Tell Me Exactly

Dana Heckman and Jessica Cales from Colorado Springs graciously share their experiences with active shooter incidences with and without the Active Assailant Protocol in place. They highlight the importance of the protocol, the Active Assailant Protocol training, and helping Emergency Dispatchers be prepared for whatever happens in the moment. Schedule an in-person or remote instructor-led Active A...

Meridith is joined by Allen Siorek and Sean Cloney to spill on all things RCO—what it is, why it was created, and how agencies can get the most value out of their RCOs. Find Your RCO Here!

Join us for a very special conversation with DR. Andre Jones to hear about his experience working for the National Ambulance Service in Qatar. We talk with Dr. Jones about how EMS services in Qatar have adapted to regional conflict and managed one of the largest global events of our time, and how EMS services were managed during the World Cup.

For this very special episode, our hosts, Meridith and Bobby, join forces for the first time ever to look back on two years of Tell Me Exactly. From their favorite episodes to what they’ve learned through the years to their hopes for the future of Tell Me Exactly, Meridith and Bobby get into it all. Show Notes: How "Tell Me Exactly What Happened" Came to Be with Dr. Clawson QA: The Concept of Reas...

In this very special episode, we sit down with the President of Priority Dispatch, Chris Murdock, to get an inside look at his journey through the organization, where we are heading, and discuss a few exciting things we have on the horizon.

Guest host Bobby Benton sits down with Jason Barbour to talk about how the Police Priority Dispatch System has evolved from version 1 to now. From the difference between police protocols and medical to the most important updates he's seen in EPD over the years, you don't want to miss Jason's insights into the Emergency Police Dispatch System.

We're back again with more overflow questions from our last Ask Me Anything Webinar. This time, Fire experts Gary Galasso and Ken Crumpler join Meridith to answer more of your burning questions about EFD.

Jose Rodriguez and Allen Siorek join Meridith to lay out everything you need to know about Dispatch Steering Committees (DSC) and Dispatch Review Committees (DRC). What they are? How they differ? And how to use them most effectively are all answered here.

There were so many great questions we didn't have time to get to during our Ask Me Anything Webinar, so today Meredith asks EMD Protocol Experts Gary Galasso and Darren Judd to answer a few more of your burning questions. References: Scene Safety In An Opioid Epidemic by Mike McEvoy

Meridith brings on Darren Judd and Mark Von Behren to discuss the dos and don'ts of managing workflows between medical and police protocols during high-acuity events.

Meridith invites Leslie Janzen and Robin Chamberlain on the show to give a look at what happens during a QPR implementation, tips and tricks to help make it smooth, and pitfalls to avoid getting it off track.

Ross Rutschman gives insight into how Priority Dispatch operates worldwide, how various agencies across the world implement the IAED's protocols, and the challenges he sees everywhere.

Have you been hearing about Priority Dispatch's regional Compass Events? Here's a look at what they are and how they work from the perspective of the experts who put them on and the attendees who go to them.

Meridith invited Brandon Miller and John Ferraro to talk about their agencies' experience with Protocol 41: Caller in Crisis after having implemented it last year. Built to give Emergency Dispatchers and calltakers tools to better manage extreme mental and behavioral health calls, P-41 is giving dispatchers all over the US tools and language to help suicidal callers through their lowest moment...

Bryon Shultz joins Meridith to discuss the True to Q Facebook Group and the efforts his team makes to help answer questions from users like you every day.

Meridith brings on Gary Galasso to discuss Dispatch Life Support, its history, its scope, and tips for doing it right.

Meredith invites Jonny McMullan and Louise Todd from Priority Dispatch's UK office to talk about mentorship in Emergency Communications, how they're running their mentor program, and what you can do in your center to make mentoring work.

Who needs to be in the room when deciding what response goes to what Determinant Code? What do most centers get wrong? Is there a best way to do it? Meridith brings on Brian Dale to share his decades of experience and give insights to the process.

Guest host Bobby Benton brings Mark Von Behren on to talk about the qualities that make a police dispatcher exceptional, both from a dispatch and a leadership point of view.

Meridith invites Brian Dale on the podcast to talk about reasonableness in QA and why it's such a critical concept as Qs deal with Case Review.

This week we're giving you a taste of the IAED's NAVIGATOR Conference! Meridith joins up with Becca Barrus from Dispatch in Depth and Ricardo Martinez from Within the Trenches to get community takes from Emergency Dispatchers and calltakers like you.

Meridith and Jose use the Principles of Emergency Medical Dispatch and their own years of experience to break down communicating with child callers.

Meridith invites Brian Dale on to discuss what Comm. Centers should do when responders arrive at a scene and can't locate the first-party caller who asked them to come.

Meredith invites Sara Wright, a Project Manager with Priority Dispatch with over 23 years of experience in Emergency Communications, to get some advice on dealing with burnout in 911.

Meridith invites Jose Rodriguez to discuss—and debunk—9 common Emergency Medical Dispatch misconceptions. In this episode, they cover: 5. Phone information from dispatchers cannot help victims and may even be dangerous. 6. More personnel and more units at the scene are always better. 7. It’s dangerous not to maximally respond or notto respond lights-and-siren. 8. Protocol and training is all that’...