The CIO In The Know Podcast

In this podcast episode, Tim Crawford interviews Ellora Sengupta, CIO of EverCommerce, discussing the growing importance of AI councils in organizations. Ellora shares insights on transitioning AI from concept to implementation, her leadership evolution, and managing team dynamics. She emphasizes maintaining a work-life balance while transforming business through technology. The post The CIO runs...

In a recent podcast, Eduard de Vries Sands, CIO of EVERSANA, discusses the evolving role of CIOs towards becoming Chief Context Officers. He emphasizes the importance of a product operating model focused on business outcomes, reducing reliance on traditional IT management, and fostering a culture of innovation and learning within teams to drive value. The post Counterintuitive thinking, the chief...

In this podcast episode, Tim Crawford interviews Gaurav Singal, CTO of Cantaloupe, who discusses his unique perspective on life and technology through the metaphor of an inverted tree. Gaurav emphasizes the necessity of understanding the business and customer service roles to foster innovation and balance risk with optimism, particularly in technology adoption. The post How life as an inverted tre...

This week's CIO in the Know podcast features Cindy Stoddard, Adobe's SVP and CIO, discussing the evolving role of CIOs in the AI era. Key topics include addressing past technical debt, the importance of infrastructure, work-life balance, and fostering a people-centric culture. Cindy emphasizes the significance of curiosity and strategic human connections in leadership. The post The importance of p...

In a recent podcast episode, David Costar, CIO of Wolfspeed, shares insights on the evolving role of CIOs, emphasizing the need for a business-first mindset. He discusses the importance of curiosity, understanding operational dynamics, and adapting to rapid technological changes, including AI's impact on business models and digital transformation. The post Shaping the Future of CIOs Through a Busi...

In this podcast episode, Tim Crawford interviews Martin Davis, managing partner at Dunelm Associates, discussing Industry 4.0 and pandemic-induced changes. They explore the significance of data in decision-making and the vital role of CIOs in driving business transformation. Davis emphasizes a customer-centered approach and the importance of cohesive operations across industries. The post Explorin...

This week on the CIO in the Know podcast, Tim Crawford speaks with Ashwin Rangan, ICANN’s SVP of Engineering and CIO, about how the pandemic has shifted technology's role in business and society. They discuss the significance of the internet, technology's philosophical impact, trust erosion, and the necessity for bridging communication gaps in the tech sector. The post Navigating the Evolving Inte...

In a recent podcast, Sharon Mandell, CIO of Juniper, discusses the evolving role of IT amidst rapid business change, emphasizing digital transformation as a continuous process. She highlights AI's potential in reducing operational pressures and addresses the risks of technical debt, advocating for a balance between growth and risk management in technology investments. The post Creating value where...

This podcast features Nellson Burns, CIO of Daltile, discussing how the COVID-19 pandemic accelerated business transformation within the company. He highlights the importance of technology in enhancing customer experiences and reflects on his growth as a leader. The conversation also touches on cloud solutions, AI, and the challenges of technical debt. The post Navigating through business transfor...

In a recent podcast, Karl Mosgofian, CIO of Gainsight, discusses the evolving role of CIOs in business transformation and customer engagement. He emphasizes the need for CIOs to focus beyond technical deployments to how solutions are utilized across departments, facilitating collaboration, and fostering trust within organizations to enhance productivity and customer relationships. The post Changin...

In this podcast episode, Ahsan Baig, CIO of AC Transit, discusses the positive impacts of the pandemic on innovation within his organization. He highlights the increased demand for technology, navigating change in a government setting, and the balance between pragmatism and innovation. Baig shares personal reflections on leadership and adaptability during this transformative period. The post Leadi...

In this podcast episode, Tim Crawford interviews Jerry McGlynn, former CIO of Specialized and Interim CIO of Disney Studios. They discuss the evolving role of CIOs amid pandemic challenges, emphasizing companies' current opportunity to innovate without fear of short-term repercussions. McGlynn highlights the importance of agility and data-driven decision-making for long-term success. The post Uniq...

