The Digestible Dynamics Podcast

A complete customer experience incorporates more than just the buyer's journey. Troubleshooting and product maintenance are also critical factors that keep customers coming back and build brand loyalty. The expectations of a great customer experience are higher than ever, and as products are becoming more connected and involving more technology, maintenance is requiring greater expertise. Dynamics...

There is an old adage that says, "it takes a village to raise a child." In the context of Dynamics 365, it takes more than one person to purchase, implement and operate any of the Dynamics 365 solutions. Often times there are committees involved with the purchasing process. Then those using Dynamics 365 extends to multiple teams. Lastly, multiple people or teams are responsible for implementing, c...

Customer Service is a vital part of the business. It is especially important for curating an exceptional customer experience that keeps your customers coming back. Studies have shown that it is more economical to focus on customer retention rather than focusing on acquiring new customers. A large part of keeping your customers loyal and happy is how your customer service is set up. Are your agents...

In a recent survey done by Gartner, they reported that 63% of customers would become loyal customers if they had a positive customer experience during their buyer journey. Of course, there are multiple lines of business involved with curating a customer experience, but it all starts with Marketing. In today's environment, marketing is now more digital than ever. The ability to effectively and inte...

A simple measurement of success would be easy to accomplish. Set a goal and try to achieve it. If you miss the goal, it’s a failure. If you reach your goal, you succeed. However, the real world is not that black or white. Businesses require more nuanced and granular metrics other than success and failure. While Dynamics 365 out-of-the-box reporting can provide both broad and granular reports and d...

Out of an 8-hour day, how many hours are you dedicating to your core responsibilities? You might be thinking, “Well, that’s a silly question. I spend all 8 hours of my day on my core responsibilities”. If that’s the case, then that’s amazing...And you’re more productive than the average seller. According to research, sellers only spend 1/3 of their day actually selling. The remainder of that time...

As customers, we aren't always aware of how integral the back end of a business are for success of a company. But, with recent complications regarding supply chains and manufacturing issues, warehouse management is being highlighted for how business-critical the back-end of any business can be. For today's Episode, our Dynamics Expert, Brian Garity, is going to highlight what warehouse management...

In 2025, we are set to produce 463 billion Gigabytes of data every day! As we know, data is everywhere - from every app we download and use, to every email we open, to every purchase we make, to every destination we visit. Data is everywhere. Simultaneously, we as consumers demand a more personalized customer experience when dealing with companies. So how can a company combine the immense data wit...

Here's a business pro-tip for you… If you want to create long-term, loyal customers, provide them with an exceptional, memorable and impactful customer experience during their buying journey. In a recent Gartner survey, 65% of respondents said they would become long-term customers of a company if they had a positive customer experience during their buying journey. Imagine if a majority of your pro...

In today's market, being a competitive and successful seller can be extremely challenging. Customers and prospects perform a decent amount their own research prior to even speaking to a salesperson. On top of the that, salespeople are constantly bombarding their customers via phone, email, twitter, or LinkedIn. Customers and prospects also expect a top-tier customer experience. So how can a s...

What would you do if you were in charge of managing the real estate portfolio of one of the largest corporations in the world? How would you most effectively manage service tickets for 756 commercial buildings and campuses across 100+ countries? Luckily you don't have to imagine what's that like as our guest today, Patrick McDonald does just that. To help him manage the maintenance of Microsoft's...

We are officially done with Season 1 of the Digestible Dynamics Podcast! First and foremost, thank you all for being on this amazing, fun and value-packed start of the show! We've had a lot of fun and interviewed some AMAZING guests to bring you snackable information about Dynamics 365! For this episode, we wanted to recap season 1 and highlight some of our favorite episodes so far. We also have a...

Microsoft Build is an annual conference aimed at software engineers, developers, and other end users for Windows, Microsoft Azure, Microsoft Business Applications, like Dynamics 365, and other Microsoft Technologies. It most recently occurred on May 24-26, 2022. If you were unable to attend, don't worry! This week's Dynamics 365 Expert, Brian Caauwe, Principal Technical Specialist, and Power...

