The Digestible Dynamics Podcast

The Power Platform is a versatile technology platform that utilizes a low-code platform to empower business users and citizen developers with the ability to create custom solutions to solve business problems. The Power Platform consists of five different product areas - Power Apps, Power Automate, Power BI, Power Virtual Agents and Power Pages. While each product can be used individually, solution...

The Wholesale Distribution market in the US is a multi-billion-dollar market. These are companies that buy products from manufacturers and suppliers in vast quantities and then sell them at wholesale prices to customers, usually other businesses. Because the Wholesale Distribution business is primarily B2B, it's a prime use case for Business Applications, like the Dynamics 365 platform, and today...

OpenAi, Azure AI, Azure OpenAI… oh my! While Microsoft is a huge investor in the OpenAI company, it isn't a new venture for Microsoft. The Microsoft cloud has plenty of AI features that were accessible to customers prior to the OpenAI investment and partnership. This week's guest, Nick Brady, Senior Program Manager of Azure AI, is an expert in Microsoft AI and is going to break down the nuances be...

On March 6, 2023 Microsoft made a huge announcement for Dynamics 365 users and introduced an interactive, AI-powered assistant called Copilot. The goal of Copilot is to help users across business functions such as sales, service, marketing, and supply chain. This week's guest, Ted Way, Principal Program Manager for Business Applications Applied AI Team.   Episode Topics What is D365 Copilot?...

Artificial Intelligence (AI) seems to be all the rage these days. It's the newest shiny object in tech, and for good reason. There are so many beneficial use cases that will empower every person and every organization to achieve more.   But AI is more than just a buzzword, it's a complex piece of technology that has multiple facets to it. Today's guest, Dr. Walter Sun, the Vice President of C...

The Dynamics 365 platform is part of the Microsoft Cloud, and at the foundation of the Microsoft Cloud is Azure. While Azure has many cloud computing services that empower organizations to utilize cloud technology, today we'll be focusing on Azure Communication Services. More specifically, our returning guest, Principal Technical Specialist, Jean-Paul Mehanna, highlights the value Azure Communicat...

The average number of apps on a phone is around 35 to 40 apps. Nowadays, it really feels like there's an app for everything. Even the most niche processes that exist within an organization may have its own dedicated app. Without a doubt, apps are here to stay. Sometimes a custom app needs to be developed, as well. But what if your Development team and IT department are unable to take on another pr...

Technology is a tool that helps us be better. It helps us gather greater insights into our business, it helps us collaborate across departments and most of all, it helps us become more productive. With the Dynamics 365 platform, there are so many ways that users can leverage the technology to amplify their productivity. In this episode, KJ and Kevin talk about 3 of their favorite ways that Dynamic...

Data security is a vital aspect of any business that uses cloud-based applications and services. Data security refers to the protection of data from unauthorized access, use, modification, or disclosure. Dynamics 365 is a suite of cloud-based applications and services that help businesses manage their operations, customers, finances, and more. Dynamics 365 provides various features and measures to...

It's one thing to invest into the D365 platform. We may be biased, but it is a no-brainer. It's another thing to get all of your users to adopt the technology. A lack of user adoption can come from a variety of reasons. Some users may find the technology confusing or cumbersome. Others may prefer to keep doing things manually. Whatever the case may be, user adoption is a common issue across all or...

Microsoft MVPs are a group of highly experienced and influential technical experts that provide guidance and support to the Microsoft community. They are recognized by Microsoft as a valuable resource for their knowledge, expertise, and passion for technology. MVPs have the opportunity to connect with other members of the community, share their knowledge, and collaborate on projects. In this episo...

The critical infrastructure sector is comprised of a complex network of systems and facilities. Any unexpected disruption in one component of the infrastructure can have downstream consequences that can cripple an entire area. In today's digital world, organizations need to have the right tools for the right job at the right time. In today's episode, Prasoon Sinha, with Arcadis, breaks down the in...

