The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark Consultants

What if we told you that the key to customer experience lies in understanding their emotions? On the latest CX & Culture Connection Podcast episode hosted by Matt Egol, special guest Colin Shaw, Founder & CEO at Beyond Philosophy LLC, reveals how tapping into the 'intuitive customer' can revolutionize how you do business. This isn't just about satisfaction surveys; it's abo...

Neil Hoyne, Google's Chief Strategist, flips the script on traditional CX wisdom in this eye-opening episode of CX & Culture Connection hosted by Matt Egol. He challenges us to drop the obsession with perfecting processes and instead focus on building genuine relationships through conversations. Hoyne advocates for a radical shift – seeing customers as unique individuals with stories, not...

What do pronounceable ingredients and top-notch customer service have in common? Truvani, of course! Tune in to this week's CX & Culture Connection Podcast hosted by Matt Egol as Truvani's CX Director Femi Olasupo shares how they turn everyday conversations into brand loyalty. Femi dives into the world of personalized recommendations, team training, and turning feedback into action. Re...

Psychology meets marketing on the CX & Culture Connection Podcast this week! Matt Egol and guest, Author, and Speaker Stacey Sherman share fascinating insights on consumer behavior and how it shapes customer experience. Stacy explains how understanding our minds can transform the way we lead and interact. Actions speak louder than words, and BEHAVIORS build businesses. 00:00 - Preview of Episo...

The future of customer experience is here! Join host Matt Egol and Ryan Holt, Director of Customer Care at Floor and Decor as they discuss the latest trends in retail, from AI-powered chatbots to the growing importance of professional installers. Ryan reveals how Floor & Decor is making the flooring shopping experience more immersive than ever. Hear all about it on the CX & Culture Connect...

What if your company became a trusted guide, not just a service provider? Join Matt Egol of JourneySpark Consulting on this new episode of CX & Culture Connection Podcast as he unpacks this revolutionary approach with Mark Slatin of EmpoweredCX.com. Discover how to build credibility, reliability, and intimacy that transform your CX and company culture. It's a leadership masterclass you won...

Your brand isn't just about what you sell, it's about how you make people feel. Today on CX & Culture Connection hosted by Matt Egol, special guest, Author and CX Consultant, Joseph Michelli reveals why an emotional connection is the secret sauce for any successful business. Listen in and learn how to make your customers feel seen, heard, and valued. Tune in for the full scoop here htt...

B2B isn't just all about logic – it's also about emotion! Author and CX Expert Jim Tincher drops some seriously eye-opening knowledge on building trust, connection, and ease of doing business for major results. He reveals how to create moments of genuine delight in your B2B experiences to drive long-term success. Tune in to the CX & Culture Connection Podcast hosted by Matt Egol for th...

Curious about how AFL is redefining customer-centricity? Tune into the CX & Culture Connection Podcast with host Matt Egol of JourneySpark Consulting and special guest Mary Ellen, Executive Director of CX at AFL for an inside look! From breaking down silos to merging CX with business metrics, AFL's approach is changing the game. Don't miss out on the conversation here: https://youtu.be...

Customer experience isn't just about what you do, it's about how you make people feel. Learn the latest strategies and insights on consumer behavior from my conversation with Babson College Professor Ken Demma on the CX & Culture Connection podcast hosted by Matt Egol of JourneySpark Consulting. Get those insights and learn how to create experiences that convert here https://youtu.be/u...

Ready to shatter those limiting CX beliefs? Get the inside scoop on Sean Albertson's (Founder & CEO of CX4Rocks LLC) powerful CX4Rocks Framework! Get the breakdown and actionable insights on this episode of Matt Egol's CX & Culture Connection podcast. Create a customer experience that truly rock! Watch the full episode here https://youtu.be/Ft2dHD1wTmY #CXleadership #CXstrategy #CX...

CX + EX = Happy Customers! On the latest episode of CX & Culture Connection Podcast, Matt Egol of JourneySpark Consulting chats with Greg Burd, XM Discover Lead at Qualtrics as they discuss the connection between employee experience and customer experience on the CX & Culture Connection Podcast. Discover how fostering a positive company culture can be the glue for exceptional CX. Catch the...

Forget happy employees, aim for THRIVING employees! Ken Coyne, Head of CX at OpsTalent, joins host Matt Egol of JourneySpark Consulting on #CXCultureConnection to reveal how EX fuels EXCEPTIONAL customer experiences. Dive in & unlock the secrets to employee happiness & skyrocketing CX! Catch the entire conversation here https://youtu.be/fnIyAyOGO_M #EmployeeEngagement #WinningTeam #CXStrat...