The Azure cloud platform is more than 200 products and cloud services designed to help you bring new solutions to life—to solve today’s challenges and create the future. Build, run, and manage applications across multiple clouds, on-premises, and at the edge, with the tools and frameworks of your choice. Dynamics 365 runs on the Azure cloud service, and today's cloud architecture expert, Tony Begu...

LinkedIn is the largest professional social media network in the world. As off 2022, it has over 830 million users. Many people use LinkedIn as a digital resume, to share information about their company and to network. But LinkedIn can be used for more than that; it can be used to build relationships. In the hands of the right salespeople, LinkedIn can make the difference between losing a deal and...

Fun fact! Did you know that the second definition of "Collaboration" on Bing is " traitorous cooperation with an enemy. " Not exactly the definition you think about whenever "collaboration" is brought up. The first definition on Bing is " the action of working with someone to produce or create something. " That's exactly what we're referring to today. This week, we're talking with experts about ho...

Business Applications, like Dynamics 365 are meant to empower end users with the tools to make their jobs more efficient and accurate through automations and reporting. But what's the next step after that? How can Dynamics 365 better empower every person at every organization to achieve more? One way this is done within Dynamics 365 is through Artificial Intelligence, and that's what our expert, S...

Have you ever tried to repair a device, an appliance or your car and gotten stuck on what you should be doing next? Imagine being able to utilize the expertise of a technical resource to solve a problem you're experiencing as if they're walking you through step-by-step on how they would solve your problem if they were right next to you repairing the machine…Except, they're not on-site with yo...

In our last episode, "Dive into Dataverse" we talked about what Dataverse is in the context of Dynamics 365. In a nutshell, Dataverse is where all of your Dynamics 365 data lives. But once your data is brought into the Dataverse, what's next? What's possible? Well, that's why wanted to bring on this week's guest, Bryan Shafer, Senior Technical Specialist at Microsoft, to talk about what can be acc...

Without a doubt Data is an integral part of any business, but even though data is a business-critical part of many businesses today, that doesn't mean that more data is better. Sometimes more data can lead to inefficient processes, lower turnaround times and poorer customer experiences. With data, quality trumps quantity. With the Dataverse, a single record is the same record across the entire Dyn...

Whenever people think of Customer Experience, they primarily focus on the front office people, processes, operations and the solutions that support them. However, a strong back office can make or break an organization. Imagine how your Customer Experience would be affected by a company's improper order fulfillment, would you do business with them again? How about if you were to be charged the inco...

The front office of any organization are the people, processes and operations that are customer-facing. As such, the solutions utilized by the front office workers are applications that help increase efficiency and provide business-critical insights. The driving force of the front office solutions provided by Dynamics 365 is to empower organizations with the right tools and the right data at the r...

There are a number of ways in which Dynamics 365 can be defined. As a robust Business Application, Dr. KJ and Kevin could talk for hours on the features, functions, values of the Dynamics 365 platform. However, staying true to the essence of the Digestible Dynamics Podcast, in this episode, Dr. KJ and Kevin define what the Dynamics 365 platform as concisely as possible.   Here are what Dr. KJ...

Business Applications is Microsoft's integrated service which provides customers purpose-built apps to help manage specific business functions - sales, customer services, field service, finance and operations. Dr. KJ and Kevin speak with Brian Remmel, General Manager, Business Applications - US Manufacturing Industry at Microsoft, about the current state of Dynamics 365.   Episode topics: Why...

Introducing The Digestible Dynamics Podcast! Here is the trailer for the upcoming podcast about all things Dynamics 365.  Our show will be short, impactful tidbits around how Dynamics 365 can help you transform and grow your business. The release date for the show will be May 2, 2022. Discover and follow other Microsoft podcasts at microsoft.com/podcasts Hosted on Acast. See acast.com/privacy...