The Business of Success

#DEI #InclusiveLeadership #SouthAsianSuccess In this episode of South Asian Success, we sit down with Cindu a 22-year inclusion, belonging, and workplace communication expert, tenured professor, and founder of Shakti Consulting to talk about how bias is silently costing companies millions, and why DEI isn't a "dirty word" but a business imperative. From growing up as the only family of color in he...

In this powerful episode of The Business of Success, Evgenia (Jenny) – Founder of ZCOMMS – shares groundbreaking research on the future of work. Discover why 71% of Gen Z now prioritize flexible schedules over higher pay, how remote work is reshaping careers, and why flexibility has become the new baseline for the workforce. From women leaving corporate jobs to multi-generational team management,...

A Bad Hire Costs 30% of A Salary | How to Recruit RIGHT | Swati Garg In this powerful episode of The Business of Success, Parul Bhandari sits down with Swati Garg Award winning Talent Leader, Executive Recruiter & Co-author of "The Customer Success Talent Playbook. Learn why most companies make costly hiring mistakes and how to build high performing teams with intention and alignment. Guest Bi...

In Episode 10 of The Business of Success, Parul Bhandari sits down with Naazli Sado, Naazli Sado is the Vice President New Business: COO, HR, Communication, IT at Procter and Gamble . Naazli shares her remarkable leadership journey from HR and global roles to leading innovation at one of the world’s most iconic companies. She opens up about following passion projects, creating high-impact learning...

Culture doesn’t happen by accident, it must be treated as a full-time priority. In Episode 9 of The Business of Success, Parul Bhandari sits down with Molly Whybrow, Senior Director of Talent & Culture at VelocityEHS, to explore what it really takes to build and maintain a thriving workplace culture. Molly shares practical insights from scaling culture in a fast growing tech company from movin...

In this episode of The Business of Success , we sit down with Alan Gonsenhauser, a 7x Chief Marketing Officer and expert in customer growth strategy, to uncover why most companies are focused on the wrong thing chasing sales instead of building sustainable revenue. If your business is struggling with churn, poor customer retention, or inconsistent growth, this conversation will completely change h...

The Caregiving Conundrum most companies and families ignore until it’s too late. Dr. Pooja Patel, double board-certified occupational therapist and gerontologist, exposes the hidden crisis of elder care and how working professionals (especially women) are left unprepared. In this powerful episode of Business of Success with Parul Bhandari, Dr. Pooja Patel (founder of Aging Together) reveals: Why w...

The perfect recap, TLDR episode to help you get caught up! This episode celebrates the milestone of launching five episodes of the Business of Success, reviews the episodes we have had and learnings, and provides a preview of the episodes covered. Takeaways: It delves into empowering women in the workplace, Designing for employee and customer experiences, Addressing burnout and workforce productiv...

In this conversation with Andrea Bumstead of CS Impact, Parul delves into the world of #customersuccess leadership, emphasizing value-driven conversations, and Andrea's unique take on how to maximize them - through the 15-Minute QBR tool. This tool has changed how teams can drive value for their customers, and actually connect on what matters. They further discuss impact of #AI on #value propositi...

What if your next Individual Contributor (IC) was a former leader? Think of the richness that could bring to your team and your customers? In this episode, Parul talks to Mike Lemon about the challenged, hiring process for experienced hires, preparing for interviews, and overcoming objections. Additionally, it discusses the adaptation of experienced hires in the workplace, value realization, strat...

In this conversation with speaker and leadership coach, Princess Castleberry, Parul dives into her career, her new book The Truth is in the TriggerTM, and how leaders can drive growth through reducing their own burnout. The conversation also delves into self-awareness and empowerment for all levels of employees, as well as an important trigger mapping exercise (on Princess's website). Takeaways Em...

In this episode, Parul explores the impact of investing in employee and customer success on sustainable business growth. It emphasizes the importance of employee and customer experience, retention, and the revenue bow tie concept - how growth is not just measured till the point of sale. Parul highlights the significance of advocacy and the success flywheel in building a sustainable business. Takea...

Kicking off the inaugural conversation for The Business of Success with Priya Bathija, CEO of Nyoo Health, who is focused on making the world a better place for women at work. This conversation explores the challenges faced by women in the workplace, including career specialization, workplace dynamics, and the impact of menopause. It also discusses the need for women-friendly workplaces, supportiv...

Introducing The Business of Success, a podcast for people who are building better brands and businesses from the inside out. Your host is Parul Bhandari, an award-winning author and Customer Success leader who is passionate about helping drive better business and success through talent, customers, community and culture. Subscribe and follow along. The Business of Success is sponsored by CustomerXS...