The Conversational AI Podcast

So, today I got access to ChatGPT's Agent feature and I wanted to record something for posterity. This one is best viewed on Spotify or YouTube if you'd like to see the live screenshare as I'm talking, otherwise I do my best to describe things as we go. My chosen task for Agent was this: Login to my LinkedIn, accept some recent connection requests and say "Thank you for the add, [Firstname]" to ea...

In this episode, I'm talking through a case study about how NatWest Bank in the United Kingdom is using Generative AI to analyse the output of their Conversational AI (chatbot) system, Cora . The source is a post by Wendy Redshaw on LinkedIn. Wendy is the bank's Chief Digital & Information Officer. You can find her post right here . Takeaways I'm a fan of NatWest and follows their...

I'm taking a little bit of a departure in this episode because I'm talking about some of my activities today to create an app that I wanted to use for myself. And I did this using Claude across the space of about two hours -- and although I've been doing this very regularly, I can't help but be incredibly impressed and enormously reflective on what the power and capability of these...

In this episode I had the pleasure of interviewing Paul Walker , Global Solutions Director at iManage . With 25 years of experience in legal tech, Paul offered valuable insights into how AI has evolved in the legal and professional services sectors. We discussed how iManage specialises in knowledge work industries, particularly legal and accounting, and explored the revolutionary impact of generat...

In this episode, I'm looking at a very, very simple query I put to Google's Gemini regarding my email inbox. Oh dear. Hold the Agentic AI Revolution for a few minutes.

In this episode, I'm sitting down with Kit Cox , Founder & CTO of Enate , exploring Kit's journey from a young coder (BBC Basic anyone?) to the founder of Enate's workflow automation platform. We discuss the evolution of Enate, its applications in service delivery, and real-world use cases, particularly in the B2B sector. Kit explains how Enate helps organizations operationalize AI, improve cu...

In today's episode, we're meeting ⁠Darren Ford⁠ , the Founder and Director of ⁠The CAI Company⁠ . Darren and his team are amongst the most experienced Conversational AI experts around, having driven the strategies and implementations for some of the largest players around. Our discussion is wide-ranging. We start first with Darren's background and the origin story of ⁠The CAI Company⁠ . Then we ge...

In today's episode, I'm speaking with Ellen Keenan-O'Malley , a commercial IP lawyer at EIP , about the legal challenges surrounding Artificial Intelligence and Conversational AI. We discuss the current state of AI law, the implications of GDPR on Conversational AI, and the importance of understanding liability in AI solutions. Ellen emphasizes the need for companies to consider legal aspects from...

In this episode, I'm speaking with Neil Marley , CEO of Qualyfi , about askQ , the dedicated AI assistant built for technology delivery and consulting teams. AskQ is an LLM/RAG-enabled solution that provides 24/7 contextual answers for anyone working in your technology environment - so it's especially useful for consulting and tech delivery teams. We discuss the evolution of technology delivery, t...

In this episode, I'm meeting Tom Sherwood , CEO of Koios to discuss the bleeding-edge field of emotionally intelligent AI. This is definitely worth a listen. Tom shares his unique background (the Army, Recruiter, Snap, Spotify!) and then goes on to explain the formation of Koios, and how their technology leverages voice analysis to understand personality traits. We explore some of the applications...

In this episode, I sit down with Amelia Lowe⁠ , VP Operations at SquareTrade Insurance . Amelia shares insights on the importance of customer centricity, and how the company is using AI, particularly conversational AI, to improve service delivery throughout their European operations. She discusses the challenges faced in adopting AI, the leadership perspective on technology implementation, and cus...

In this episode, I showcase the audio generation capabilities of NotebookLM , a note-taking research assistant powered by Google's Gemini. To give it a test run, I uploaded a recent article that the team at Nordic FinTech Magazine published for me on the topic of Conversational AI being 'the next interface' in Banking. Having uploaded the material, I had the option to generate an audio...

In today's episode, Luke Budka , AI Director of Definition , discusses the use of Conversational AI in public relations and communications. He explains how his agency has integrated AI into their services and the benefits it brings to clients. Luke emphasizes the importance of understanding use cases and leveraging conversational AI to enhance tone of voice and communication strategies. He als...

In this episode, I'm offering a quick overview of the upcoming Conversational AI Mini Summit taking place in London next week. It will feature a keynote speaker from a large bank discussing their journey with Conversational AI. Sponsors Koios and Qualyfi will also have presentations. Ed Hodges, the founder of HelloDone, will share his journey in conversational AI. The event will be small and i...

I'm delighted to bring you our very first podcast interview with Sam Oliver , Founder of OpenFi , the team behind the fantastic Conversational AI product, SalesTalk AI . This episode builds on the interview I did with Sam a few weeks ago on Conversational AI News. I had such great feedback that I decided to ask him back for today's show. I ask Sam to give us an overview of OpenFi, tell us...

Hello and welcome to the Conversational AI Podcast . This is episode zero where I'm introducing things. This is also a sister publication to Conversational AI News . You can also find me on LinkedIn . Summary This is the first episode of the Conversational AI Podcast, where the host, Ewan, introduces the purpose of the podcast and his background in the conversational AI marketplace. He discuss...