HILO

Tenant Experience Network (TEN)

Business EN ↓ 95 episodes

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

Author

HILO

Category

Business

Podcast website

www.hiloapp.com

Latest episode

Apr 7, 2026

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Episodes

Jamie Petten | President & Executive Director | Kanata North Business Association | Connecting the community in Canada’s largest technology park 15.11.2022

In this episode, host David Abrams is in conversation with Jamie Petten, President & Executive Director of the Kanata North Business Association. We learn about Jamie’s career journey, having spent the last decade working in Kanata North Technology Park, Canada’s largest technology park. She initially worked for the L-SPARK Accelerator program, transitioning more recently into leading the Kana...

Dara Friedman | Managing Director | BentallGreenOak | The tenant engagement imperative in CRE 27.10.2022

In this episode, host David Abrams is in conversation with Dara Friedman, Managing Director at BentallGreenOak. Following her graduation with a liberal arts degree, Dara started her career journey in investment banking, where she was given a choice between focusing on technology or real estate. Since choosing real estate she has never looked back and now specializes in investment management. Dara...

Nicole Dallas | Global Head of Technical Services | Cushman & Wakefield | Increasing amenity choices for great tenant experiences 24.10.2022

In this episode, host David Abrams is in conversation with Nicole Dallas, Global Head of Technical Services at Cushman & Wakefield. Nicole started her career journey by adopting the “fake it until you make it” strategy, which led to her first position as a Chief Engineer at a hospital. Nicole now focuses on leading engineering and operations platforms for service providers. She recognizes that...

Marcie Williams | CEO | RKW Residential | Creating community to retain building residents 13.10.2022

In this episode, host David Abrams is in conversation with Marcie Williams, CEO of RKW Residential. Marcie started her career journey in CRE as a leasing consultant in multifamily, eventually turning her focus to operations where she worked her way up the ranks to her current role as CEO. Marcie was actually encouraged to get into real estate while working as a bartender, and she has never looked...

Rasheq Zarif | Co-founder & COO | ReWyre | Helping ‘ReWyre’ the built world and future-proof buildings 04.10.2022

In this episode, host David Abrams is in conversation with Rasheq Zarif, Co-founder and COO of ReWyre. Rasheq shares his career journey to the Proptech space after 2+ decades in the automotive and mobility industry. Rasheq saw that commercial real estate was ripe for disruption and that many of the challenges were similar to the auto industry, so he was able to apply his experience and methodology...

Michael Beckerman | CEO | CREtech | Putting a spotlight on tech and innovation in the built world 27.09.2022

In this episode, host David Abrams is in conversation with Michael Beckerman, CEO of CREtech and CREtech Climate. Michael shares his career journey from public relations for commercial real estate to launching a small news aggregator that has grown into something much bigger, now CREtech. Michael saw an opportunity to put a spotlight on innovation in the built world and create a global audience of...

Amy Carroll | President | Trademark Properties | Is Commercial Real Estate a dinosaur? 12.09.2022

In this episode, host David Abrams is in conversation with Amy Carroll, President of Trademark Properties. Amy's family built custom homes, so it was natural for her to begin her career journey in an entry-level position at a multifamily real estate business. After 8 years of learning all she could, Amy leveraged that experience and transitioned to commercial real estate and property management, w...

Josh Berger | VP | Norman Bobrow & Co | Ping pong or conference rooms? What do tenants really want? 25.08.2022

In this episode, host David Abrams is in conversation with Josh Berger, Vice President at Norman Bobrow & Co. Josh shares his views on the return to the physical workplace and on the Manhattan real estate market. I loved how Josh expressed his learned belief that ‘ there is no one size fits all ,’ and that every situation is unique. Savvy landlords see that helping their customers to attract a...

Steven Rotter | Vice Chairman | JLL | Why every deal matters and now is the time to invest 10.08.2022

In this episode, host David Abrams is in conversation with Steven Rotter, Vice Chairman NY Investment Sales at JLL New York. After his first two years in the business, Steven really began to understand the importance of relationships and making connections as one of his keys to success. Over time he referred to that as “keeping the light on” and it has become a major contributor to his success. St...

Bob Knakal | Chairman NY Investment Sales | JLL | A titan in NY CRE shares his story and insights 22.07.2022

In this episode, host David Abrams is in conversation with Bob Knakal, Chairman NY Investment Sales at JLL, with a career that spans over 38 years in NYC real estate. Bob shared his perspective on what makes anyone successful in what they do - drawing a connection to team sports, a competitive spirit and the notion of achieving personal excellence. Bob discussed his personal experience working thr...

Chad Griffiths | Industrial Real Estate Broker, Investor and Host of the Industrial Real Estate Podcast | People are the true asset in buildings 07.07.2022

In this episode, host David Abrams is in conversation with Chad Griffiths, Industrial Real Estate Broker, Investor, and Host of the Industrial Real Estate Podcast. Chad likes to say that he eats, sleeps and breathes all things industrial. He admits that much of his success can be attributed to being resilient whenever he was faced with receiving ‘no’s over the course of his career. We both have a...

