The Client Service Selling Podcast

Wondering how to get in front of more senior, commercial stakeholders at your clients? You're not alone, and the answer isn't more networking. In episode 14 of the Client Service Selling Podcast, hosts David Armes and Nicole Duckworth get into why client teams struggle to build relationships beyond their usual Client/Market Insight (CMI) contacts, and why that's actually a symptom o...

Stop chasing growth. Start building it. In this live episode of the Client Service Selling Podcast, Dave, Nicole and David explore how to make growth automatic - even when the market feels like “driving on ice.” They break down three practical areas to focus on: simple commercial rituals that create focus and reduce decision fatigue, better use of client touchpoints to uncover new opportunities, a...

Is your pipeline slowing down before year-end? In this energetic live episode, Dave, Nicole, and David dive into three challenges that stop agencies closing deals — clients claiming they have no budget, how to follow-up proposals to max out your chances of winning them, and ghosting that leaves you hanging. The team explores how to change the conversation, build urgency, and follow up in ways that...

The Summer is over, Q4 is nearly here — and agencies that don’t act decisively risk missing their year-end targets. In this episode of the Client Service Selling Podcast, hosts David Armes, Nicole Duckworth, and David Das share smart, practical strategies for closing out the year with impact. They discuss three ways in which YOU can accelerate closing more deals by the end of the year, including:...

In this episode of the Client Service Selling Podcast, hosts David Armes and Nicole Duckworth delve into the real world of managing a successful agency with special guest Sabine Cronick, CEO of 2CV UK. Sabine shares her expertise on managing the tension between client centricity and revenue generation, offering practical tips for maintaining strong client relationships while driving business growt...

In this episode of our podcast, Dave leads the conversation between Nicole Duckworth, Lead Facilitator and David Armes, Founder at 4twenty2, as they share their experiences from two key conferences.  Nicole discusses the highlights from the EPHMRA Storytelling Conference, focusing specifically on commercial storytelling and the importance of a ‘Knowledge+++’ approach if you want to create the bigg...

Got a growth target this year? If you already work with clients then the easiest way to secure a large chunk of that target is by keeping what you’ve already got. But you can’t sit back and expect clients to automatically re-sign contracts or repeat projects with you. Especially with all the other options they have at their fingertips. In this episode of the Client Service Selling Podcast therefor...

In this episode of the Client Service Selling Podcast, Dave and David discuss how you can create a growth plan that drives immediate action. They differentiate between planning and strategy, providing practical tips for translating plans into actionable steps you can take over the next 30 days. Learn how an approach that places your clients at the heart of it means more revenue and get your hands...

Want to enhance your rate of growth with happy employees and clients? Sounds like it can’t be possible but it can! In episode 6 of the Client Service Selling Podcast, hosts Dave and Nicole are joined by special guest Nick Holmes from Avalere Health. They dive deep into the importance of employee experience and its direct correlation with client satisfaction and therefore future opportunities. Nick...

I n this special episode, Dave and David share with you the critical tactics needed to kick-start growth throughout the buyer funnel. They explore how all your client-facing teams can actively RETAIN your existing clients, GROW through advocacy and cross-selling, and even WIN more clients. From standing out in a tough market to delivering the impacts your clients want more of, this episode equips...

It's time to connect to your clients in a way you’ve never done before, and with it experience revenue growth your client teams actually enjoy getting! Welcome to Episode 4 of the Client Service Selling Podcast with Dave and David. This time, we share the in-the-moment strategies ALL your teams can adopt that unlock consistent, boosted growth. From understanding the unique motivations of each...

Want to accelerate how much more your clients want to work with you and therefore spend? Listen in to the third episode of the Client Service Selling Podcast! In this episode we shift the spotlight from gathering knowledge, to leveraging it for impact,  by bringing real oomph to your client conversations We explore what impact looks like to your clients, before sharing our top tip that your teams...

Join Dave and David in Episode 2 as they identify a crucial yet often overlooked hurdle to effective sales by your client teams. This critical insight sets the stage for unveiling essential, yet simple, tactics your client service teams can adopt to maximise success. Explore actionable steps for leaders and individuals to boost confidence, and therefore growth, with clients. Gain valuable insights...

Join us on the Client Service Selling Podcast, Episode 1, where Dave and David unveil the biggest secret to motivating your client service teams to sell more. Learn from their experiences as they discuss what works and what doesn't, urging you to rethink traditional approaches. Because, as you probably know by now, tradition doesn’t work. Discover the power of starting from the position of gr...