The Business of a Clinic (BOAC)

In Episode 45 of The Business of a Clinic , Jared Aron, founder of Coherent, explores why the business side of healthcare is still so operationally fragile. Jared begins with a story from his own clinic: four separate systems, none of them speaking to each other, and a senior team member spending days every month tying everything together in Excel. From there, he explains why this is not a small-c...

Healthcare is in the middle of an AI gold rush. AI receptionists, AI doctors, AI agents, automated workflows — everyone is racing to move faster, automate more, and do more with data. But healthcare is different. Patient data is not just behavioural data. It is medical history, vulnerability, access to care, and trust. That makes security, governance, and accountability far more important than man...

In this episode of The Business of a Clinic , Jared speaks with Cameron Tudor, physiotherapist and founder of West London Physio, about what really happens when a clinician becomes a clinic owner. Cameron’s journey spans private practice in Australia, locum work in the NHS, building a clinic from one patient and one phone call, scaling to four clinics and around 50 staff, and later returning to a...

Jared Aron speaks with Dale J. Atkinson, founder of Clear Signal Partners, patient advocate, entrepreneur, and writer of The Life Organic. Dale shares his personal experience of receiving a terminal cancer diagnosis, navigating the healthcare system, building a care team around him, and learning how much communication, coordination, trust, and self-advocacy matter when the patient journey becomes...

In this episode of The Business of a Clinic , Jared Aron speaks with Tim Wright , CEO and founder of Zoes , about the future of health tech, clinic tech, AI, and private healthcare. Tim has worked across the healthcare ecosystem as a physiotherapist, in elite sport, as a clinic founder, through acquisition, and now as an advisor and commercial partner to health tech, digital health, med tech, and...

This video is about Event multicam projectWhat really drives the value of a clinic, what quietly erodes it, and what it takes to sell well? We brought together clinic founders, operators and the buyers and financiers who assess clinics for a living, for an honest evening on building a practice worth buying. Recorded live at The King's Fund, Cavendish Square, London. Panellists:  Simon Devane,...

In this episode of The Business of a Clinic , Jared Aron speaks with Dr. Geoff Gamble, chiropractor and co-founder of Niagara Health Rehab Center, a large multidisciplinary rehab clinic in Canada. Geoff shares the honest story of how NHRC grew from four practitioners and 4,000 square feet into a much larger clinic team — but not in a straight line. After several years of organic growth, the clinic...

  In this episode of The Business of a Clinic , Jared speaks with Rachna Murthy and Jonathan, two consultant ophthalmologists and oculoplastic surgeons building a highly personal private clinic across London, Jersey, and soon Bermuda and the Cayman Islands.  Rachna and Jonathan share how they moved from NHS backgrounds into private practice, and why building a successful clinic is not only about c...

In this episode of The Business of a Clinic , Jared speaks with Cyrus, an investor focused on traditional services, AI-enabled businesses, and small business growth. Cyrus brings a different perspective to the podcast: not as a clinic operator, but as someone thinking deeply about how traditional businesses are bought, scaled, modernized, and supported. The conversation explores the “real economy”...

Joshua Catlett bought his first private healthcare practice at around 22 years old. He started at the front desk, answering phones, making tea, fixing the website, managing the diary and learning how a clinic actually works from the inside. That first practice eventually became the foundation for BodySet, a 36-site healthcare group that went on to take private equity investment. Today, Joshua is t...

In this episode of The Business of a Clinic, Jared speaks with Oli, Director of M&A at Kinetico Health, about what makes a private healthcare clinic valuable, scalable, and ready for acquisition. Oli shares his journey from dental M&A into MSK, what he learned from the consolidation of the dental market, and why MSK is now entering a new phase of professionalisation, partnership, and group...

What if your clinic’s biggest growth problem is not a lack of new patients — but the patients you already paid to acquire, consulted, and then quietly lost? In this episode of The Business of a Clinic , Sean and Jared Aron explore the hidden revenue leaks inside private healthcare clinics: failed consult progression, unrecovered cancellations, lapsed patients, weak lead follow-up, disconnected CRM...