This week on the CIO in the Know podcast, Tim Crawford interviews Lisa Davis, Chief Information Officer at Blue Shield of California. Lisa discusses her rapid adaptation to remote work amid the pandemic, the importance of authentic leadership, and the role of women in leadership. She emphasizes driving healthcare transformation and maintaining employee well-being. The post Authentic leadership in...

In a recent podcast, Ken Grady, CIO of IDEXX, discusses the evolution of people-centered leadership in IT over the past six months. He highlights the necessity for adaptability in a virtual work environment and emphasizes the role of technology in fostering collaboration and inclusion. Grady also shares insights on leadership challenges and opportunities during the COVID-19 crisis. The post Taking...

In this week's episode of the CIO in the Know podcast, host Tim Crawford interviews Ralph Loura, CIO of Lumentum. They discuss Loura's leadership during crises, the social impact on business, and evolving technology and innovation. Loura emphasizes the importance of adaptability and strategic thinking in IT amid changing circumstances, suggesting a future of increased remote work. The post Moving...

In this podcast episode, Charles Sims, Head of Technology for the Los Angeles Clippers, discusses his role in enhancing fan experience through innovative technology. He shares insights about working with Steve Ballmer, the balance of technology in the game, and the importance of continuous fan engagement beyond traditional game days. The post The role of technology in the fan experience with Charl...

In a recent podcast, Autodesk CIO Prakash Kota discussed the company's shift from software shipping to subscription-based services. He emphasized the importance of the CIO role in digital transformation, focusing on customer engagement and collaboration with peers. Cloud and AI are pivotal in enhancing value, productivity, and employee experiences. The post Starting with the customer and working b...

In this podcast episode, Sangy Vatsa, EVP and CIO of Comerica Bank, discusses the bank's digital transformation journey, highlighting the Tech Vision 2020 initiative. Vatsa outlines the collaborative "two-in-a-box" model, rapid cloud adoption of 100 applications in nine months, and future plans for Digital 2025 amidst evolving customer needs and regulatory requirements. The post Leading Digital Tr...

In this podcast episode, Aaron Miri, CIO of Dell Medical School and UT Health Austin, discusses the complexities of the healthcare ecosystem and the need for innovation. He highlights the challenges of data silos and the importance of creating a learning health system that prioritizes patient outcomes. Miri emphasizes collaboration, policy engagement, and leveraging technology to enhance healthcar...

In this podcast episode, Colleen Berube, CIO of Zendesk, discusses the evolving role of the CIO in enhancing customer engagement. She emphasizes the importance of a holistic understanding of customer experience and the need for CIOs to lead organizational changes. Berube shares insights on leveraging data and maintaining humility in leadership. The post The unique value a CIO brings to customer en...

In this episode, Mitch Davis, CIO of Dartmouth College, discusses transforming IT chaos into order and fostering a change-positive culture among clients. He emphasizes the importance of delivering great experiences, enhancing diversity within IT, and positioning the role of CIO as a strategic leader rather than just a service provider. The post The cost of awesome – Turning CHAOS into Order...

In this podcast episode, Les Ottolenghi, EVP and CIO of Caesars Entertainment, discusses the crucial role of CIOs in strategy, execution, and value creation. He shares insights on modernizing legacy systems to enhance customer engagement, emphasizing the importance of data privacy and understanding customer behavior through technology, ultimately driving business success. The post The customer and...

In a recent podcast episode, Chief Information Officer Wendy Pfeiffer discusses the evolving role of CIOs and the necessity for IT to adapt to the preferences of a workforce predominantly made up of millennials and Gen Z. She emphasizes the importance of software as an integral part of modern business while urging IT leaders to embrace diversity and revolutionary changes in technology practices. T...

In this podcast episode, Mark Tonnesen, CIO at Freedom Financial Network, discusses emerging technologies and their impact on business operations. He emphasizes a balanced leadership approach, leveraging diverse experiences to drive innovation. Tonnesen highlights the importance of personalized customer experiences, automation, and enhancing employee engagement to create significant business value...

In a recent podcast, Ben Haines, CIO of Verizon Media, discusses the evolving role of the CIO, emphasizing a shift from a purely technical focus to a strategic business perspective. He advocates for engaging with the helpdesk to understand business needs and highlights the importance of embracing failure as a learning opportunity. The post A candid conversation about the CIO role with Ben Haines a...