The CX Podcast R&R

This month Richard and Rhian warble about the summer and holidays' impact on cx. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

Rich and Rhian warble about a lack of respect for customers and the frustrations that lead to customers voting with their feet. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we have a warble with Verity Slater, Partner at regional law firm Stephens Scown, who gives us a great insight into what great CX looks like and how that has helped them flourish as a business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

Richard and Rhian warble about the cost of living and its impact on CX --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This episode we talk CX with Jon Ducker from Mary Shelley's House of Frankenstein!! --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This month Rhian and Rich warble about the poor CX they have encountered and also highlight what great CX can do for your customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

We are back and with a new format! We’ll be bringing you new episodes monthly from here on! The Professional Services Report is here!! Learn how to get your copy and hear the key facts form the research. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we have a little warble between ourselves about the grand opening. Not the grand opening of the Casino Royale but the grand opening of the country. But are you and your business really CX ready and able to deliver the best CX possible? We give our top tips for the grand opening. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

After a small breather to allow you to enjoy the more relaxed rules, this week we catch up Sara Trainer who is an executive leadership coach for professional service teams and firms and well as a lot of work for our heros in the NHS. Find out how Sara uses a child's toy to envisage strategy and resilliance to customers. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we dive into something we ourselves have been doing as you tune in... video! We catch up with Dave Meadows, Creative Director at Pushed Animations, about how bringing complex issues for your teams or customers to life through video and animation can drive a positive impact to your customer experience. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

We caught up just before the glorious Bank Holiday Weekend with Marcus Bailey, one of the owners of Blackadon Farm Cottages based in Devon, and we discuss how his business being in the IMPACT zone has guided the inception of the business and contnues to guide their guest experience. If you would like to find our more about Blackadon Farm Cottage please visit their website: https://cottagesatblacka...

This week we catch up with Lucy Knight, who is a CX expert based in Wiltshire, about opportunities coming out of lockdown and how as CX Director she is helping businesses moving out of the awareness zone into the light of the breakthrough zone. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we build on the readiness to welcome back your customers by discussing the breakthrough zone and the impact zone and exactly how you can harness these strategies within your business to ensure a positive first step coming out of lockdown. Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker​ --- Send in a voice message: https://anchor.fm/custom...

This week we catch up between ourselves and ask are you ready to come out of lockdown? How can you ensure that you are meeting your customer's expectations coming out of lockdown. Click here to take a look at our Customer Readiness Tool: https://s.surveyanyplace.com/cxchecker --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we catch up with Susannah Brade-Waring of Aspirin Solutions who is a business leadership coach and specialises in strategic change & growth programmes for owner managed business near Dorset. We discuss her views on leadership in the business and how this can affect your customers. We also look at what the potential 'boom' will be on the back of the pandemic and what this means for busine...

This week we discuss the roadmap the Prime Minister set out to cautiously ease lockdown restrictions in England. The Government has published a four-step roadmap to ease restrictions across England and provide a route back to a more normal way of life so we dive into exactly what this means for you and your business. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we speak with Andy Taylor-Whyte who is an expert in presentation skills and presenting yourself in the right way. With working from home becoming increasingly normal how can you present yourself in the best way possible over video calls and how this can benefit you to deliver the best customer experience. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

In the lead up to valentine's day we ask ourselves what has loving your customers got to do with delivery excellent CX? How underrated is showing love to your customers - especially during these difficult times. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we speak with entrepreneur, business mentor & mindset coach Tom Murphy. We discuss how to get yourself in a great state of mind to deliver the best CX possible and looking after yourself so you can look after your team and customers. Find out more about Tom and his mentorship here: https://www.lifeaccordingtomurf.com/ --- Send in a voice message: https://anchor.fm/customer-experience-rr/...

This week we speak with John Farrand of the Guild of Fine Food and we discuss why "Shopping local is not just for lockdown, it's for life!" We also look at how independent food producers and retailers have managed during the pandemic and how the GFF has been supporting the sector now and in the future. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

Following Blue Monday, said to be the most depressing day of the year, we explore kindness. In a world where social media is key, why is there so much negativity and confrontation on the platforms? How can you, as a business, develop your client experience through kindness? --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

This week we go international and speak with David Wachs, the founder and CEO of Handwrytten, about just how powerful a piece of paper in your hand can be for building a better relationship with your clients. We also discuss David's serial entrepreneurship and his latest venture which is bringing back the lost art of letter writing and how he has managed to implement a robot-based solution to reso...

Happy New Year to everyone and it appears we have turned full circle. Almost a full year since we started our podcast we are back in another lockdown. We welcome you back to our warblings as we discuss all things positive for 2021 and help you get your CX in shape for the coming year. --- Send in a voice message: https://anchor.fm/customer-experience-rr/message

Merry Christmas to all of our listeners! We hope you have a relaxing break and that you are ready to recharge your Customer Experience for 2021. This week we give you our review of 2020 for CX and provide you with our 6 top tips for CX moving into 2021 but we also decide to review 6 ciders so why not treat yourself and join us for a drink in our festive episode of Customer Experience R&R! --- Send...

This week we speak with Ben Stirling who is the founder of Made for Maturity and an online User Experience expert. We discuss how Ben's foresees the future of tech and how he helps businesses with their user experiences. We also discuss how the worlds of User Experience and Client Experience meet and the importance of their co-existence in your business. --- Send in a voice message: https://anchor...