The Bridge: Where Field Meets HQ

What does it take to move a retail merchandising project from a signed contract to a finished set on the store floor? In this episode of The Bridge, we connect field execution to leadership and break down the full project lifecycle: from RFP to reporting, and everything that goes sideways in between. Hosts Heather Petrone and Jimmy Knight sit down with three people who see the work from every angl...

This week on The Bridge, Heather Petrone and Jimmy Knight welcome two special guests: Jay Chandran, VP of Technology & Analytics, and Mike Gonzalez from Client Services, for a deep dive into why field data is one of the most valuable things a rep produces — and how it directly shapes what clients do next. In this episode: How one missed store report nearly stopped a 160-store project in its tr...

This week on The Bridge, hosts Andrew Catapano, Heather Petrone, and Jimmy Knight dig into one of the most underrated core values: Simplicity. And no, it's not about cutting corners, it's about stripping things down to their most effective form. The crew is joined by two special guests: Ron Thrasher, Senior Team Lead and Core Values Award Winner for Simplicity, and Megan Picheri, Channel Partners...

What does it really mean to master your craft? Not perfection, but the daily commitment to showing up, staying curious, and getting a little better than you were yesterday. In Episode 5 of The Bridge, host Andrew Catapano is joined live by Heather Petrone and Jimmy Knight to dig into one of Channel Partners' core values: Mastery. From heavy merchandising resets to navigating rapid organizational c...

What does real accountability look like in the field — not the theory, but the day-to-day moments when people step up, own their mistakes, and represent their brand with pride? In this episode of The Bridge, CEO Andrew Catapano is joined live from Columbus, Ohio by Heather Petrone and Jimmy Knight for an honest conversation about ownership culture at Channel Partners. From large-scale resets to sm...

In Episode 3 of The Bridge, Channel Partners CEO Andrew Catapano joins co-hosts Jimmy Knight and Heather Petrone to explore what it truly means to own your growth in your career, your skills, and your mindset. This episode focuses on how to spot opportunity, make yourself visible, and take intentional action toward your next move, whether that’s a promotion, a lateral shift, or expanded responsibi...

In Episode 2 of The Bridge, hosts Heather Petrone, Jimmy Knight, and Andrew Catapano dive into one of the most powerful contributors to success in the field: first impressions and how transparency, communication, and vulnerability set the tone for every job. Drawing from real stories, on-the-ground experience, and insights from top district managers across the country, this episode gives both new...

In the debut episode of The Bridge, COO Andrew Catapano joins co-hosts Heather Petrone and Jimmy Knight to launch a new way of connecting headquarters and the field. Together they explore the core values that define the TEAMS culture (Transparency, Empowerment, Accountability, Mastery, and Simplicity) and what those look like in practice. A surprise visit turns the discussion into an inspiring con...