The Casino Business Podcast

In this recent interview, Nick Ippolito, Player Development Mentor AKA "The Host Whisperer," discusses with Trio360 and URComped CEO, Craig Shacklett, how he transforms the culture of player development ("PD") in casinos by analyzing the current structure, finding areas of value to grow, and determining activities to cut off. Topics Discussed: – Nick Ippolitos' 60-90 day training – Other departmen...

In this recent interview, Nick Ippolito, explains to Trio360 and URComped CEO, Craig Shacklett, the importance of customer service in the casino space and how it differs from player development. They analyze how casino customer service directly affects players, why it's important for other departments to understand player development, how casino players differ from retail customers, and so much mo...

From NOW through the End of November 30, 2023, URComped is doing a donation match! If you would like to donate and learn more, please go here: www.mercyships.org/urcomped URComped is thrilled to be a partner of Mercy Ships by making a donation for EVERY trip booked. The relationship with Mercy Ships and URComped began in June 2019 and we look forward to seeing it grow more in the years to come. Wi...

Nick Ippolito AKA "The Host Whisperer" recently posted, "Breaking Newes! Hosts do not need to be coded to all your top-tier players". In this new interview, Trio360 and URComped CEO, Craig Shacklett, asks the Casino Host Trainer and Player Development Mentor to elaborate on his post in their discussion as well as go over a potential new structure. Topics Discussed:  -Coding Top-Tier Players -Probl...

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" about the difference between Vegas and regional markets and how regional casinos can stand out in their markets. Topics Discussed: How is Vegas like a puppet show Challenges regional casinos face Dealing with a saturated market How to st...

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to dive into the comping structure within Player Development and analyze the pros and cons of using Player Loss, Theo, and Worth measurements.   Topics Discussed:  - Bringing Player Development to other departments - Trigger Words - Valu...

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to discuss Executive Host team structures, accountability and setting goals, and where to look to drive incremental revenue. Topics Discussed: - How different host structures are set up - Team Approach vs. Sales Approach Host Teams - Wha...

In this interview, Trio360 and URComped CEO, Craig Shacklett, talks with Casino Host Trainer and Player Development Mentor, Nick Ippolito AKA "The Host Whisperer" to drill into different expectations and challenges that host teams face, where improvements can be made to increase performance, and questioning past systems to break the mold. (Podcast version coming soon) Topics Discussed: What should...

URComped CEO, Craig Shacklett, interviews Principals of Blake Capital Group, Ian Djuric and Henry Post to learn more about multi-family investments! Ian and Henry dive deep into their business model, trends in the market, real estate opportunities, and more!  https://urcomped.com/blog/details/3118882/muliti-family-investments-high-roller-life/

Ready for plenty of casino action, ocean views, and boardwalk fun? Bally's Atlantic City is a hot destination that is ready to welcome URComped players through its doors. In this interview with Erica Fiocco, Bally's ACs' Player Development Executive, and URComped CEO, Craig Shacklett, they discuss Bally's luxurious renovations, amenities, dining & entertainment options, loyalty program, and more!

The demand to cruise is increasing as well as the competition, so Celebrity Cruise Line and its Blue Chip Club Casino program are stepping up their game. In this interview, URComped CEO, Craig Shacklett, discusses new updates and questions that players have asked regarding Celebrity Cruise Line's Casino and more with Celebrity Cruise Line's Manager of Junket and Casino Development, Leah Gregori. T...

In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, catch up to discuss the importance and impact of philanthropy and giving back. Topics discussed include: How do you decide what to give to When and where is the best time to give back Trio360 and Volante Software charitable partners Upcoming tradeshows TRIO360 new offer page feature Learn mor...

In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, catch up to discuss new modules, reflect on NIGA 2022, and dive into trends in the gaming industry. Topics discussed include: - New Modules - NIGA 2022 - Cashless and data security movement - Crypto's relationship with the gaming industry - Barriers to adoption with new customers  Learn more:...

Craig Shacklett, CEO of URComped and Trio360, interviews Ray Kondler, Founding and Managing Partner of Kondler and Associates, to learn how casino players can minimize their tax liability from casino winnings, track and report win/loss, the differences in filing as a professional versus amateur, and other interesting topics! Topics Discussed Include: - What can trigger an audit - Discrepancies bet...

For most civilians, the casino industry seems like a big mystery on how it all works. Maybe because there are so many niches within the industry, from how the slot machines work to how immense security is? MaxBet Media has decided to showcase what's behind the curtain by taking players and operators alike behind the scenes with their new network for gamblers, MaxBet TV. This ultimate platform not...

So many new trends have come out of learning, persevering, and growing through the unprecedented times of the Covid Pandemic. Some companies are having to adapt and change to those trends, while others are looking at ways to leverage them to develop their own success. In this interview, Craig Shacklett, CEO of TRIO360 and URComped, and Juan Romero, CEO of Volante Software, look at current trends i...

Casino taxes are way more complex than just declaring your W2-Gs, especially for serious players. There are various tax advantages by filing a specific way, reporting and tracking methods that can benefit long term, and so much more. Craig Shacklett, CEO of URComped and Trio360, interviews Ray Kondler, Founding and Managing Partner of Kondler and Associates, to learn how casino players can minimiz...

Every company has its origin story. When an idea for a business attempts to become an actual company, the actions are not as simple as some may believe. Entrepreneurs have extreme ups and downs when starting a company from scratch. In this interview, Craig Shacklett, CEO of TRIO360 and URComped, asks Juan Romero, CEO of Volante Software, about his emergence as a business owner, what his journey wa...

Tribal Gaming has exploded over the last two decades ever since the Indian Gaming Act was passed. However, launching a tribal casino from scratch was no easy task, especially in the early days. Michael Day, the Executive Officer of TribalHub, was on the ground floor as tribal gaming took off. In this interview, Michael talks about the early stages of developing and expanding Native American Casino...

Every company has its genesis story. New business ideas face many hurdles when transitioning to an actual company. Entrepreneurs have extreme ups and downs as well when starting a company from scratch. In this interview, Juan Romero, CEO of Volante Software, asks Craig Shacklett, CEO of TRIO360 and URComped, about his journey as an entrepreneur, what his path was like that ended in the creation of...

One issue that startups tend to face is competing with larger, well-known companies. Most startups have not built a reputation or large enough client-base to make them seem like a competitor to prospects. In this discussion with Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, they dissect ways to overcome their larger competitors, marketing angles, and contr...

Traditional casino credit systems have come with multiple issues for casino operators. Applying and getting approved for a credit line can sometimes take anywhere from a couple days to even weeks. Casinos have been dependent on other businesses to verify and give them the information they need to make a decision of deciding if a player is creditworthy. A new and cashless casino credit system is ta...

Huge events and tradeshows can be a big stepping stone for startups. But after such a high level of vast communication and networking, how do you keep that momentum of the sales funnel going with those new relationships made? In this discussion with Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, they dissect ways to utilize the driving power of an event, G2...

Every company has a culture whether they purposely work to create it or not. During the pandemic, more and more companies began to work from home or in remote locations, which can alter this culture. Juan Romero, CEO of Volante Software, and Craig Shacklett, CEO of TRIO360 and URComped, discuss Company culture, pros and cons of working from home, and more! Topics Discussed Include: Company Culture...

More and more casino players are falling in love with Celebrity Cruise Line. Let's take a look at Celebrity's Blue Chip Club. This casino rewards program allows players to receive additional benefits for their loyalty on top of the comp offers they already are receiving through URComped. Craig Shacklett, URComped CEO, interviews Patrick Jacjquot, head of Celebrity Blue Chip Club, to learn more! To...