The AI in Business Podcast

Today's guest is David Thompson, Chief Technology Officer at American Express Global Business Travel. American Express Global Business Travel – better known as Amex GBT and officially known as Global Business Travel Group, Inc. – is a multinational travel management company based in New York City. Employing 18,000 people across over 140 countries, Amex GBT operates independently from American Expr...

Today's guest is Jane Chen, Director of Commercial Analytics for Women's Cancer at Novartis. Jane joins us on the program today to highlight challenges in identifying and segmenting specific patient groups, particularly those with rare or niched diseases. Throughout the episode, she sheds a spotlight on privacy concerns in healthcare data, including blind spots due to HIPAA regulations. Later, she...

Today's guest is Juan Lavista Ferres, Microsoft Chief Data Scientist and Corporate Vice President. Juan joins us on today's program to talk about his new book AI for Good , which showcases his philosophy in driving AI capabilities toward altruistic and responsible outcomes and the work of his team at the AI for Good labs at Microsoft. Throughout the episode, Juan explains how his team works with m...

Today's guest is Poonam Goyal, Sector Head and Senior eCommerce and Athleisure Analyst at Bloomberg Intelligence. Given post-pandemic retail and logistics trends, athleisure is frequently a 'canary in the coalmine' for many cross-sector business challenges. Poonam returns to the program to talk about her reporting on the athleisure space and how her findings reflect more significant retail and eCo...

Today's guest is Dr. Raghav Vadhera, Lead Technical Architect for AI/ML Platform & Services at Raytheon Technologies. Dr. Vadhera joins us on today's episode to offer business leaders advice on the challenges private-public partnerships face in aligning objectives, regulatory compliance, financial constraints, and cultural differences. Throughout his appearance, Dr. Vadhera offers essential criter...

Today's guest is Joe Meloche, Business Line Manager for Service in North America at Atlas Copco. Joe joins the program to talk about the various challenges facing field service leaders, especially around new equipment obstacles and the multi-decade "brain drain" much of the industry has faced in an ever-changing workforce. Later, he and Emerj Senior Editor Matthew DeMello dive into how service org...

Today's guest is Chris Helsel, Senior Vice President of Global Operations and Chief Technology Officer at The Goodyear Tire & Rubber Company. Chris returns to the program to explore use cases in tire intelligence and what they can tell us about the future of driving transportation efficiencies with AI, from maintenance to autonomous vehicles. Later, Chris delves into the strategy behind Goodyear's...

Today's guest is Prashant Natarajan, Vice President of Strategy and Products at H2O.ai. H2O.ai is a tech company whose platform, the H2O AI Cloud, enables businesses, government entities, nonprofits, and academic institutions to make, operate, and innovate with different AI capabilities like machine learning and AI-enhanced middleware. Prashant joins Emerj CEO and Head of Research Daniel Faggella...

Today's guest is Nishtha Jain, Head of Innovation and Digital Technology at Takeda Pharmaceuticals. Her role expands across Global R&D Quality in driving digital and data initiatives from concept to execution, leveraging emerging technologies and design principles. She joins us on the podcast today to talk about the efficiencies that AI can drive in the drug development space and how that benefits...

Today's guest is Prasanna Dhore, Chief Data Officer at Fiserv and President of Data Commerce Solutions. Prasanna joins us on the program today to discuss credit challenges for those in the "invisible" category, including lack of awareness and information asymmetry, and what AI can do to bring these folks in from the cold. Later in the episode, Prasanna touches on the essentials for predicting cred...

Today's guest is Barclay Blair, Senior Managing Director of AI Product Innovation at DLA Piper. DLA Piper. DLA Piper is among the world's leading law firms, and as you'll be able to tell from Bennet and Danny's input today, they have some fascinating use cases at the cutting edge of AI applications in the legal realm. Barclay joins us on the program to help us imagine what the Gen-AI-driven law fi...

Today's guest is Matt Madrigal, Vice President and General Manager of Merchant Shopping at Google. Matt returns to the program today to talk about data-based solutions for SMB retail challenges surrounding product imagery and translating brick-and-mortar customer experiences to the digital world. Throughout the episode, Matt pulls apart what small businesses will need to take advantage of the grow...

