The CX Podcast R&R

This week we catch up with Andy Moules of Red Rose Technology about how significant the impact of technology is on customer experience and shares his top tips on what businesses should look for when investing in new technology. We would also like to thank each and every one of you who has tuned in to our warblings. We have now reached 29 countries and counting! We never quite expected to reach thi...

This week we pick the brains of the Guru of Motivation, James Sale, and we discuss how the motivation of your employees can significantly impact your customer experience with your business and also... black pepper and gods! Only on the Customer Experience R&R Podcast! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

After some positive news about a potential vaccine to COVID-19 and discuss how this news has effected both the money market and how potential customers may now react and if there is an increase in purchase confidence. We discuss how you can vaccinate your business against poor CX. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we catch up with employment and communications specialist Margaret Oscar and discuss the recent lockdown warbling with our local businesses and have an extremely honest conversation about client engagement being critical to a successful business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

We've returned back to our beginnings - a podcast created during a lockdown! We caught up ahead of Lockdown 2.0 to digest the new impact that businesses will face in the South West and across the country and explore how this lockdown, for businesses, may not be as traumatic as its predecessor. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

Generally, we tend to focus a lot on the customer journey but this week it is all about those people who provide that journey. We catch up with Kirsty Duck from face2faceHR who provides some great insight into the Employee Journey and the importance of those around you in your business and your business ventures. Our LegalCX webinars are also now available so join us and get yourself Legal CX fit...

This week Richard catches up with Ed Williamson from the Cobra Club - a networking organisation that has come to fruition during the pandemic with a business model this is delivering for their customers and how the Cobra Club has developed from a customer experience perspective. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

It's #CustomerExperience week this week and there has been a lot of social media about it however it's great to just stop and think about 2021. We discuss how customer service has now evolved into customer experience and how processes can only get you so far with your customers but it's the behaviours that really count! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

It's just us this week but we discuss the new laws around COVID-19 and the considerable impact that they may have on both businesses and customers but also the potential impact on how you can provide great customer experiences. Also, as this is episode 20 we also discuss customer experience readiness for 2021. Guidance on how to work safely during the COVID-19 pandemic can be found here: https://w...

This week we catch up with Anna Lake, who is part of the South West CX Thought Leadership group, gives us her thoughts on how to use great insight and how you can use those insights to market your business to your customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

The week we catch up with author of 'Slow Selling' Guy Arnold which focusses on slowing down and designing world-class solutions that optimize sales for the long term and how this is transferable to the world of customer experience. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week Rhian and Richard catch up and discuss the key points around communication to your customers, and the CX opportunities heading into Autumn and leading up to the busy festive period. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

We're back with another episode of Customer Experience R&R! Rhian and Richard catch up after a short break and discuss their CX experiences from the summer. They also discuss how the economy could shape up in the next few months and what this can mean for providing great customer experience and the opportunity for businesses to stand out during the 'return to work' phase of the pandemic. --- Send...

This week Rhian and Richard reflect over the last 15 weeks and the impact of the Coronavirus pandemic and give their Customer Experience insight into the best way forwards for businesses. New episodes of Customer Experience R&R will be back in September. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we catch up with HR expert Janell White and discuss employee motivation during the Coronavirus Pandemic as well as the balance between physical safety equipment and the psychological safety of your staff so that you can ensure a safe and productive return to work. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we catch up with super-connector and founder of The Samphire Club, John Harvey. But as a business and club that specialises in business networking events how have they coped during the Coronavirus pandemic and adjusting to digital events? John also shares how he plans to run his events in the 'new normal'. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week, Richard catches up with Paul Kinvig from Bournemouth Town Centre BID discussing what their work for the local authorities and the town centre means to them as well as how they have invested their time to ensure that Bournemouth Town Centre is as safe as possible for consumers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we speak to Robert Snook from MG Cannon Accident repair in Salisbury. He talks about how the automotive repair industry has been for the last few months and details how leadership has been vital to his business during these unprecedented times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we catch up with Jane Towner from tmgroup, the UK's leading conveyancing data and search platform, and discuss her experience of working through Coronavirus so far. We discuss if the pandemic has dried up money within businesses, rebuilding confidence and adjusting the business emphasis and focussing on communicating with their customers. Tmgroup have the vision to streamline the propert...

After a week off we catch up with the Head of Intellectual Property Law at Stephens Scown, Ben Travers, and discuss how you can make sure that if and when you are moving your business online that your client journey moves with you meaning this could have a huge impact on your customer experience if data gets stolen or is not safe. We also discuss the recent stories about companies who have had dat...

Following the Prime Minister's announcement on Sunday, what does the new three-step approach to the Coronavirus lockdown mean for businesses? How can you ensure a great customer experience until the next review takes place in a few week's time? We also discuss our latest data for breweries and distilleries and the opportunities that we find them missing during these testing times. If you have any...