The Business of Government Hour

What is the performance paradox? What is the difference between learning while doing and learning by doing? How can overcoming the performance paradox make government executives more effective? Join host Michael Keegan as he explores these questions and more with Eduardo Briceno, author of the new book THE PERFORMANCE PARADOX: Turning the Power of Mindset into Action on a Special Edition of The Bu...

What is the National Flood Insurance Program? How does it work? What is being done to modernize and transform the program and how it operates? How is innovation and technology helping? Join host Michael Keegan as he explores these questions and more with Jeff Jackson, Deputy Assistant Administrator, Federal Insurance Directorate at FEMA. See Privacy Policy at https://art19.com/privacy and Californ...

How do we balance the age-old battles between expertise and accountability in government? What is the role of experts in governance? Why have the challenges of bureaucratic capacity and control become far greater in the twenty-first century? Join host Michael Keegan as he explores these questions and more with Professor Don Kettl, author of EXPERTS IN GOVERNMENT: The Deep State from Caligula to Tr...

What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS. ...

Has our discomfort with uncertainty given rise to forecasting industries that profit off our “prediction addiction.”? Why election predictions, polls, and surveys won't tell us who will win? To what extent are predictions really just hypothesis that need to be challenged? Join host Michael Keegan as he explores these questions and more with Margaret Heffernan author of Uncharted: How to Navigate t...

What is the mission of the National Geospatial Intelligence Agency’s CIO-T directorate? How is NGA maximizing the use of technology to meet its mission? What are the technology priorities for NGA? Join host Michael Keegan as he explores these questions and more with Chris Johnson, Acting Chief Technology Officer at the National Geospatial Intelligence Agency. See Privacy Policy at https://art19.co...

How can the U.S. federal government rebuild its digital capabilities and truly transform how government does business? What is the difference between learning while doing and learning by doing? How can government agencies become more adaptive and thrive on disruption. Join host Michael Keegan as he explores these questions and more with thought leaders interviewed this year on The Business of Gove...

How are supplies and innovation delivered effectively to the warfighters? What are the best ways to deliver products and services to federal agencies? How are federal agency’s Putting People First? Join host Michael Keegan as he explores these questions and more with a host of government leaders interviewed this year on The Business of Government Hour.  See Privacy Policy at https://art19.com/priv...

How does technology form the connective tissue that ties the Office of Secretary of Defense missions together? How is the IM&T directorate maximizing the use of technology to support OSD? What does the future hold for OSD’s IT Enterprise? Join host Michael Keegan as he explores these questions and more with Danielle Metz, Director, Information Management & Technology Director and CIO, Offi...

How can we find value in the unexpected? What can we do to be more resilient? How can we leverage innovation to improve government performance? Join Michael Keegan on a Special Edition of The Business of Government Hour as he explores these questions and more marking the 25th anniversary of the IBM Center for The Business of Government.  See Privacy Policy at https://art19.com/privacy and Californ...

What is the Securities and Exchange Commission’s IT strategy? How is the SEC modernizing its technology infrastructure? What is it doing to expand its data analytics capabilities to better meet its mission? Join Michael Keegan as he explores these questions and more with David Bottom, Chief Information Officer at the Security and Exchange Commission (SEC) on The Business of Government Hour.  See P...

How can U.S. federal government agencies strengthen their payment integrity efforts? What can the U.S. Department of the Treasury’s Office of Accounting Policy and Financial Transparency do to help with these efforts? How can we pivot from compliance to prevention-focused strategies that promote the use of data and analytics and collaboration across government and other stakeholders in advancing p...

What is adaptive government? How can it help government agencies bounce back from continuous disruption? How can government executives embed adaptability into their agency’s operations? Join host Michael Keegan as he explores these questions and more with Nick Evans author of the IBM Center report, A Guide to Adaptive Government: Preparing for Disruption on The Business of Government Hour. See Pri...

What role does FEMA’s mission support office play in the agency? How does it help the agency improve its performance? How does FEMA plan for the next disaster? Join host Michael Keegan as he explores these questions and more with Eric Leckey, Associate Administrator for Mission Support at FEMA. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/priva...

How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? What is the difference between managing tasks versus leading for results? Join host Michael Keegan as he explores these questions and more with Scott Edinger.      See Privacy Policy at https://art19.com...

What is the Australia-United Kingdom-United States (AU-KUS) Partnership? How can AUKUS stakeholders leverage technology and innovation to enhance security across the Indo-Pacific region? How can this partnership most effectively engage and partner with industry? Join host Michael Keegan as he explores the vision and purpose of the AUKUS partnership with experts from Australia, the UK, and the US o...

What is Enterprise Risk Management? What are some of the key risks facing government today? How has the managing and responding to risk evolved in U.S. federal agencies? Join host Michael Keegan as he explores these questions and more on a Special Edition of The Business of Government Hour – Leaders Speak on Managing Risk in Government. See Privacy Policy at https://art19.com/privacy and Californi...

What is a Human-Centered Team? What are the Keys to Building a Human-Centered Team? How can we make local government operations human-centered? Join host Michael Keegan as he explores these questions and more with Glenn Akramoff, author of The Human-Centered Team. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info .

What is operational technology and how does it differ from information technology? How is the U.S. Air Force pursuing a control systems cyber resiliency program? What can be done to elevate the importance of OT cybersecurity and encourage it to become more effectively resourced? Join host Michael Keegan as he explores these questions and more with Daryl Haegley, Technical Director, Control Systems...

What is the performance paradox? What is the difference between learning while doing and learning by doing? How can overcoming the performance paradox make government executives more effective? Join host Michael Keegan as he explores these questions and more with Eduardo Briceno, author of the new book THE PERFORMANCE PARADOX: Turning the Power of Mindset into Action on a Special Edition of The Bu...

How can government deliver more effectively? What can government executives do to improve agency effectiveness and efficiency? How can government executives develop a blueprint for improving agency performance? Join Michael Keegan as he explores these questions and more with Richard Spires former government executive and author of the new book Government Can Deliver: A Practitioner’s Guide to Impr...

What is the IT strategy for the U.S. Department of State? How is the US Dept of State modernizing its IT systems and infrastructure? What are the benefits and risks of generative AI in support of US diplomacy? Join host Michael Keegan as he explores these questions and more with Dr. Kelly Fletcher, Chief Information Officer (CIO) at the U.S. Department of State. See Privacy Policy at https://art19...

What is agile government? How can employing agile principles improve how government does business? What are the key tools and enablers to realizing the promise of agile government in action? Join host Michael Keegan as he explores these questions and more with Ed DeSeve, Coordinator of the Agile Government Center at the National Academy of Public Administration (NAPA and author of a host of report...

What emerging technology is transforming how government agencies operate? How are federal agencies pursuing IT modernization? What are some of key challenges facing the chief information officers of federal agencies? Join host Michael Keegan for a Special Edition of The Business of Government Hour – Leaders Speak on Federal IT -- sharing insights from key senior federal IT leaders on the IT journe...

What is the customer experience discipline? What is the U.S. Air Force’s user experience strategy and how do it measure and manage it? What are some of the most significant challenges faced improving customer experience within the Air Force? Join host Michael Keegan as he explores these questions and more with Colt Whittall, Chief Experience Officer (CXO) within the U.S. Department of the Air Forc...