That Makes Cents: A consumer podcast

In this episode, we explore how successful ERP implementations can help consumer companies enhance their operational efficiency, improve data accuracy, and support strategic decision making.

On this episode, we're diving into six key forces reshaping the future of the freight industry. Hear how companies can navigate these trends to lay a foundation for lasting success.

On this episode of "That Makes Cents" we dive into the strategies and capabilities that set MVP (More Value for the Price) brands apart in today's competitive consumer landscape. Our host, Bobby Stephens is joined by Mike Daher, Deloitte's US consumer industry leader, and Ed Johnson, principal in Deloitte's US consumer industry practice, to explore how brands can consistently exceed consumer expec...

On this episode of That Makes Cents, we are speaking with Rob Pace, the founder and CEO of HundredX, on the future of customer loyalty and how brands can drive it and not just hope for it.

From self-driving cars to smart mirrors, our team explored the trends and technologies shaping the future of the consumer industry at the Consumer Electronics Show (CES) and NRF's Big Show. Tune in to learn more about how these trends will likely impact businesses in the consumer industry.

From optimizing fleet management to dramatically reducing customer inquiry response time, generative artificial intelligence (GenAI) promises to offer key benefits to the transportation industry. In our latest episode of That Makes Cents, we dive into the impact GenAI is having on the industry. Are companies making significant progress in AI adoption? Listen today.

Consumers have become more willing to give up traditional car ownership as they continue to feel the pinch of expensive monthly car payments. What else is driving investment in this area? And what do we expect the future of car subscriptions to look like? Matt Murphy, COO of Avva, and Rodolfo Dominguez, Deloitte's auto tech practice leader, join us to explore this shift in vehicle ownership and ho...

Consumers aren't just comparing you to other companies in your industry anymore. They're stacking you up against any great experience they've ever had. So how can companies tap into data to better understand their customers and curate a better experience? Tune in to this episode of That Makes Cents to hear more.

2023 Holiday spending trends: Tune in to our podcast to hear what, where, and how consumers are filling their carts this season.

Tune in to this episode of That Makes Cents as we discuss how sustainability, convenience, and affordability could shape the future of the automotive industry—and how subscriptions will pave the way toward a completely different car ownership model.

Like today's consumer, the grocery industry is increasingly diverse and complex. In a spinoff of our miniseries on the future of the consumer industry, we explore the future of grocery retail and how exponential tech such as AI and Gen AI could play a key role in increasing grocery personalization. Kirk Ball, EVP and CIO at Giant Eagle joins Daniel Edsall, Deloitte's grocery sector leader and host...

As today's consumers become more diverse in terms of their wants and needs, we're seeing a more demand-driven market that's empowering consumers. What do brands need to know about this shift in consumer behavior? And how will data, AI and Gen AI play a larger role as we move from mass to micro? Learn more in this episode of That Makes Cents, featuring a guest speaker from Google Cloud.

In this third installment of our miniseries on the future of the consumer industry, we're taking a closer look at how the emergence and growth of capability-as-a-service are causing a major convergence and reconfiguration in the consumer industry. Milen Mahadevan, president of 84.51, Kroger's very own capability as a service, and Kasey Lobaugh, chief futurist for Deloitte's consumer industry, join...

From streaming platforms to health and fitness apps that personalize to their users, consumers today have access to a wide array of digital offerings. And, with the increasing adoption of AI, cloud convergence, and other technologies, digital goods and services are witnessing exponential growth. How should companies capitalize on this rising trend? Tune in to this episode as Jen Brace, chief futur...

As stated in Deloitte's Future of Consumer study, "Change is a staple of humanity, and nowhere is the velocity of change more evident than in the consumer industry." How should consumer companies perceive this change? What should consumer industry executives consider beyond their shareholder value while addressing this change? In this episode, Anthony Waelter, Deloitte's US Consumer Industry leade...

Digital marketplaces help retailers meet their customers where they are by improving visibility, expanding assortment, reinforcing the omnichannel experience, and diversifying the supplier base to keep up with changing trends. This integration also allows retailers to extend visibility to brands that otherwise may not have garnered a similar platform in a short time span. In this episode, we speak...

With another holiday season behind us, this episode takes a look at how consumers and retailers faced the unique challenges of this shopping season including the economic uncertainty and the ongoing operational challenges. From the continued growth of digital channels to a return to pre-pandemic norms, we discuss how the 2022 shopping season reflected cautious consumer spending. For more detailed...

While women have experienced inequitable workspaces long before the pandemic, several issues such as pay disparity, lack of advancement opportunities, and mental and physical health impacts of the pandemic are front and center for women and all genders. With millions exiting the workforce to maintain flexibility to care for their families, the time has come for a culture of allyship to uplift gend...

With an increasing focus on climate change and other ecological crises, consumer companies face an influx of stakeholder demands to disclose ESG data. While consumers, employees, and investors want to engage with more sustainable companies, regulators are proposing that companies disclose material sustainability data or even their public pledges to achieve reduction of emissions. However, how hard...

Continuing to grow digital capabilities helps set retailers apart and is important regardless of what industry they plan in. What are some of the latest customer experience capabilities available to retailers today? How are everyday business owners able to leverage these tools in an always-changing digital experience? Tune into this episode as we discuss these questions with Jill Royce, senior man...

Among the many pandemic-related challenges that the consumer industry has weathered, increasing talent shortage and turnover rates of frontline workforce continues to be a major hurdle. How are companies navigating this current landscape of frontline talent? What are some of the leading talent strategies that companies can leverage to retain and reward their employees? Tune in to hear from Barb Wa...

In recent years, consumers' expectations of greater convenience and desire to stay "hyperconnected" through multiple channels has pushed retailers to rethink their approach to innovative and customer-centric shopping experiences. How do you design a store that achieves this? How do you balance convenience with profitability? Daniel Eckert, Operating Partner at Corsair Capital; and Adam York, a sen...

As the VP of Loyalty Operations and Customer Experience Strategy at Marriott International, Nikhil Takalkar has witnessed and contributed to the evolution of loyalty programs in the travel and hospitality industry over the last decade. He joins this episode alongside Ramya Murali, co-leader of Deloitte Consulting LLP's Loyalty offering, to discuss the major changes they've seen and where they thin...

There's a digital option for nearly everything – how we work, play, eat, shop, socialize and more. How are companies managing customer data, connecting online and in-person experiences, while protecting privacy? Hear from Elias Oxendine IV, Chief Information Security Officer at Yum! Brands and Vikram Rao, Managing Director, Cyber & Strategic Risk Services at Deloitte and Touche LLP on this episode...

When it comes to issues like DE&I and sustainability, consumers are putting their money where their mouths are, and they expect businesses to do the same. Organizations that lead with purpose are not only driving societal prosperity, but sustainable prosperity for the business, too. Joining this episode to explain the why and how behind organizational purpose are Dan Kihanya, Director of Corporate...