Here are some key trends in telemedicine that are happening right now as of 2022 (Source: Acutiy Knowledge Partners ):  90% of the leading healthcare companies are developing or implementing telemedicine technology  64% of Americans are willing to have a video visit with a doctor  There has been a 38x increase in telemedicine since the pandemic     Patient care is onl...

The global retail industry in 2022 was worth $23 Trillion USD, and in 2022, there were over 2.3 billion online shoppers. That number has increased by 40% over the past five years. So it is safe to say that online retail is here to stay. That means that the digital customer experience is now more crucial than before. Customers expect companies to deliver personalized content and service. How can co...

In 2016, a Federal Reserve payments study showed a decline in check usage. In fact, from 2000-2018, there’s been a steady decline in checks at a rate of about 2 billion checks per year. Although check usage is down, spending is up. As you may have guessed, there’s an upward trend in using cards, apps, and electronic payments today. But are the FSI companies well-equipped with the technological inf...

KJ and I could talk all day about the benefits of D365. We could provide you with world-class demos of the technology that paint a picture of how your business users are empowered with the right tools to help them perform their jobs more effectively and with more accuracy. We could have a discussion with leadership on the impact of the D365 platform and how it can help implement business strategy...

In a recent study done among manufacturing leaders, 88% of them listed "Operational Resilience" as a key emphasis for the near future. 65% of the leaders stated that "Improving Operational Efficiency" was a key priority as well. When it comes to these two concerns, digital transformation is a vital part of ensuring that each department and all end users are empowered with the right tools and data...

If you Bing the word “infrastructure” you get the following definition: “the basic physical and organizational structures and facilities (e.g., buildings, roads, power supplies) needed for the operation of a society or enterprise.” In today’s episode, we’re going to focus on the Critical Infrastructures that allow our society to function – roads, power grids, water facilities, etc. For this specia...

Take a look around your room right now. Unless you made something by hand, your room is filled with products that were manufactured. The manufacturing industry often gets overlooked as it is more of a back-end process for a company. Does it make less important than a customer-facing strategy like sales or marketing? Absolutely not. Manufacturers are necessary for companies to produce your favorite...

The retail and consumer goods customer (RCG) experience has gone digital. Customers today are buying products online without ever seeing or feeling the product. This applies to all products - clothes, electronics, supplements, and even cars. Even the customer service experience has a digital component to it. Customers expect to be able to obtain customer support through digital means, like text, c...

The Financial Services Industry is a multi-trillion industry that affects us all. To be specific, the global financial services industry was around $23 trillion in 2021. That's a lot of money. We're sure you're familiar with the old adage that "cash is king," and while that may be true, the FSI space is very much a digital world. Banking is done primarily online. 401(k)s and other financial planni...

Today software runs the world. Almost every industry utilizes software to some degree to help improve efficiency and drive business and process insights. Even though a software company produces a solution to solve one or more problems for other companies, as a business, they may need software to help improve processes and gather insights into their operations. At Microsoft, we have Dynamics 365 ex...

Going to the doctor's office or a hospital can be quite an emotionally-provoking experience. As patients, we oftentimes do not think about the back-end processes or the pre and post-appointment processes that contribute to the overall patient experience. Then there are the insurance companies and the complexities around their business. Lastly, we cannot forget the manufacturing companies that engi...

    How impactful is customer service to the overall customer experience? Every year, businesses lose about $75 billion in revenue due to poor customer service. Today, customers expect (some even demand) great customer service. This puts a tremendous amount of pressure on organizations to deliver an intelligent, efficient, and personalized customer service experience. One key channel of...

Every job has repetitive tasks that take up time, resources, and energy. But what if there's a better way? Instead of having to manually email your manager, your manager's manager, and a 3rd party team member to get a business-critical document approve for your key customer. Well, what if you could automate an approval process, as well? These are just two of the use cases with Power Automate. This...