Osteo & Physio Team
The Clinic Success Blueprint Podcast
Welcome to the clinic success blueprint podcast hosted by Louise Pratley, Jonathan Boxall and Oliver Wakefield who are osteopaths and the co-directors of Osteo & Physio. Osteo & Physio is the first osteopathic franchise company in the UK with 8 multidisciplinary clinics established across the UK in Surrey, Devon and Somerset and growing! They know what it actually takes to launch and run a successful private healthcare clinic in the UK; they share their knowledge, expertise and experience on each episode.
Author
Osteo & Physio Team
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Podcast website
Latest episode
Mar 30, 2026
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Episodes
The power of Franchising in the healthcare space 30.03.2026 56:16
Send us Fan Mail Welcome back to The Clinic Success Blueprint Podcast, the show dedicated to giving clinic owners the actionable insights they need to thrive. Today we're covering: The power of Franchising in the healthcare space What do we discuss in this episode: What is Franchising and how is this changing the healthcare landscape? What makes a Franchise model so successful? What probl...
Smart Tech for Better Practice: Digital Tools to Elevate the MSK Patient Journey and help build your practice 13.02.2026 1:00:46
Send us Fan Mail Welcome back to The Clinic Success Blueprint Podcast, the show dedicated to giving clinic owners the actionable insights they need to thrive. Today we're covering: Smart Tech for Better Practice- Digital Tools to Elevate the MSK Patient Journey and help build your practice What do we discuss in this episode: What do we mean by smart technology and how can this be implemente...
Building a Referral Network: Why creating strong and collaborative relationships with other professionals are essential for the growth of your clinic 20.12.2025 56:41
Send us Fan Mail Welcome back to The Clinic Success Blueprint Podcast, the show dedicated to giving clinic owners the actionable insights they need to thrive. Today we're tackling a topic that is absolutely fundamental to any successful healthcare practice: Building a Referral Network- Why creating strong and collaborative relationships with other professionals are essential for the growth of...
Financial Health for Clinics: Budgeting, Forecasting and Cost Management 17.10.2025 53:11
Send us Fan Mail Welcome back to The Clinic Success Blueprint Podcast, the show dedicated to giving clinic owners the actionable insights they need to thrive. Today we're tackling a topic that is absolutely fundamental to any successful healthcare practice: Financial Health. Specifically, we’re diving into Budgeting, Forecasting and Cost Management for clinics. What do we discuss in this epis...
Building a Resilient Clinic Reputation: Mastering Patient Complaints & Feedback 08.09.2025 1:02:06
Send us Fan Mail The team are back for Episode 22 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Building a Resilient Clinic Reputation: Mastering Patient Complaints & Feedback What do we discuss in this episode: How do you deal with complaints in clinic? Why is this so important to deal with these straight away and how we are able to dea...
How do you identify whether adding a new therapy or practitioner is genuinely meeting patient demand versus simply following industry trends? 13.05.2025 54:10
Send us Fan Mail The team are back for Episode 21 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…How do you identify whether adding a new therapy or practitioner is genuinely meeting patient demand versus simply following industry trends? What do we discuss in this episode: How to find and implement new therapies in your clinic? Why is this...
Creating an incredible clinic culture to ensure your clinic thrives 06.03.2025 1:00:46
Send us Fan Mail The team are back for Episode 20 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Creating an incredible clinic culture to ensure your clinic thrives What do we discuss in this episode: What is clinic culture Why is this so important for your clinic success and how can you enhance this What are the most common mistakes clinic...
The road to your front door: Ways of making it easy for your patients to book in 17.01.2025 55:07
Send us Fan Mail The team are back for Episode 19 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…The road to your front door: Ways of making it easy for your patients to book in. What do we discuss in this episode: What is the patient journey and their road map to booking? What are the influencing factors that impact patient journey? The mos...
Leadership in clinic: Do you have the skills to lead your clinic to success? 04.12.2024 57:55
Send us Fan Mail The team are back for Episode 18 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Leadership in clinic: Do you have the skills to lead your clinic to success? What do we discuss in this episode: The characteristics of a great clinic principal/ clinic owner How do you learn the skills to be able to do this? Are you born with th...
The Magic of Metrics- Why numbers matter and where to find them 12.09.2024 58:57
Send us Fan Mail The team are back for Episode 17 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…The Magic of Metrics- why numbers matter and where to find them! What do we discuss in this episode: The metrics that matter for the clinic owner and the day to day running of the clinic The metrics that matter for a clinic owner regarding their t...
Wonderful word of mouth: How to make the most of this important referral stream 02.08.2024 58:34
Send us Fan Mail The team are back for Episode 16 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Wonderful word of mouth: How to make the most of this important referral stream What do we discuss in this episode: What is word of mouth and why is it so important How can the clinic and your team improve word of mouth referrals Our top tips to...