In this episode of The Business of a Clinic, Jared speaks with Janine from the Dental Recruit Network about dentistry, recruitment, staff turnover, treatment coordinators, patient recall, AI, and why dental practices lose patients they already worked so hard to acquire. Janine shares how her team achieves a 95% permanent recruitment success rate, why matching candidates to the culture of a practic...

In this episode of The Business of a Clinic, Jared speaks with Dr Krista, a consultant neurologist and member of Coherent’s Medical Advisory Board, about what patient experience really means when you look beyond the consultation room. They discuss the day-to-day work of a neurologist, the hidden administrative machinery behind clinical care, why communication is often the biggest source of patient...

In this episode of The Business of a Clinic , Jared Aron and Sean explore why the next wave of clinic growth will not come from more software, more front-desk hires, or reactive patient communication. The conversation starts with Jared’s path from teaching high school to building in healthcare, and moves into the deeper operating problem inside modern clinics: patients fall off track because nobod...

In this episode of Business of a Clinic , Jared sits down with Shaima , a private GP with more than 20 years of experience in private general practice and co-founding director of Chelsea Medics . They explore how private GP practice has changed over the last two decades, from the increasing demand for private appointments to the rise of more informed patients using Google, ChatGPT and online healt...

Joëlle Rotsaert, founder of Injectual, joins us to talk about what it really takes to build a modern aesthetics brand. We cover Joëlle’s journey from fashion into aesthetics, the personal experiences that shaped her view of the industry, and why she believed there was room for a more focused, more design-led, more culturally relevant injectables brand. We also discuss why many clinics weaken thems...

What do private equity-backed clinic groups understand about growth that many clinician-led practices miss? In Episode 28 of The Business of a Clinic , Jared breaks down why PE-backed operators and non-clinician leaders often grasp Coherent’s value faster. The answer is not that they care less about care. It is that they are trained to think in terms of store-level efficiency, organic revenue grow...

In this episode of The Business of a Clinic , Jared sits down with Michael Schumacher , co-founder of HMDG , to talk about what is actually changing in private healthcare — and what still is not. They get into why healthcare remains slow to innovate, why so many clinics struggle to adopt technology well, and why AI tools like receptionists or voice agents often sound more impressive than they perf...

In Episode 26 of The Business of a Clinic , Sean sits down with Dr Arnold Gangaidzo, founder of Lancashire Smiles, to talk about the real journey behind building a private dental practice from the ground up.  Arnold shares his path from Zimbabwe to the UK, why missing out on medical school turned out to be a blessing in disguise, and how dentistry became the right path for someone who wanted both...

What kind of healthcare will AI actually transform first? In this episode, Jared and Sean unpack one of the most important distinctions in modern healthcare: hands-on care vs cognitive care . Hands-on care requires the patient to physically be there — dentistry, physiotherapy, chiropractic, dermatology, aesthetics — while cognitive care can often be delivered remotely through diagnosis, advice, or...

Healthcare often focuses on clinical outcomes — but the operational reality behind delivering care is far more complex. In this episode of Business of a Clinic , Jared Aron sits down with Dr. John Chinegwundoh , consultant physician and Chief Medical Officer at Coherent Healthcare, to explore what actually happens behind the scenes of modern medical practice. Drawing on more than two decades of ex...

Most healthcare providers believe they already “do follow-up.” They call twice.  They send an email.  They assume patients will come back when they need care. But when you open the practice management system and ask one simple question — How many patients currently have no next appointment booked? — the answer is often uncomfortable. In this episode, we unpack the structural patient drift problem...

Most clinics believe retention is strong. The diary looks full.  Revenue is up.  Marketing is working. But beneath the surface, patients are quietly falling off track. In this episode of Business of a Clinic , Sean and Jared unpack one of the most misunderstood problems in healthcare operations: invisible patient leakage . This is the silent drop-off that happens at every stage of the journey: New...

What actually makes a clinic valuable? In this episode, Sean and Jared unpack the uncomfortable truth: great clinicians aren’t enough — the business is won or lost in the operational “plumbing” around care. They explore patient retention as an asset, the gap between “booked” and “completed” care, and why many clinics look healthy on the surface but fall apart under diligence. From there, the conve...