The AutoWorks Podcast

In this episode of the Autoworks Podcast, host John Lonas —owner of Autoworks Service and Repair in Prescott Valley, Arizona—breaks down what it means to be a general automotive repair shop. AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

In this candid and unscripted episode, John Lonas, owner of Autoworks Service and Repair in Prescott Valley, AZ, shares a real-time reflection on customer service—from an outstanding experience at a local bakery to a less-than-stellar one minutes later at a lunch spot. AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

In this episode of the Autoworks podcast, John Lonas, owner of Autoworks Service and Repair in Prescott Valley, Arizona, shares insights on improving customer service in the automotive industry.  After nearly a year since his last business coaching seminar, he reflects on the importance of stepping back and reassessing business operations. AutoWorks Service and Repair Website AutoWorks Service and...

John Lonas, owner of Auto Works Service and Repair in Prescott Valley, kicks off the new year with a commitment to exceptional customer service . Reflecting on past successes and challenges, he emphasizes the need for continuous improvement in the auto repair industry. For 2025 , Auto Works' main focus is to "Wow the customer and take their pain away." Recognizing that vehicle repai...

Welcome to the Auto Works Podcast, your go-to destination for insights, stories, and tips about the automotive world and beyond!  In this episode, we explore the often-overlooked experience of waiting rooms—what makes them bearable, what drives us nuts, and how we’re transforming the waiting experience for our customers. AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Pa...

In this episode of the Autoworks podcast, John Lonas dives into the skyrocketing costs of new vehicles and the hidden expenses lurking behind "cheap" car deals. He shares insights on the pitfalls of modern car engineering, including costly maintenance issues, non-serviceable parts, and premature engine failures. Tune in to learn why an older, well-maintained vehicle might sometimes be yo...

This Thanksgiving episode celebrates gratitude in personal and professional life. John reflects on family, teammates, customers, and the kindness that shaped Auto Works' success. A reminder to embrace thankfulness year-round and build connections with respect and honesty. AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

In this episode of the Auto Works podcast, John shares essential tips for preparing your car for cold weather. He covers topics like keeping snacks and water in your car for emergencies, avoiding the use of power windows when there's ice on the glass, and the importance of freeing up frozen wiper blades. John also emphasizes checking your car's battery before freezing temperatures arrive...

In this episode of the Auto Works podcast, John discusses the topic of courtesy driving. He shares personal experiences and opinions about common driving behaviors, pet peeves, and the lack of courtesy on the roads today. He highlights issues like left-lane camping, lane-splitting by motorcycles, and navigating roundabouts. John encourages listeners to share their own driving pet peeves and tips t...

In this episode of the AutoWorks podcast, John Lonas emphasizes the importance of using quality parts for vehicle repairs; explaining the risks of opting for cheaper alternatives or customer-supplied parts. He discusses why trusting professional recommendations ensures reliable repairs and long-term vehicle performance. Tune in for practical car care advice! AutoWorks Service and Repair Website Au...

In this episode of the AutoWorks podcast, John Lonas shares his experience purchasing a pristine, new car and emphasizes the importance of regular vehicle maintenance. He offers tips on keeping your car in top condition, from cleaning to professional detailing, to preserve its value and enjoyment. Tune in for practical car care advice! AutoWorks Service and Repair Website AutoWorks Service and Rep...

John Lonas, owner of AutoWorks Service and Repair in Prescott Valley, Arizona, discusses the challenges of getting new tires and what you should know. Despite not selling tires, his experience with shop vehicles highlights the importance of choosing the right tires for optimal vehicle performance. What are the specifications you should consider for ride quality and safety? Where should you look fo...

John Lonas, the owner of AutoWorks Service and Repair in Prescott Valley discusses how vehicles are designed to operate in a wide range of temperatures, from the winter shores of Ohio to the sweltering heat in Phoenix. He explains how a vehicle's thermostat, coolant, and HVAC system work to regulate the temperature and keep the driver and occupants comfortable, even in extreme heat. So what a...

Today John talks with you about road trips, how he prepares for them and how you should too. Nothing like a safe clean car ready to hit the road! AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

In this episode of The AutoWorks Podcast, John Lonas chats about how to resolve customer dissatisfaction. Sometimes customers can be dissatisfied with the service they receive. AutoWorks staff understands communication can be an important part of service and keeping a customer happy. What are some common concerns that can result in an unhappy customer?  Listen to find out! AutoWorks Service and Re...

John and AutoWorks Shop Foreman, Mark Robinson, dive deep into what it means to be an auto technician in 2024. They share why they chose the mechanic's life, the vast changes in automotive technology, and their thoughts on the industry's job outlook. AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

This week, John breaks down why we all think it's necessary to warm up the car in the winter. Why, in the past we warmed them up. Do we have to now? AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

With how much a new car or truck would cost today, the importance of keeping your daily driver in good shape can't be overstated. John and Mark dive into how the cost of synthetic oil changes, and regular maintenance is a 'drop in the bucket' compared to the price of a new vehicle. AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and...

The days of dealing with loud music and cigarette smoke when you drop off your keys, are long gone. John's wife, Brianna, shares what sets a good first impression to her when walking into a new shop for the first time, and why the small details matter.  AutoWorks Service and Repair Website AutoWorks Service and Repair Facebook Page AutoWorks Service and Repair Instagram

Every month, John Lonas, owner of Autoworks Service and Repair of Prescott Valley shares his knowledge, tips, tricks, and his takes on the ever-changing automotive industry. In This Episode What should you look for in an auto repair shop? And, the type of relationship customers can build with their auto service shop. "Everyone should have a good attorney, good doctor, and good mechanic."...