Lisa Kirsch | Head of Strategic Initiatives | Landis | Why we need to let people decide how and where they want to work 14.06.2022

In this episode, host David Abrams is in conversation with Lisa Kirsch, Head of Strategic Initiatives at Landis. Lisa shares her career journey to the startup world… catching the “bug” as she likes to call it, and her early days in the proptech space. Her current role at Landis combines all that she loves… real estate, mission, and innovation. Lisa suggests that buildings are spaces that either at...

Ryan Elazari | Senior Director | Empire Management | The future of CRE from a Proptech adopter, teacher & entrepreneur 26.04.2022

In this episode, host David Abrams is in conversation with Ryan Elazari, Senior Director at Empire Management. Ryan shares his journey to commercial real estate and his early stopover in the banking industry. Ryan is all in on CRE, from his work experience to teaching real estate entrepreneurship, and from investing in proptech to his endless reading and listening of industry-related content, incl...

Laura Fishback | Dallas Market Leader Property Management, Senior Property Manager | Avison Young | Facilitating a better return to the workplace experience for tenants 26.04.2022

In this episode, host David Abrams is in conversation with Laura Fishback, Dallas Leader Property Management, Senior Property Manager at Avison Young. Laura shares her journey to commercial real estate and being recruited for a Business Development role by Avison Young in Dallas. For the past 2 years, Laura has grown the team from one to 9, and their properties from one to 15 — all while living an...

David Sturner | Principal & Senior Managing Director | Banyan Street Capital | ‘Adapt or die’ to keep up with CRE market changes 18.03.2022

In this episode, host David Abrams is in conversation with David Sturner, Principal & Senior Managing Director at Banyan Street Capital. David shares how the pandemic affected Banyan’s business and created an opportunity to pivot in their business by converting office spaces to residential. David firmly believes in the adage ‘adapt or die’ because he understands that markets will change and we...

Michael Emory | President & CEO | Allied | Creating more humanistic workspaces with more meaningful tenant engagement 09.03.2022

In this episode, host David Abrams is in conversation with Michael Emory, President & CEO at Allied. We learn about Michael’s initial connection with the city of Toronto, first attending law school, and then entering the world of real estate. Michael shares his early experience with the adaptive reuse of existing structures, and how that informed Allied’s future business and transitioned them...

Brian Rosen | President & CEO | Canada | Colliers International | Technology, tenant experience, and connection to community and amenities 08.03.2022

In this episode, host David Abrams is in conversation with Brian Rosen, President & CEO | Canada at Colliers International. We learn about Brian’s non-traditional journey to commercial real estate and his experience bringing teams together to create opportunities where 1 + 1 = 3. We discuss the long term nature of the industry and the role that buildings will play in supporting their business...

Jon Love | CEO | KingSett Capital | Seeing tenants as partners in delivering a great office experience 07.03.2022

In this episode, host David Abrams is in conversation with Jon Love, Founder & CEO of KingSett Capital. We learn about Jon’s time spent 'going dark' just before he founded KingSett 20 years ago. Jon shares the impact mentors have had throughout his career, and how building relationships continues to be so important in his life. We hear Jon’s belief that we must learn to co-exist with Covid, wh...

TEN Season 3 Trailer 01.02.2022

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with HILO Co-founder & CEO, David Abrams. Each episode cuts through the ever-evolving and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience.  From hybrid solutions to newly imagined spaces an...

Sheila Botting, Principal & President, Americas Professional Services at Avison Young | The Art of the Possible in CRE 26.11.2021

In this episode, we will learn about Sheila's unexpected journey to commercial real estate and her desire to discover the art of the possible. We also had a great discussion about the shared responsibility to create workspaces and human experiences that people will want to be a part of. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Netwo...

Susi Yu, Principal & Head of Development at MAG Partners | Connecting residents to their community 11.09.2021

In this episode, we will learn about Susi’s journey from - architect to building developer and now, entrepreneur. She will share her learning from working with many amazing women who have been successful in managing both their careers and their personal lives. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by Dav...

Daniel Tropp, Founder & President of AEBOV | Innovation & Tenant Experience in the Industrial sector 19.08.2021

In this episode, we will learn about Daniel’s journey working in investment sales, moving to brokerage and then spending time as a product specialist, ultimately leading to his decision to branch out on his own, with the goal of bringing more innovation to the industrial sector. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podca...

Linda Foggie, EVP at Turner & Townsend | Designing human, safe, healthy and sustainable spaces 03.08.2021

In this episode, we will learn about Linda’s journey to her current role, where she brings together her love of architecture, design and real estate. We will tap into her unique perspective about being in a role that she can do 85% in her sleep, while being challenged the other 15% of her time.   Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant E...

Craig Leibowitz, Executive Director at Avison Young | Humanizing the Real Estate story 19.07.2021

In this episode, we will learn about Craig’s journey to his current role, where with his team he designs custom data analytics products that enable occupiers and investors to solve their complex real estate strategies. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Experience Network Podcast is hosted by David Abrams, CEO and co-founder of HILO, a P...

Joanna Frank, President & CEO at Center for Active Design | How healthy buildings drive ROI 07.07.2021

In this episode, we will learn about Joanna’s journey to her current role, where she advances design and development practices to foster healthy and engaged communities. We will tap into her unique skillset, including a love of science, her never ending curiosity and passion for continuous learning. Be sure to follow TEN so you never miss an episode of the Tenant Experience Network. The Tenant Exp...

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