The Amplitude of Tech

The line between deterministic and probabilistic AI is one of the most consequential, and least understood, decisions in enterprise contact center design. In this episode, Shawn sits down with John Diatto, who heads channel sales for Omilia in North America, to unpack why some interactions demand certainty (moving money, verifying identity) while others call for the flexibility of a probabilistic...

Everyone wants AI in their contact center, but chasing the newest shiny object is often the wrong move. In this Inside Amplix episode, Shawn sits down with Amplix President Adam Rennert to break down the real state of CX heading into 2026: where AI is actually driving ROI (hint: it's not just the front end), why cloud holdouts are finally making the leap, and how license rationalization is qu...

The Chief AI Officer is one of the fastest-emerging roles in enterprise technology, and most organizations still don't know what it actually requires. In this episode, Shawn sits down with Ed Keisling, Chief AI Officer at Progress Software, to pull back the curtain on what the function looks like in practice and why some version of it is becoming critical even for organizations that can'...

The pressure to act on AI has reached the board level, but most enterprises are still scrambling to close the gap between shadow AI in the wild and a governed, sanctioned strategy. In this inaugural Inside Amplix episode, Shawn sits down with Amplix CEO Dan Gill for a candid read on what he's seeing across thousands of client engagements: where real IT cost savings are hiding, why modernizati...

The contact center is ground zero for agentic AI, and most enterprises have an infrastructure gap they haven't fully reckoned with yet. In this episode, Shawn sits down with Brandon Teegen, VP of Solutions at Cresta AI, to explore what happens when AI stops just answering questions and starts taking action on your customers' behalf. They dig into how to build an AI agent strategy before...

Most financial institutions are approaching AI backwards — starting with the technology and working toward the use case, rather than the other way around. Karan Kashyap, CEO of Posh AI, has spent eight years helping banks and credit unions deploy conversational AI across both customer and employee channels. In this episode, he makes the case that the riskiest thing a CIO can do right now is nothin...

Attackers don't need a zero-day anymore. A stolen username and password, accelerated by AI, is cheaper, faster, and harder to detect. In this episode, Brian Zimmer, Field CISO at CyberMaxx, joins Shawn to break down why identity is the real perimeter, how managed detection and response has to evolve to match identity-based attacks, and what CISOs need to do right now to build governance progr...

Most enterprises are still shoehorning AI into structures built for a different era, the horseless carriage problem. In this episode, Shawn is joined by Cobus Greyling, AI Evangelist at Kore.ai, and Carl Katz, VP of Global Technology Partners, for the show's first-ever dual-guest conversation. Together, they cover why multi-agent orchestration is outpacing prompt engineering as the critical e...

Unstructured data now makes up 85–90% of everything enterprises create, and most of it is sitting unmanaged on your network, quietly inflating costs, widening your attack surface, and undermining your AI initiatives. In this episode, Shawn sits down with Michael Smith, Director of OEM & Technology Alliances at Congruity360, to make the case for data minimization as the defining IT discipline o...

Everyone is talking about AI, but far fewer organizations are actually scaling it. David Vidoni, CIO at Pega Systems, joins Shawn Cordner of Amplix to cut through the noise and get practical.  The conversation covers where enterprise leaders should be focusing their automation efforts across finance, HR, and legal functions; how to approach the pilot-to-scale gap and what the widely cited MIT find...

AI is rewriting the rules of software development, but are your teams and processes ready to capture the value? Vertikal6 CTO Vin DiPippo joins host Shawn Cordner to cut through the hype, revisit the hard lessons of vibe coding, and lay out what it actually takes to turn AI tooling into measurable business outcomes. A must-listen for technology leaders navigating the gap between experimentation an...

What does AI actually change about customer experience, and what doesn’t?  In this episode, Shawn Cordner sits down with Gary Sorrentino, Global CIO of Zoom, to explore how one of the world’s most recognizable collaboration platforms thinks about AI, customer experience, and the future of work. Gary shares how CX, employee experience (EX), and digital experience (DX) are converging into a single,...

