The Credit Union Leadership Podcast

Taylor Murray recently interviewed CU Broadcast- this is the B Roll that didn't make it on the first podcast, enjoy Mike Larson- the rest of the story. About NBC TODAY Show's Jean Chatzky Interviews CUbroadcast is a credit union talkshow. It is a collection of informative, online video interviews discussing today’s credit union issues and trends with some of the industry’s finest innovators, ambas...

Meet Megan James  Megan James Megan is the Manager of Learning and Development here at ServiStar Consulting.  Megan began her career in Education and prior to her time here was the Group Leader of Compliance Training for a Pharmaceutical Solutions Company.  Megan brings a lot of learning and development knowledge to our team and we are excited to take our existing programs to the next level with h...

Community Choice Credit Union is a 1.68 Billion dollar community influencer in Michigan. Their partnership with the University of Maryland, Filene, and ServiStar has allowed them to come to the market with a complete program to educate it's employees using CUNA's FICEP training and teach them the soft skills needed to take that training and implement it with every member, every time, where they ar...

Trick or Treat!!! It's ServiStar Consulting, here to offer you tricks you can use with your credit union...see what we did there?  :)     In this episode, we have a treat for you: a chat with Vicky Franchino, Industry Ghost Writer.    Vicky fills listeners in on what ghostwriting is, why your credit union might need a ghostwriter, and how you can track down a ghostwriter of your very own. Plus, sh...

It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part two of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Employee Motivation. We spend a lot of...

It's our podcast founder and ServiStar Cheif Learning Officer's birthday and as a gift to the listener, we give you a behind-the-curtains look into what goes on at Vertex Live Nationwide. In this part one of two podcasts, we listen to the 2021 version of Mike Neill on his birthday leading our first-ever Fall Vertex Live Nationwide course through the topic of Coaching for Performance. We spend a lo...

Chase Larson is a friend of the podcast and is the Chief Lending Officer at St. Cloud Financial Credit Union in Minnesota.  In today's episode, Chase shares his expertise in crypto, how he is looking to use it at his credit union, how others have utilized it at their credit unions/banks, and what the future holds for this technology in your credit union's future.  To connect with Chase to find out...

Jill Sammons, Senior Vice-President, Marketing & Strategic Communications Jill Sammons Vice President, Marketing & Brand Strategy BCU Jill has more than 30 years of credit union marketing and business development experience, beginning in 1991 when she joined BCU. Her work currently includes putting Purpose Into Practice to drive brand value, member acquisition & product engagement, B2B...

Mike Lawson is the face you have seen across the industry for over 20 years with over 5,000 videos with CUbroadcast, a credit union talk show. In this episode of the Credit Union Leadership podcast, Taylor Murray interviews the interviewer. Mike Lawson is putting all his marketing, journalism, humor, and video innovation to work and as a result since 2008, there has been a collection of informativ...

Email me for my employee discount Scott@ServiStarConsulting.com for this upcoming Vertex Live Nationwide Fall Program in this nationwide series you will also get access to : On-Going Learning Twelve-month access to the following Computer-Based Management Training Courses from the Vertex Library.  Delegation Team Building Coaching for Performance Employee Motivation Strategic Thinking Leadership Ac...

We don't have a million dollars to incentivize activity- Carlynne Pouliot joins us again for our mini-series on Vertex Live Nationwide coming up later this month on September 12th running through December. Register NOW to level up your leadership on the topics below: Module Key Learning Points: The Key Attributes and Skills of Highly Effective Credit Union Managers • Attributes vs. Skills • Attrib...

There are three topics that carry more weight as it relates to what makes up a high-performing leader in the credit union industry, coaching, strategic thinking, and leadership. On today's Vertex Live Nationwide Countdown to our upcoming Fall Session, Carlynne Pouliot discusses using skills in Strategic Thinking and Leadership to take a credit union to the next level. To get your pass for our upco...

