The Digital Concierge by FDS

How do you go from zero to working with the world’s most luxurious brands? No network, no roadmap - just one big goal: luxury clients. From nothing to Belmond, Bvlgari, and Rosewood — this is how it started. In the final episode of this season, Holly sits down with someone who’s been there since day one: her business partner… and partner in life. Thibault Selderlagh, co-founder of For Digital Sake...

In this episode of The Digital Concierge, Holly sits down with Emma Sleight, Head of Content at The World’s 50 Best - the global authority celebrating the very best in food, drink, and hotels. Emma shares what it really takes to get on The World’s 50 Best list, why storytelling is at the heart of every great experience, and how hospitality brands can build communities that last. We dive into:✨ Th...

In this episode of The Digital Concierge, Holly sits down with Pramukshi Kariyawasam, an award-winning marketing & PR consultant named Hospitality Marketer of the Year Middle East 2024 and one of the Top 30 PR Hotshots. With 15 years in the industry - Pramukshi has witnessed hospitality’s biggest transformation: the shift from traditional PR to digital-first storytelling. We dive into: ✨ The...

What does true wellness look like in today’s high-speed world? 🌍 In this episode, we sit down with Vickum Nawagamuwage, founder of Santani Wellness Resort in Sri Lanka - a pioneering destination that has redefined what modern wellness can look like. What began as one man’s search for realignment has turned into one of the world’s most celebrated wellness retreats, blending architecture, nature, a...

In this episode, we sit down with Stephenie Moritel , Hotel Manager of La Samanna , Belmond’s world-renowned Caribbean retreat. At just 22, Stephanie arrived with two suitcases, fresh out of university, ready to trade the Pacific for the Caribbean. What began as her first “real job” as a concierge, quickly turned into a remarkable climb through the ranks, leading one of the most celebrated resorts...

Everyone’s talking about guest experience. Few are getting it right. In this episode, guest experience strategist Danica shares how hotels can use real guest data to improve operations, avoid bad campaigns, and build brands people trust and return to. From tech overload to tone-deaf marketing campaigns, she breaks down where brands go wrong and how to fix it. You’ll hear:• How to use guest data to...

What if you built a brand around the life you actually wanted? In this episode of The Digital Concierge , we sit down with Paris Norriss , aka @GuyInDubai - TV host, keynote speaker, and founder of a global travel production brand now featured on airlines, streaming platforms, and screens around the world. We talk about: 🌍 Why the best ideas start with your own curiosity ⚡️ Building authentic br...

What does it take to design a guest experience that’s truly unforgettable?  In this episode, experience designer Victoria Taylor shares her philosophy of helping brands become “The Only” in the category. From her signature storytelling framework, to why subtlety often speaks louder than spectacle, Victoria unpacks how luxury destinations can earn a lasting place on a guest’s memory grid. - Why tru...

What if your brand couldn’t post another photo of a product, a space or a service for six months, could your brand still thrive online? In this episode, we chat with Asya, Managing Partner at Barcelona- and NYC-based creative agency Slaps, known for shaping cultural conversations for brands like Nike, Puma, and leading nightlife names in Ibiza to unpack how one can move beyond performance marketin...

The Digital Concierge has officially opened its doors! And you’re invited. In our very first episode, we sit down with Friedrich von Schönburg , Managing Director of one of Madrid’s most iconic hotels — and now, the newly appointed Regional Vice President for Southern Europe at Rosewood Hotel Group. With a lifelong connection to hospitality that began in his father’s hotel in the 1950s, he reveals...