The Bookster Podcast

What it means when holiday rental clients start building their own tools on top of Bookster's API, and how that's quietly shifting the team's product priorities Simon Beattie is joined by Robin Morris, co-founder of Bookster, and Adam Aaron, support lead, to talk about something that's started showing up in their client conversations: vibe coding . That's the practice of building so...

From missing photo descriptions to abandoning channels after one bad review, Robin and Adam reveal the habits that hold property managers back - and what to do instead. In this episode, Bookster co-founder Robin Morris is joined by Adam Arran, Bookster's support lead, to discuss something a little different: the common mistakes they see holiday letting clients make - and why those mistakes tend to...

Discover how probing questions transform a standard software walkthrough into a mission-critical solution for a holiday rental business. In this episode of the Bookster podcast, hosts Simon and Robin are joined by Account Manager Jonny to pull back the curtain on the demo : a pivotal moment in the holiday rental software journey. Moving beyond simple feature walkthroughs, the team discusses how de...

The visitor levy is a Scotland-wide tourist tax implemented first in Edinburgh, charged as a percentage-based fee on short-term rentals for visitors, including tourists and temporary workers. How does the visitor levy work? The Scottish Government created a flexible framework allowing councils to charge the levy in different ways, including a percentage-based model limited to the first five nights...

The team explains the difference between customer success (proactive support) and traditional support (reactive help), highlighting their efforts to engage clients regularly to ensure they utilize all features effectively. We discuss the challenges of reaching clients , especially those who prefer minimal contact, and the significance of maintaining relationships to enhance client satisfaction and...

Working with third party service providers as a SaaS product. The Bookster podcast, hosted by Simon and featuring CEO Robin Morris and guest Adam Aaron, discusses the importance and challenges of third-party integrations in their holiday rental software. They explore the benefits of using trusted third-party services like Booking.com and Stripe for payment processing, emphasising the need for stro...

What does Robin mean by 'Vertical Integration'?

Host Simon Beattie chats with CEO and Co-founder Robin Morris and Jonny Brannen from our sales team about finding the right customer for Bookster, and Bookster's experience with ensuring the right customers join Bookster. How has Bookster structured its client support and adapted practices over time? What methods and strategies have they implemented to handle customer inquiries effectively? W...

How does Bookster organise its working practices? Has Bookster always offered flexible working and remote working, and how does it work in practice? Welcome to the Bookster Podcast hosted by Simon, discussing the behind-the-scenes operations of the SaaS holiday rental software company Bookster, based in Edinburgh. In this episode, Simon is joined by Robin Morris, CEO, and Adam Aaron, support lead....

How did Bookster create its' software product? Episode Overview: Welcome to the Bookster podcast, where we dive into the journey of building a successful SaaS company for holiday rental management. In this episode, Simon sits down with Robin Morris, CEO and Co-founder of Bookster, a SaaS holiday rental software company based in Edinburgh, Scotland. Join them as they discuss the origins of Boo...

How does Bookster market itself with a small budget? Simon introduces the episode and his guests, Robin Morris, co-founder and CEO of Bookster., and Kelly Odor, Marketing Director.  The series aims to explore running a successful SaaS company. In the Bookster Podcast, we take you behind the scenes of Bookster, a SaaS company based in Edinburgh, Scotland, providing software solutions for the h...

How did we move from being a general software company to one servicing a specific niche? Welcome to the Bookster podcast hosted by Simon, featuring discussions about the SaaS holiday rental software company Bookster, based in Edinburgh. In this episode, the hosts delve into the journey of transitioning from a general software company to a specialized niche, specifically in SaaS holiday rental soft...

How does Bookster ship software and work on projects? What are some alternative ways to work, and why do we do it like we do? Welcome to the Bookster podcast hosted by Simon, featuring discussions about the SaaS holiday rental software company Bookster, based in Edinburgh. In this episode, Simon is joined by CEO Robin Morris and Technical Director Colin Guthrie, co-founders of Bookster. They discu...

There are bad people on the internet. As Bookster is an online application it is exposed to bad people who try to do bad things. Here's our thoughts and how we cope with them. Welcome back to the Bookster podcast, hosted by Simon from inside the SaaS holiday rental software company Bookster, based in Edinburgh, Scotland. In this insightful episode, we are joined by CEO and Co-founder Robin Mo...

Reaching out to prospective Bookster clients In this episode of the Bookster podcast, Simon hosts CEO and co-founder Robin Morris along with account manager Johnny Brannan. Key takeaways They delve into the company's journey, operations, and client interactions. Johnny discusses his role as the first point of contact for prospective clients, emphasizing Bookster's shift from cold calling to handli...

Another of Bookster's key pillars - Ease of Use In this episode of the Bookster podcast, host Simon and CEO Robin Morris delve into the third foundational pillar of the company: ease of use. Key takeaways They highlight Bookster's commitment to reducing barriers for users by making their holiday rental software intuitive and straightforward. Some of Bookster's clients are not tech-savvy and a...

High quality support is at the heart of how Bookster provides it's service In the Bookster podcast with host Simon Beattie, CEO Robin Morris and support lead Adam Aaron discuss the company's approach to onboarding and supporting clients.  Key takeaways They emphasize a personalized onboarding process tailored to each client's needs, aiming for simplicity and effectiveness.  While Bo...

Simon, Robin and Adam discuss one of Bookster's key pillars - a low barrier to entry. In this episode of the Bookster podcast, Simon hosts Robin Morris, CEO and Co-founder, and Adam Aaron, Bookster's support lead. Key takeaways They delve into Bookster's ethos of maintaining a low barrier to entry for their holiday rental software.  This approach aims to simplify the client onboarding pr...

Robin and Simon talk about Caravan Sitefinder and the four pillars on which Bookster was founded. Welcome to the Bookster podcast hosted by Simon, talking with CEO Robin Morris.   In episode two of their podcast, Robin and Simon delve into the journey of Bookster, a software company. Key takeaways They reflect on the sale and repurchase of Caravan Sitefinder, highlighting decisions aroun...

How did Bookster come into existence? Simon introduces the podcast and his guest, Robin Morris, co-founder and CEO of Bookster. The series aims to explore running a successful SaaS company. Key takeaways Robin recounts the beginnings of the company as Tribalogic and the development and success of Caravan Site Finder, which was sold to Haymarket Publishing in 2007. Post-sale, Tribalogic expanded it...