The American Laundry News Podcast

In the ever-evolving world of laundry services, understanding how to optimize operations and enhance customer satisfaction is crucial. In this episode, Liz Remillong, a veteran in the laundry industry with over 40 years of experience, shares her journey, the challenges faced in linen management, and the vital role of education in our industry.

Randy Bartsch, chair of both Ecotex Healthcare Linen Services and TRSA’s Board of Directors, shares valuable insights into the evolution of healthcare linen services, the challenges of workforce scarcity and the impact of technology on operations.

A May shooting at an industrial laundry that killed two workers and wounded three others brings the possibility of workplace violence back into focus. Carol Dodgen of Dodgen Security Consulting and Jay Juffre from ImageFIRST discuss warning signs, training, prevention and more.

Bryan Cutsinger, assistant professor of economics at Angelo State University in Texas, and Mike Knowles, COO of Superior Linen Service in Oklahoma, talk the economy, the possibility of recession and ways to ride out the downturn.

Events of the past three years have changed workplace dynamics along with employee attitudes and expectations. Human resource managers Annette Jones from Huebsch Services and Katie Rowland from Plymate Inc. talk challenges and solutions in laundry HR today.

Bill Sullivan, fire protection engineer for the City of Madison Fire Department in Wisconsin, and Markus Tarin, CEO of MoviTHERM, an innovator in fire detection technology, based in Irvine, California, talk about steps to take in the event of a fire along with detection/prevention ideas.

Duane Houvener, national sales manager for American Dawn, provides insider discussion about modern textiles and how performance and processability have been improved.

A commercial laundry today, no matter the size, needs to create its unique brand to stand out, and this discussion with Asit Goel, vice president of marketing at UniFirst, will examine what steps to take.

Guest Joseph Ricci, president and CEO of TRSA, talks about the current state of laundry hiring/training/retention, offers ideas and looks into the future of laundry labor.

Greg Jira, show director for The Clean Show owned by Messe Frankfurt, talks about how laundry and linen service operators can be as effective as possible when attending industry trade shows, along with details about Clean in Atlanta.

Jeff Landry, managing director global supply chain for textile provider American Dawn, talks about the lessons learned from the supply-chain interruptions experienced in 2020 and how to be prepared in the future.

In this podcast, Steve Alvarado, a lawyer at Fisher Phillips, talks about what OSHA is looking for in terms of laundry safety and how laundries can be proactive to be “OSHA safe.”

Guest Donald Bock, principal of Seabright Safety Solutions, shares key points for laundry operators to investigate, and ways to improve shortcomings, to help ensure a facility is as safe as possible.

It’s important for laundry operations to have balanced revenue, and this conversation with Rick Snyder, owner and general manager of U.S. Linen & Uniform in Richland, Washington, will explore how operations can expand wisely.

Guest Susan Fahey Desmond, a principal in the New Orleans office of Jackson Lewis P.C., shares her expertise on laundry management and safety in an era of increasing substance abuse.

Rocco Romeo, CEO of HLS Linen Services based in Ottawa, Ontario, and a member of the Healthcare Laundry Accreditation Council’s (HLAC) Board of Directors, provides an update on healthcare laundry during COVID-19 and what lies ahead for the industry segment.

Guest Josh Steinhardt, a sales development manager of on-premises laundry at Alliance Laundry Systems, draws on his 20 years of experience to share washer-extractor advice for throughput, efficiency and quality.

Tina Brazier, business development manager for fabricare insurance provider Irving Weber Associates, talks about how insurance has changed for laundries, specific needs and how to evaluate current insurance coverage.

John Goetz, global product manager for Hydro Systems, takes listeners to a number of locations in a laundry operation that are prime for optimizing processes and efficiencies.

Listen to a conversation with Dave McAllister, director of services and project management for Girbau North America, about essential laundry equipment tasks to keep your machines processing goods—and doing it well.

Guest Dave Balliet, director of customer relations for Hospital Central Services Cooperative (HCSC), offers his insights into enhancing customer service at all levels of a laundry operation.

Guest Paul Jewison, vice president of engineering at Healthcare Linen Services Group and general manager at Textile Care Services in Rochester, Minnesota, discusses ways to keep a laundry operation clean.

In this episode, Steven Fellman from the Washington, D.C., law firm GKG Law P.C., shares key elements of laundry and linen services contracts, negotiation tactics and more.

Guest Terry Slosson, director of human resources for the Northern Pacific Region of Cintas Corp., discusses methods and strategies to best handle conflict in an operation.

Bill Brooks, director of customer solutions and business development for commercial laundry equipment manufacturer Alliance Laundry Systems, talks about important KPIs in a laundry/linen service for efficiency and quality.