The Cash-Based Practice Podcast

When it comes to marketing a cash-based practice, there's simply nothing that can replace offline marketing strategies—that is, good old-fashioned, face-to-face relationship building. When done well, these approaches can help you efficiently connect with lots of prospective patients who will value what you have to offer and get them on your schedule. In this podcast, I explain how to make the most...

Offering discounted multi-treatment packages can be a great way to help fill your clinic's schedule, and minimize drop-offs to maximize the raving fans you create for your practice. However, the higher price tag can scare off those who aren't totally sold on the value of your services if you don't frame the "ask" in a way that builds trust, addresses objections, and is timed perfectly. In this epi...

Ever think a cash-based practice won't work in a rural area without "a lot of money"? Well, I'm especially proud to share this interview with cash practice owner Tammi Stewart, one of my Mastermind group members… Why? Because she started her practice right after her second child was born, in 2 niches that were completely new to her, and did it all in a small town where she just moved and had no es...

In order to be able to attract your ideal customer, you need to define exactly who that is. This may sound self-evident, but so few businesses actually do it, it's something I have to repeat quite often. Creating an ideal patient "avatar" should be one of the foundations of an effective marketing plan for any practice Further, in business, you'll constantly need to make decisions that can have hug...

This week's podcast features my conversation with Jorge Massano, one of my Mastermind group members. Jorge has been knocking it out of the park with social media marketing for his cash-based practice in Portugal, with individual Instagram posts sometimes resulting in as many as 5 new patients! Just a few months before the pandemic, Jorge went full time in his cash-based practice and one year later...

Need help creating a compelling landing page or blog post? Maybe you'd like ongoing help from a virtual assistant, graphic designer, or website expert—but don't know where to look. If the hassles of finding competent contracting help have led you to put off the search, it might be time for you to give Upwork and Fiverr a look. In this week's episode, I explain my favorite strategies for hiring con...

Do you secretly dread having to sell your services to prospective patients? If so, you're not alone. This is one of the most-common complaints I hear from other cash-practice owners, which is a problem because it's a necessary part of running any successful business. Fortunately, it's possible to develop a comfort level with selling that will not only make those conversations less awkward, it will...

I'm so excited to share this inspiring interview with Greg Judice, one of my Mastermind group members. Since joining the group last year, he has created a vibrant network of referral partners, and his practice had its best year ever—despite the pandemic! During PT school, Greg became disillusioned by the harsh economic realities that overshadowed his dream of starting a private practice. So after...

Word-of-mouth referrals can be one of the easiest, lowest-cost ways to attract new patients to a cash-based practice. While this form of marketing can often be considered quite passive, there are a number of fairly easy things you can do that will improve your results. By employing these tactics, you'll enhance your online credibility, powerfully connect with your target customer, and dramatically...

After finishing PT school, Chris Johnson spent a decade working as a therapist for a New York hospital in their cutting-edge sports medicine program. During that time, he also made house calls on the side and discovered he could earn as much or more money as he did at his "regular" job—but with about 10% as much work. He eventually felt he could only reach his full potential as a therapist by goin...

I'm often asked what is the key to success as an entrepreneur. Based on what I've observed in my own businesses as well as the many other practice owners I've coached in my Mastermind group, the main factor governing your results is always the perspective you apply as you begin. By mastering the right mindset, you can create a fulfilling opportunity to serve your patients instead of turning yourse...

Are you struggling to turn initial phone calls into cash-paying customers? Do you cringe when a prospective patient asks if you take their insurance? Then you won't want to miss this week's podcast episode, where I share tried-and-true techniques for improving the initial phone call conversion rate for your cash-based practice. You'll hear relevant marketing tips and actionable strategies for mana...

This week's podcast guest is an integrative pain care specialist who had a 15-location private practice that was primarily cash-based... In New York City! The real estate costs of something like that alone make my eyes glaze over, but the fact that he and his business partners did it with very little insurance involvement takes it to a whole other level. Joe Tatta began his career as a traditional...

In this episode, I explain how you can find opportunities for your practice throughout the patient lifecycle. This topic is critical because helping your existing patients fully heal their injuries and reach their goals is one of the easiest ways to improve your practice revenues.  You'll hear specific tips for how to find and plug profit leaks that are costing your business money, including strat...

Welcome to 2021! This past year exposed a lot of the vulnerabilities in our businesses, but fortunately, many practices were able to mitigate the potential threats and weaknesses they faced. And some not only survived—they thrived! For my own cash-based practice in Austin , when it became apparent that gaining new customers would be far more difficult than usual, I focused more on optimizing the P...

Jessica Campos is a brand-building consultant who has cracked the code on leveraging online communities to advertise your business. Her proven strategies for building a network of potential customers who trust you and your brand can lead directly to increased revenue for your practice.  In this podcast, you'll hear techniques for creating vibrant communities and how that can increase the impact of...

In this episode, I explain the various key performance indicators (KPIs) that I suggest a cash-based practice owner should be focusing on. I'll cover exactly which metrics are important to understand for each area of business as well as for practices at different developmental stages. You'll also hear how to put all that data to use to improve your decision making. This "highlight" is taken from Q...

After Jaimie Perkunas graduated from PT school, she took a job in an outpatient clinic. She gradually began adding some yoga elements into that traditional setting, and found it both effective for patients and interesting for her personally. Eventually, with lots of encouragement from her husband, she decided to open a side-hustle, home-based practice that officially combined yoga and physical the...

In this episode, I delve into a topic that I think is absolutely critical to any successful cash-based practice, and that is your mindset. After working with hundreds of practice owners through the years, I have yet to find any who are able to create the practice of their dreams without the proper mindset. It's a super fast listen that can help anyone who's interested in running a practice to iden...

After medical school, Dr. Michael Kim worked for years in various conventional healthcare settings that made him worry about the growing negative influence insurance was having on patient care. As he became more disillusioned over time, he began looking for alternatives, which led him to the idea of direct primary care. After much investigation, he concluded the DPC practice model was a far more-s...

In this episode, I coach Jim Heafner on how to best manage the growth of his young cash-based practice as he approaches the moment when he'll need to add his first PT. We discuss some of the fundamentals of hiring, including how to find great candidates and how you can structure a position to best meet the needs of your practice. You'll also hear some specific techniques for making the whole proce...

In this episode, I discuss strategies to inexpensively market your cash-based practice using an emailed newsletter. You'll hear how to decide what sort of messages your target audience will want to read, how to structure the content and produce it easily, and how to make sure your messages actually get received and read. This "highlight" is taken from Q&A calls with my Mastermind Gold group —a hig...

I am so freakin excited about this episode and this guest … I have been on this guy's email list for over 2 years now, and he emails me every day! Yes, you read that correctly … not only have I not unsubscribed, but I genuinely look forward to his daily email. And over time, I've spent a pretty penny on his courses so that I can become a better marketer myself. Since he was a child, Dave Dee wante...

In this podcast , I share some strategies for cultivating your network of referring physicians. I explain how to navigate the initial conversation, including discussing your billing arrangements, how to establish rapport, and things you can do to increase the chances that any referrals you receive will convert. You'll also hear some clever followup techniques that create ongoing touchpoints that w...

This highlights episode features a conversation I had with Gene Shirokobrod of UpDoc Media about how to position your practice for growth from the very start. We talk about the mindset, planning, and specific strategies that lay the groundwork that enables you to scale up your practice so it includes multiple clinicians and/or multiple locations. We discuss how to plan, hire, and manage with that...