The Casino Business Podcast

There are over 1,000 active casinos in the United States and just about every one of those has a different market. Knowing, examining, and studying these specific markets can lead to newfound data that can make a massive impact on the financial success of the property. URComped CEO, Craig Shacklett, dives deep into casino marketing analytics with Principle of Strategic Casino Marketing Solutions,...

The value of customer service and personal touch goes a long way in increasing local casino business and traffic on the floor. Odawa Casino Resort in Macanaw, Michigan has truly succeeded at doing this by creating new processes, incentives, and a welcoming atmosphere. URComped CEO, Craig Shacklett, interviews the Manager of Odawa Casino Resort, Jason Smith to get insight on Odawa's player developm...

Mr. AC Casino and Seven Stars Insider, Darryl McEwen, hosts "Off The Press," a casino talk show in New Jersey, and interviews URComped CEO, Craig Shacklett, to learn how URComped got started and the new product launch of TRIO CRM.

URComped CEO, Craig Shacklett, interviews Dean Barnett, Galaxy Gaming's VP of Sales, to learn about how he got into the gaming industry, Casino Innovation for table games, the history of the shuffle master, what galaxy gaming is, how new games are created, and more! Learn More: https://compedtravel.com/what-is-galaxy-gaming-interview-with-dean-barnett-vp-of-sales-at-galaxy-gaming/

After our prior interview with Brian Christopher, where we discussed how his channel got started and how it's grown over the last 5 years, we were left with more questions and wanted answers. URComped CEO, Craig Shacklett, linked up with the BCSLots star at the beautiful Choctaw Casino and Resort- Durant to dive deep into his travels, further growth, and events such as meet and greets and group sl...

URComped CEO, Craig Shacklett, interviews Julia Carcamo, President and Cheif Brand Strategist of J. Carcamo and Associates, to discuss her background with Wynn and how she has advanced to helping many other casino brands be successful. They dive deep into casino branding, casino marketing bootcamp, what makes casino marketing different from other industries, differentiation within branding and cor...

Trio CRM represents a radical shift in Casino Marketing technology as the first unified multi-channel communication platform specifically designed for the unique needs of casino hosts, player development executives and casino marketers. Craig Shacklett, URComped CEO, talks with Viejas Casino and Resort's VP of Player Development, Kacie Martin, to learn about her first-hand experience with TRIO CRM...

URComped CEO, Craig Shacklett, interviews Ben Koff, VP of Marketing at the Scarlet Pearl Casino. This Gulf Coast property, which was recently built, has gone the extra mile in order to put their guest's needs at the forefront. Koff and Shacklett discuss the Scarlet Pearl's highlights, amenities, design, and more during this interesting interview

URComped CEO, Craig Shacklett, interviews Vault Aviation's CEO and President, Paul Taskalos and Wes Hull to learn more about the private jet and experience! Wes and Paul dive deep into the Vault Aviation business model and how the process works, their service, loyalty program, and more!

URComped CEO, Craig Shacklett, interviews Money$uit's President, Brent Weiss, to learn about what Money$uit does, how table games turn from an idea to a physical game on the casino floor, the best ways to market table games, and what new table games players should keep their eyes out for.

URComped CEO, Craig Shacklett, interviews the owner of Emerald Island Casino and the BRAND NEW Rainbow Club Casino in Henderson, NV, Tim Brooks, to learn more about his success as a Casino owner, his recent casino acquisition, and what makes his casinos special.

URComped CEO, Craig Shacklett, talks with Hard Rock Cincinnati's VP of Table Games, Bennie Mancino, to dive deeper into his history in the industry, what changes are being implemented to table games to amplify the consumer experience, new technologies, as well as tips for table game players to improve there comps.

URComped CEO, Craig Shacklett, interviews Innovation Capital's founding partner, president and managing director, Matt Sodl to dive deeper into the process of buying and selling casinos, how innovation capital got started, how has COVID-19 affected these M&A deals, and more!

URComped CEO, Craig Shacklett, talks to Dice Influencer and Craps Coach, Steve "Heavy" Haltom to learn more about how Craps has changed due to COVID-19. Not only do they discuss the sanitation, new dealer, and dice changing processes but also dive deeper into developing new playing strategies and more!

Darryl McEwen, AKA the Seven Stars Insider and Mr. AC Casino, sits with URComped CEO to discuss the reopening of Atlantic City, changes within the casinos due to COVID-19, Caesars and Eldorado Merger, as well as Caesars Rewards tier benefits and food credit promotion.

URComped CEO, Craig Shacklett, sits with, youtube's #1 slot channel star, Brian Christopher to learn more about how the channel came about, what goes on behind the scenes, and the future of BC slots.

URComped CEO, Craig Shacklett, sits with SCCG Management's founder and owner, Stephen Crystal, to discuss his growing history of involvement in the casino industry, current gaming technology investments, and Betfred Sports betting!

URComped CEO, Craig Shacklett, interviews Casino CashTrac's Cheif Revenue Officer, Wanor Franca, to learn more about what happened to cash when the casinos shut down, what were the early effects of reopening the casino, how Casino CashTrac software forecasts where money needs to go, and what casinos are going to handle less employees.

URComped CEO, Craig Shacklett, interviews Derek Stevens to here about his Free Flight Promotion, learn his history in gaining ownership of Golden Gate and The D, as well as updates on his brand new Downtown Las Vegas Project, Circa Resort and Casino!

URComped CEO, Craig Shacklett, interviews Hard Rock Lake Tahoe's Executive Director of Casino Marketing, Eric Barbaro, to discuss the reopening of Hard Rock Casino Lake Tahoe, what changes they're implementing due to the pandemic, and what makes Hard Rock Lake Tahoe special.

URComped CEO, Craig Shacklett interviews Viejas Casino and Resort's VP of Player Development, Kacie Martin. Topics discussed include what precautionary measures are Viejas implementing for COVID-19, what casino games are at Viejas Casino and Resort, and what is it about Viejas that appeals to players.

URComped CEO, Craig Shacklett, and Casino Host Trainer, Nick Ippolito dive deeper into what it takes to be a successful Casino Host. Player development, incremental revenue strategies, and qualities that Casino Executives should look for in their Casino Hosts are just a few of the topics discussed with "The Host Whisperer."

Throughout the COVID-19 period, industries across the board have decreased their employment. URComped CEO, Craig Shacklett, interviews Bristol Associates President, Ben Farber, to learn more about how Bristol Associates assists with Casino Employment. Effects from COVID-19 on employment, what casinos are doing with employment in order to follow the market trends, and what casinos should do for a s...

Goldfire Studio's newest game, Casino RPG,  is not your average online casino game. It's a NEW virtual casino experience. Not only can users play their favorite casino games, but can also interact with other players! URComped CEO, interviews Goldfire Studios CEO and founder, James Simpson to learn all about this NEW virtual casino experience.

Craig Shacklett, URComped CEO, interviews MSC's Casino and Business Development Manager , Neil Gumbs, to learn more about MSC's casino program. How do comps and certificates work, waived fees, status match, and incentives to rebook are a few of the topics discussed within this interview