The Culture of Writing Podcast

It's said that everyone needs an editor. Well, what if you had a bunch of editors? Join Christopher (C'pher) Myers as he reunited with his Salesforce Service Cloud to reflect on the process they created for collaborative editing. You'll learn some best practices, and see why these writers believe many heads are better than one when it comes to refining your content.

Effective titles and short descriptions make your content more useful and discoverable (SEO). Focus on real-world user goals and not abstract concepts, features, the UI (user interface), or internal jargon  provides your readers with the info they need when they need it. Join content and editorial strategists from Salesforce and pick up useful tips on how you can upscale the content you're produci...

Learn how Greg Bennett, Director, User Interface / User Experience at Salesforce views AI as a 'booster rocket' for technical content creators. Greg talks passionately about the big picture -- the ways he thinks AI will help each of us in the tech content creation business. It's still early days and the AI scene evolves daily, if not hourly. Join us as we all learn and grow together.

As a tech writer, your audience is much larger and more important than you might think. Join three engaging writers from the Salesforce Content Experience (CX) team who came to tech writing from various sales and customer success roles and learn how your impact as a writer reaches far beyond the amazing customers who use your documentation daily.  As a tech writer, you are mission critical to sale...