Vertex Live Nationwide UPDATE   We previously recorded these countdown episodes before the last class graduated. That class suggested we do more classes with less of a time commitment. As a result, our VLN Fall 2022 session is 10 sessions 2 hours each vs 8 sessions 3 hours each. This pushes the start date to August 2 Registration August 2–December 6   Sessions are Tuesday’s from 2 – 4 PM ET August...

Vertex Live Nationwide is a 10-topic series that credit union leaders nationwide join in on to learn common traits of high-performing leaders. Each session is from 2-5 PM ET/11-2 PM PT Sessions: Key Attributes and Skills of Highly Effective Managers and Delegation (Tuesday, Sept. 13) Team Building and Coaching Part 1 (Tuesday, Sept. 27) Coaching Part 2 and Employee Motivation (Tuesday, Oct. 11) St...

Another daily mini-series leading up to our most coveted Vertex Live Nationwide  a special thanks to Carlynne Pouliot - Director of Branch Administration at HRCU who was a participant and is now sharing this Vertex training with the rest of her organization where they focus on offering their members, Better, Not Bigger Banking! On this first of five mini-episodes we mentioned another guest of the...

Stacey Ferris has a heart for the member, the community, and the mission at Community Choice Credit Union. As a training manager, she worked closely with ServiStar Consulting to develop a financial wellness training program that launched in May of 2022. This Credit Union Leadership podcast episode was recorded live onsite with Stacey in the room before the first pilot group arrived. Listen in to t...

From the local school system to Wisconsin as a member of CUNA mutual to several regions in Africa as an international CUDE leader, Brent Rempe has been molded to by nature think outside of the box. Brent Rempe worked regularly with ACCOSCA...the continental confederation of national associations, learning about what financials and credit union cooperatives were doing outside of the United States,...

At the time this podcast aired, Ukraine was on day 62 of the Russian invoked war in Ukraine. In this episode, we spoke with Andre Vygnanski, Cheif Executive Officer at Ukrainian Selfreliance Michigan Federal Credit Union Want to help Ukrainians? Join our credit union friends in supporting those immigrating to the US! There is a big soccer tournament coming on Memorial weekend. Great Lakes Cup.  He...

Hey Mike, I don't agree with you.   Mike previews the topic we are covering in emerging leaders how does an emerging leader deal with the interpersonal conflict they likely didn't know they were signing up for? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging...

Hey Mike, want to grab a beer after this podcast? In this episode of the Emerging Leaders mini-series we ask Mike, what should emerging leaders know about behavior change that needs to take place once they are no longer a peer but a new manager? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employe...

“Joining a new company is akin to an organ transplant—and you’re the new organ. If you’re not thoughtful in adapting to the new situation, you could end up being attacked by the organizational immune system and rejected.” In this episode, Mike shares how emerging leaders stay progressive with change yet do so in a way that doesn't get them immediately rejected? I don't follow people I can't trust,...

Team success depends on the team’s ability to identify and focus on a clear and compelling performance challenge or common purpose. It can take many forms, but this challenge or purpose must be clear and compelling to all team members. In this mini series episode, Mike shares with us one hack emerging leaders can use to lead with purpose? Gallup’s research shows that just a 10% improvement in empl...

Teams that have clear and compelling goals and expectations are more productive, cost-effective, creative, and adaptive. In this episode, Mike gives us his silver bullet tip that can help credit union emerging leaders set clear expectations. While clarity of goals and expectations is perhaps the most basic of team needs, according to Gallup research, about half of employees say they lack direction...

What's holding most new managers back? Who can help?       What's the solution?     Bonus Giveaway: Register before we hit capacity to receive your free copy of Marshall Goldsmith's Book what got you here won't get you there.  Email your  registration to Scott@ServiStarConsulting.com Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's E...

What is the Emerging Leaders Network? When does it begin?   Who is it targeted for?   Why this new training?   Where will it take place?   How will those listening sign up? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers p...