The Clienteling Podcast

Send us Fan Mail What does it really take to scale innovation inside a modern retail organization? In this episode of The Clienteling Podcast, Bryan Amaral sits down with retail industry veteran Andy Laudato, EVP & Chief Operating Officer of The Vitamin Shoppe and Co-Founder of the Retail AI Council, for a candid discussion about leadership, customer-centricity, operational excellence, and the...

Send us Fan Mail Episode Summary This episode is a rebroadcast of the first episode Bryan recently hosted for Fujitsu Retail on the Engaging Deeper and Scaling Smarter Podcast. The link for the series can be found below or follow Fujitsu wherever you get your podcasts. In this episode, Bryan Amaral sits down with retail innovation leader Michelle Pacynski (former VP of Digital Innovation & Con...

Send us Fan Mail In this episode, Bryan Amaral interviews  Ruaraidh ("Rory") Grubb , CEO of Own-Kind , a UK-based clienteling and customer-engagement platform. Rory traces Own-Kind’s evolution from a 2018 “digital wardrobe” concept to a post-lockdown product-market fit that helps retailers deliver exceptional, content-rich customer experiences. Framing clienteling as a practice supported...

Send us Fan Mail In this episode, Bryan Amaral interviews Whitney Cathcart, Co-Founder and Chief Commercial Officer 3DLook, a leading AI-based mobile body scanning and virtual fit and try-on startup for the fashion industry. Whitney is a noted fashion and retail tech expert, having worked in apparel manufacturing, retail, and e-commerce,  with three decades of experience in senior leadership roles...

Send us Fan Mail In this episode, Zornitza Stefanova joins the show and is interviewed by Bryan Amaral. Zornitza is Founder and CEO at BSPK, a global clienteling platform.  She was an early employee of Wired, (acquired by Conde Nast), eGroups (acquired by Yahoo) as well as Six Apart (a division of Say Media), imeem (MySpace), Prosper and other Silicon Valley technology innovators.  During her care...

Send us Fan Mail Back by popular demand! In this episode of The Clienteling Podcast, Bryan Amaral highlights what you might have missed, including some of the more compelling customer-centric solutions on the show floor. See what happens next in the world of #Clienteling and #retailtransformation! Bryan's original Retail Geek's Take on NRF 2023 recap article is available here: https://ti...

Send us Fan Mail Interview with Alan Berner In this episode Bryan interviews omnichannel and clienteling executive, Alan Berner. Alan has worked for some of the country’s most respected discount, specialty and department store brands and has been at the forefront many leading customer centric innovations in enterprise retail.     Alan shares some historical context on clienteling, sharing his expe...

Send us Fan Mail Interview with Scott Lux In this episode, Scott Lux joins the show and is interviewed by Bryan Amaral. Scott is a senior executive with experience in various aspects of ecommerce, digital strategy, marketing and analytics from both the brand side and agency perspective. He is currently an Adjunct Professor at Columbia and FIT and is the VP/Head of Digital Marketing and Digital Com...

Send us Fan Mail In this episode, David Ressinger and Jim Malafronte join the show and are interviewed by Bryan Amaral. David and Jim are founding partners at a new retail consultancy, Zenza Consulting.  David is a Strategy and Operations consultant with over 25 years of experience delivering business value for his clients in areas such as retail and brand strategy, store operations, and technolog...

Send us Fan Mail By popular demand! In this episode of The Clienteling Podcast, Bryan Amaral discusses the reasons that many retailers are failing to transform in the face of disruption and he offers an Organizational and Customer Manifesto highlighting what retailers need to do to thrive in 2021 and beyond. Today's podcast is based on a presentation Amaral gave at the Retail Touchpoints Live...

Send us Fan Mail Clienteling Best Practice Series:     Part 1 - Pre-Implementation     Part 2 - Implementation & Go-Live     Part 3 - Engagement and Selling In this episode of The Clienteling Podcast, Bryan Amaral highlights those topics that must be considered prior to implementation of a successful Clienteling project. 1. Vision, Alignment and Baseline Metrics: • A thoughtful approach with a...

Send us Fan Mail John Liebler Interview Pt. 1 of 2 In this episode, John Liebler joins the show and is interviewed by Bryan Amaral. John is a senior executive offering 30+ years of visionary leadership in-store operations, multi-unit management, and operations logistics with brands such as Kay Jewelers, Jared, Peoples Jewelers and Shinola. He is a passionate, motivational leader who builds success...

Send us Fan Mail John Liebler Interview Pt. 2 of 2 In this episode, John Liebler joins the show and is interviewed by Bryan Amaral. John is a senior executive offering 30+ years of visionary leadership in-store operations, multi-unit management, and operations logistics with brands such as Kay Jewelers, Jared, Peoples Jewelers and Shinola. He is a passionate, motivational leader who builds success...

Send us Fan Mail Welcome to the first episode of the Clienteling Podcast! (5:25) In this abbreviated episode you'll learn why we decided to start this podcast and what you can expect to hear in future shows. Synopsis :  In future shows, we'll discuss a broad spectrum of customer engagement, clienteling and retail technology insights, and we’ll provide plenty of examples and case studies...