How resilient is your clinic- what are the chances of your revenue collapsing? 28.06.2024 54:21
Send us Fan Mail The team are back for Episode 15 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…How resilient is your clinic- what are the chances of your revenue collapsing? What do we discuss in this episode: What are the key variables that can impact your revenue How to make your clinic more resilient Our top tips to help As always we e...
When and how to outsource- you don’t need to do everything as a clinic owner 01.05.2024 55:02
Send us Fan Mail The team are back for Episode 14 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…When and how to outsource- you don’t need to do everything as a clinic owner What do we discuss in this episode: When and how to outsource for social media and marketing When and how to outsource for website and SEO When and how to outsource for...
How to run many multiple room clinics- what do you need to know 14.03.2024 55:30
Send us Fan Mail The team are back for Episode 13 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…How to run many multiple room clinics. What do we discuss in this episode: What are the key markers to open an additional clinic? What are the common mistakes clinic owners make? What do we need to considered when growing the clinic and buildin...
How to scale your clinic and what are the key markers for growth 11.02.2024 58:42
Send us Fan Mail The team are back for Episode 12 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…How to scale your clinic, going from a 1 room to a multiple room clinic- what are the key markers for growth. What do we discuss in this episode: What are the key markers to scale a clinics What are the common mistakes clinic owners make? What...
Equipping your clinic for success- what do you actually need? 20.01.2024 1:03:16
Send us Fan Mail The team are back for Episode 11 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…equipping your clinic for success-what do you actually need? What do we discuss in this episode: What key pieces of stock, equipment and items do you need for your clinic? What are the common mistakes clinic owners make? What key items do you n...
Inspiring the next generation of osteopaths- how can we help the profession? 01.12.2023 57:13
Send us Fan Mail The team are back for Episode 10 (not episode 11 as Louise has mentioned) for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Inspiring the next generation of osteopaths- how can we help the profession? What do we discuss in this episode: What is the current situation of osteopathy in the UK? What can we start to do the rebuild t...
Inspiring patient trust and getting recommendations 26.09.2023 56:41
Send us Fan Mail The team are back for Episode 9 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key topic today…Inspiring patient trust and getting recommendations What do we discuss in this episode: What do we need to consider as a practitioner to inspire trust Why are the main mistakes practitioners make What do we need to consider as a clinic owner to i...
Buying and selling a clinic-what do you need to know! 21.08.2023 1:00:27
Send us Fan Mail The team are back for Episode 8 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key question today…Buying and selling a clinic-what do you need to know! What do we discuss in this episode: What do we need to consider when selling your clinic Why are the main mistakes clinic owners make when selling a clinic What should we look at when buyin...
Marketing yourself in a crowded market- what actually works? 24.07.2023 58:02
Send us Fan Mail The team are back for Episode 7 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key question today…Marketing yourself in a crowded market- what actually works? What do we discuss in this episode: What do we need to consider when looking at our marketing Why are the main sources of organic marketing What should we prioritise for paid marketi...
Do we need the Gatekeepers for our clinics? Can we function without reception staff? 22.04.2023 54:16
Send us Fan Mail The team are back for Episode 6 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering a key question today…do we actually need reception staff at our clinics? What do we discuss in this episode: Why do most clinics decide to have a reception team & what are the benefits of this? Why are the potential downsides of having a reception team Is it a...
Finding a clinic location and choosing the right business partner 22.04.2023 1:01:47
Send us Fan Mail The team are back for Episode 4 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering the challenge of finding the best location for your clinic and how to find the right business partner. What do we discuss in this episode: Oliver and jonathan list the key elements one must consider when finding the right location for a clinic What happens if you c...
Why can't women have it all- go on maternity leave and maintain & build a successful private practice clinic 22.04.2023 52:27
Send us Fan Mail The team are back for Episode 5 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering the question facing a number of female therapists, is it possible to keep my clinic running, maintain a successful business and return to work when they go on maternity leave. What do we discuss in this episode: Oliver and Jonathan define what are the challenges fac...
How can you build a loyal and thriving team when you don’t know where to start 22.04.2023 56:34
Send us Fan Mail The team are back for Episode 2 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are discussing hiring and building a loyal team of therapists at your clinic, the difficulties facing clinic owners and why therapists decide to leave a clinic & how to prevent this. What do we discuss in this episode: Oliver and jonathan's experience of managing associ...
Admin coming out your ears, what is actually involved in running a clinic 22.04.2023 54:23
Send us Fan Mail The team are back for Episode 3 for the clinic success blueprint podcast; Louise, Oliver and Jonathan are covering the fundamental thing that can make or break your clinic…getting on top of your admin! We know this is not as glamorous as covering social media marketing but it is the most overlooked aspect of a clinic that is essential for success. What do we discuss in this episo...
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