

In this episode Raed Adhami, co-founder and CTO of AGENT511, meets with Jason Perry, CTO of Mindgrub Technologies, to discuss some of the top technology trends that have emerged recently in an effort to differentiate and combat the "digital noise". As users are increasingly turning to their mobile and tablet devices as their platforms of choice, what are the most exciting mobile feature updates? H...

In this episode Raed Adhami, co-founder and CTO of AGENT511, meets with Jason Perry, CTO of Mindgrub Technologies, to discuss how the global pandemic has transformed our digital habits over the past year. From new exciting opportunities (e.g. remote working, more flexible lifestyles), to the challenges of managing home learning and combating the "digital noise", this is an honest take by two busy...

What are some of the latest trends and innovations in outage communications? In our newest podcast Jay Malin, Managing Director of AGENT511, sat down with Russ Henderson, Senior Research Manager of Outage Communications at Chartwell, the leading utility research organization.

Today's customers expect timely, easy-to-access, interactive communications from their utilities. However, they will never compromise on trust or quality. We're very excited to bring you our first podcast, where Jay Malin, Managing Director of AGENT511, discusses these and many other topics with Joanne Fletcher, utility expert and AGENT511 consultant.