The Dark Side of Healthcare

THE ANGEL OF DEATH: CHARLES CULLEN AND THE SYSTEM THAT LET HIM KILL Charles Cullen was a nurse. Over a sixteen-year career spanning nine hospitals in New Jersey and Pennsylvania, he murdered patients entrusted to his care. He ultimately confessed to multiple murders, was sentenced to eighteen consecutive life terms, and may have been responsible for far more deaths than prosecutors were ever able...

THE LAW THEY PASSED AND THE LOOPHOLES THEY BUILT: THE NO SURPRISES ACT In 2022, the No Surprises Act took effect with a simple goal: protect patients from unexpected medical bills. For many patients, it worked. But what happens when industries begin finding ways around the very protections lawmakers intended to create? In Episode 3 of The Dark Side of Healthcare, Heather Skousen, Dena Diamond, and...

THE MEDICARE ADVANTAGE TRAP: OVERBILLING WASHINGTON, UNDERPAYING YOU More than half of all Medicare beneficiaries are now enrolled in Medicare Advantage plans. But how many truly understand how these plans work? In Episode 2 of The Dark Side of Healthcare, Heather Skousen, Dena Diamond, and Holly Todd examine one of the fastest-growing and most controversial sectors in American healthcare. Togethe...

DENY FIRST, ASK NEVER: THE PRIOR AUTHORIZATION MACHINE Prior authorization was originally created to ensure appropriate care. Today, many patients, providers, and healthcare leaders argue it has become something very different. In the premiere episode of The Dark Side of Healthcare, Heather Skousen who has over 20 years of experience in healthcare administration is joined by insurance and prior au...

The Dark Side of Healthcare explores the hidden systems, incentives, and failures that shape modern healthcare. Join Heather Skousen, Dena Diamond, and Holly Todd as they investigate the stories behind insurance denials, healthcare fraud, corporate misconduct, and the policies that impact patients long before they ever see a doctor.