How do you reinforce your CX behaviors to strengthen your culture? That’s the topic of the latest episode of CX & Culture Connection, hosted by Matt Egol of JourneySpeak Consulting. In this episode, he interviews Tara Brady, the Director of CX at Provident Bank, who shares her insights and best practices on how to align your CX strategy with your organizational values and goals. Watch now and...

Get your thinking caps on and get ready for an enlightening conversation about fintech innovations impacting CX! Catch Matt Egol of JourneySpar, alongside special guest Rob Krugman, Chief Digital Officer at Broadridge Financial Solutions as they delve into the world of digital transformation and how it is enhancing customer experiences. Don't miss out on this thought-provoking episode of CX &a...

This week on CX & Culture Connection, host Matt Egol of JourneySpark and guest CX expert Michelle Martinez dive into lessons learned from implementing analytical and generative AI. Hear how focusing on company culture enabled Michelle to innovate and scale CX for her clients. Don't miss this insightful conversation on how to create freedom to innovate in your organization. Full episode her...

Move fast or eat dust! Matt Egol of JourneySpark and Rex Briggs, Chief AI Officer of Claritas, ignite a discussion on capturing market share with lightning speed on CX and Culture Connection. Dive into agile strategies, data-driven decisions, and building a culture that embraces disruptive innovation. Hit play and fuel your smart growth! #MarketShare #BusinessGrowthStrategies #WinningCompanyCultur...

Be sure to connect with us after the show if you find this of value! The CX & Culture Connection Podcast with Matt Egol of JourneySpark Consulting #cx #culture #marketing #business #trends #customer #strategy #journeyspark #experience #behavior #AI #EX #changemanagement #mma 📌Podcast Website: https://www.cxandcultureconnection.com 📌Linkedin Personal: https://www.linkedin.com/in/matthewegol/...

Working Backwards to have Decisions Driven by Data With Oded Netzer and Chris Frank We have a very exciting episode this week on CX and Culture Connection! We are joined by co-authors of Decisions Over Decimals 🧠📊- Chris Frank and Oded Netzer. They are going to share the powerful tools used for hiring and improving your culture. Every decision maker at your business should check out what they ha...

This week we are 🙏thankful for Michael Pettiette, from the University of Houston joining us on the CX and Culture Connection podcast 🤝 He's going to dive into the topic of personas, environment, reflections, and CX capabilities. You don't want to miss this marketing breakdown that can aid your business! The CX & Culture Connection Podcast with Matt Egol of JourneySpark Consulting #cx...

Helping Marketers Catalyze Culture Shift with Jim Cuene, CEO of Fahren On this week's episode of the CX and Culture Connection Podcast, we are joined by Jim Cuene CEO and Co-Founder of Fahren. Jim highlights how marketers can catalyze culture shifts and change management. Be sure to follow Jim Cuene and the podcast to get the latest releases so we can help you grow your business The CX & C...

Making Investments in Capabilities with Kirk Hanson, Founder of CXL Marketing 💼 This week on CX and Culture Connection Podcast we are joined by Kirk Hanson, Founder- CXL Marketing. Kirk is going to break down how to implement new capabilities for free by harnessing cost-saving tools. Join us this week for a great discussion that will continue more in depth in our webinar on November 16th at 1pm!...

A Living Organization with Norman Wolfe from Quantum Leaders This week on the CX and Culture Connection Podcast we are graced by Norman Wolfe from Quantum Leaders. 💡 Norman is going to tell us the importance of having a Living Organization and what it means for your Customer Experience efforts. 🤝 Check us out on your favorite platforms! The CX & Culture Connection Podcast with Matt Egol of J...

Make Space at the Table for Your Employees with Adam Temple, CTO at Bixly 🌟 This week's episode features Adam Temple from Bixly. He's going to discuss AI, the next AI breakthrough, and cornerstone skills to improve your CX. 🤖 🤝 Join us weekly on the CX and Culture Connection to spark your Customer Experience journey! The CX & Culture Connection Podcast with Matt Egol of JourneySpark...

The Employee, Customer Experience Connection with Alec Hanson This week on the CX and Culture Connection Podcast, I invite 🤝 Alec Hanson to talk CX, Employee Experience, and AI. You don't want to miss his 💡 insights 💡 on creating a competitive but human culture inside LoanDepot as their CMO. 💼 💪The CX & Culture Connection Podcast with Matt Egol of JourneySpark Consulting Follow us on...