Today's guest is Scot Burdette, Global Division CIO for Measurement and Analytics at ABB. ABB is an electrical equipment manufacturer based in Sweden that specializes in industrial automation, robotics, as well as power generation, transmission, and distribution. Scot joins us on the program to talk about the unique challenges to field service teams that are making AI increasingly relevant in B2B...

Today's guest is Sheri Crawford, Director of Data Governance at Scotiabank. Sheri joins us on the program today to discuss the biggest challenges for data management teams to drive the systems and the infrastructure necessary to capitalize on new data-heavy emerging use cases in generative AI. Throughout the episode, Sheri gives business leaders in financial services and beyond actionable insights...

Today's guest is Ermir Qeli, Head of Data Science in AI at Swiss Re. Ermir joins us on the program to talk about the array of challenges facing insurance leaders at this stage of AI adoption across the sector and how the pace for which is marked by the fundamentally unstructured data at the heart of insurance tech stacks. Throughout the episode, Ermir offers his perspective on scaling systems deal...

Today's guest is Carm Taglienti, Chief Data Officer at Insight. Insight is a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm returns to the program to advise business leaders on the importance of keeping humans in the loop for AI development and what human-centered company cultures look like when they're effectively leveraging the latest data too...

Today's guest is Tomas Ohlson, Founding Engineer at Einride. Einride is a Swedish-based logistics and technology company best known for pioneering automated transportation solutions and leveraging data to drive cost efficiencies across supply chains. Together with Emerj Senior Editor Matthew DeMello, Tomas explains how electric and autonomous vehicles are streamlining inefficiencies in logistics w...

Today's guest is Rupam Baijal, Director of Procurement at Algoma Steel. Algoma is a fully integrated steel producer based in Ontario that sells hot and cold rolled steel products, including sheet and plate. Rupam joins us on the program to talk about legacy data challenges in extractive industries and the need for digital transformation across the sector. Throughout the episode, Rupam measures the...

Today's guest is Jeff Otto, CMO of Riskified. Riskified is a publicly traded SaaS company that specializes in fraud and chargeback prevention. In conversation with Emerj CEO and Head of Research Daniel Faggella, Jeff explains the ethical and business dilemmas surrounding chargebacks in online retail – particularly those for first-party fraud. Throughout their conversation, Jeff pulls from Riskifie...

Today's guest is Dr. Milind Sawant, Founder and Lead of the AI/ML & DFSS Centre of Excellence at Siemens Healthineers. Dr. Sawant joins us in today's program to talk about the top impediments to developing and deploying AI in any organization and avoiding the typical mistakes that life sciences and healthcare firms tend to make in the process. Later in the program, Dr. Sawant talks about the enorm...

Today's guest is Ranjan Sinha, IBM Fellow, Vice President and Chief Technology Officer of WatsonX and IBM Research AI. Ranjan joins us on today's program to discuss driving responsible AI and data governance practices through corporate operations. Throughout the episode, Ranjan highlights challenges and novel approaches for operationalizing AI with confidence and trust, emphasizing the importance...

Today's guest is Edwin Pahk, Senior Vice President of Customer Success and Customer Pre-sales at Aquant. Aquant. Aquant is an AI-powered tech company that builds a co-pilot platform for service workflows. Edwin joins us on today's show to talk about how AI can help service industries retain their organizational knowledge – or tribal knowledge, as it gets called – in the face of turnover and other...

Today's guest is Hossein Zahed, Senior Director of Data Science and Machine Learning at Capital One. Hossein joins us on today's program to talk about the value that financial leaders tend to misplace in emerging generative AI systems. Where many managers place too much stock in customer-facing applications, Hossein insists it's 'behind the curtain '  that the true ROI of generative AI can be foun...

Today's guests are Tom Hayes and Gareth Dabbs, Senior Director of Product Strategy & Commercialization and Global Technology Product Strategy Lead at IQVIA, respectively. In today's episode, they come to share two use cases helping to drive quality patient experiences between healthcare and insurance workflows. The first focuses on optimizing omnichannel marketing for compliance. The second use ca...

Today's guest is Carm Taglienti, Chief Data Officer at Insight, a leading IT solutions provider that specializes in streamlining enterprise data infrastructure. Carm joins us on today's program to advise business leaders across industries on best strategies for AI adoption teams in picking the right tools and technological approaches for driving digital transformation across the enterprise. Throug...