In this episode of The Amplitude of Tech, Shawn Cordner talks with Joe DeLuca, Senior Director of Voice, Contact Center, and Collaboration at Wyndham Hotels & Resorts, about what it really takes to apply AI in customer experience without sacrificing trust, quality, or brand.  Joe shares how large enterprises are balancing cost pressure, rising customer expectations, and rapid advances in AI, a...

After a year of pilots and proofs-of-concept, many enterprises are now asking harder questions about outcomes, ROI, and long-term strategy. In this episode, Scott Weiner of NeuEon revisits his 2025 AI predictions and evaluates what played out as expected, what lagged behind, and where adoption accelerated faster than anticipated. The conversation shifts from experimentation to execution, covering...

As enterprise interest in AI accelerates, many organizations are discovering that success depends far less on models and far more on the systems that surround them. In this episode, Scott Weiner joins the conversation to unpack what actually changed in enterprise AI over the past year, including the rise of agent-based systems, the growing importance of infrastructure and data readiness, and why g...

In this episode of The Amplitude of Tech , host Shawn Cordner sits down with Patrick Chilcott, Chief Financial Officer of Riverside Community Care, for a candid conversation on the realities facing behavioral healthcare organizations today. Patrick shares an insider’s perspective on razor-thin margins, shifting reimbursement models, rising cybersecurity risks, and how technology leaders can respon...

AI is reshaping marketing, customer experience, and enterprise technology faster than most organizations can keep up, but speed alone doesn’t guarantee better outcomes. In this episode, Shawn Cordner sits down with Jared Ruth, Founder of RipCurrent Agency, to explore where AI creates real value and where it can quietly undermine trust, brand, and human connection if deployed without intention. Dra...

Welcome back to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer and employee experience. In this episode, Shawn Cordner sits down with Sanjay Deo, founder of 24By7Security and now part of Amplix, to unpack the rapidly evolving cybersecurity landscape in 2025 — and why every digi...

Welcome to The Amplitude of Tech podcast, produced by Amplix, where we explore the technologies, trends, and strategies shaping the future of customer experience. In this episode, Shawn Cordner sits down with Steve Blood, VP of Market Intelligence & Evangelism at Five9 and former longtime Gartner analyst, for a wide-ranging conversation on the evolving world of CX. Steve shares insights from 3...

Welcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology thought leaders and enterprise executives to explore the forces reshaping customer experience. In this episode, Shawn Cordner sits down with Andrew Griffiths, EVP of CX & BPO Advisory at Outsource Consultants, to discuss the evolving role of business process outsourcing (BPO) in a world where AI, l...

Welcome to The Amplitude of Tech podcast, produced by Amplix, where we bring together technology leaders and innovators to explore the trends transforming IT and customer experience. In this episode, Shawn Cordner speaks with Adam Winston, Field CTO at WatchGuard Technologies, about the evolving cybersecurity landscape. Adam shares practical insights on building a security-first culture, the risks...

Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success. In this episode, Robby Gulri, Channel CTO at RapidScale, joins Shawn C...

Welcome to The Amplitude of Tech Podcast, hosted by Shawn Corder, CMO at Amplix. This episode features Scott Weiner, a seasoned leader in the technology industry, who shares his insights on the rapidly evolving world of artificial intelligence and its implications for businesses and regulations. Scott draws on his extensive experience to discuss the evolution of AI and the critical need to educate...

Welcome to The Amplitude of Tech Podcast, hosted by Shawn Cordner, CMO at Amplix. This episode features Steven Fine, Senior Value Consultant at Poly. AI, who shares his expertise on measuring the ROI of voice AI and how organizations can identify the metrics that truly matter. Steven draws on his global experience across industries like healthcare, financial services, and hospitality to explore th...

Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring together the voices of technology thought leaders, subject matter experts, and enterprise IT decision-makers to discuss today’s transformative technologies and how they can create opportunities for increased success.  In this episode, Amir Hameed—SVP of Global Technical Solutions &...