Telecom Reseller / Technology Reseller News

By Doug Green “The best learning is actually to learn by doing.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Carlos Pereira, Cisco Fellow and Chief Architect, Customer Experience, about Cisco IQ and how Cisco is using AI, lifecycle intelligence and customer experience to help enterprises better understand, secure and future-proof their environments. Pereira says...

By Doug Green “Everything is fighting for your attention.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Gerry Christensen, trusted industry strategist at ICA AI, about the future of business-to-consumer communications, AI-powered voice solutions, and how enterprises, carriers, MSPs and channel partners can prepare for a post-agentic AI communications environment....

By Doug Green “AI can be perfect, but it can’t care.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Dan Rochon, author of Teach to Sell: Why Top Salespeople Never Sell and What They Do Instead, about trust, influence, and why the best sales conversations begin with teaching rather than pitching. Rochon says Teach to Sell is about ethical influence. For MSPs, servi...

By Doug Green “We want everybody to be a spam reporter.” In this special Cloud Communications Alliance and Technology Reseller News podcast, Doug Green speaks with Alex Quilici, CEO of YouMail, about the launch of the National Spam Reporting Center, a new consumer-facing resource designed to make it easier to report spam, scam calls, robotexts, and other suspicious communications. The new site, sp...

Expereo: Enterprises Are Racing Into AI, But the Network Still Has to Carry the Load, Podcast, “AI is no longer a debate. Enterprises are already using it. The question now is whether the network is ready to support what comes next,” says Marek Wasilewski of Expereo @Doug Green “AI is no longer a debate. Enterprises are already using it. The question now is whether the network is ready to support...

Network Is Hot Again: Stackpane’s Sarbjeet Johal on Cisco Live, AI Infrastructure and Systems Economics, Podcast, Johal brings a unique mix of technical, business, and economics experience to the discussion @Doug Green, Publisher, Technology Reseller News “The network is hot again because a lot more data is traversing on it, and a lot more data will traverse on it,” says Sarbjeet Johal of Stackpan...

By Moshe Beauford We sat down with Jake Wilcox, Omni-Channel Solutions Architect at Geisinger, to discuss the critical role of context in delivering exceptional customer and patient experiences. Wilcox explained how organizations can reduce friction by ensuring information flows seamlessly across departments and touchpoints, enabling more personalized and efficient interactions. The conversation a...

By Moshe Beauford In this episode, Dan Belanger, President of the Americas at NiCE, reveals how strategic partner enablement drives success in the technology channel. He shares NiCE’s go-to-market approach, emphasizing how equipping partners with the right tools, preventing overlap, and aligning sales teams creates scalable growth across the Americas.

By Moshe Beauford At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Justin Robbins, CEO and Founder of Metric Sherpa, for a wide-ranging conversation on the evolving role of AI in customer experience and decision-making process during the technology purchasing phase. Robbins shared insights into his entrepreneurial journey, the growth of Metric Sherpa...

By Doug Green “We’re absolutely on the path, and we’re not talking five, six, seven years. We’re talking in the next 18 to 24 months.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Josh Kindiger, COO and co-founder of Grokstream, about the company’s new L1 Agent and what it means for the future of AI-driven network and IT operations. Grokstream is the company behi...

By Doug Green “AI is generating code, but it’s not generating secure code.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Jonathan Kozimor, Vice President of Channel Americas at Checkmarx, about the company’s next-generation SAST engine and the growing opportunity for MSPs and channel partners in application security. Kozimor says software development has changed...

“Trust is built through very small moments,” says Julie Thiel of TTS Company. In this Telecom Reseller podcast, Doug Green speaks with Thiel about how MSPs, channel partners and growing technology businesses can strengthen leadership, retention and performance through everyday interactions with employees. Thiel says HR is often misunderstood as paperwork, compliance or “the fun police.” In reality...

“If you’re not moving forward, you’re moving backwards,” says Elie Katz, CEO of National Retail Solutions. In this Telecom Reseller podcast, Doug Green speaks with Katz about National Retail Solutions, its relationship with IDT, and the continuing opportunity for telecom resellers, MSPs and channel partners to serve independent retailers. Katz explains that National Retail Solutions was built to h...

“If your AI agent failed today, would you know before your customers do?” asks Sophie Cheng, Chief Marketing Officer at Sinch. In this Telecom Reseller podcast, Doug Green speaks with Cheng about Sinch’s new research on what the company calls the “AI production paradox.” While many enterprises have moved beyond AI pilots, the bigger challenge is keeping AI agents reliable once they are live. Cheng...

“What this industry needs is a fundamentally different approach, not probabilistic, deterministic,” says Gerry Christensen, Plus Trusted Industry Strategist at ICA AI. In this Telecom Reseller podcast, Doug Green speaks with Christensen about ICA AI’s Plus Trusted platform, an AI-based communications assistant designed to help manage unwanted, suspicious and trusted calls. Christensen explains tha...

By Doug Green “We’re a partner-first company. It is in our DNA,” says Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia. In this episode of Technology Reseller News, recorded for the CCA community, I spoke with Patrick Sheehan, Vice President of Channel Development and Distribution at Intermedia, about a new approach to helping channel partners grow recurring re...

At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Rachael Schaeffer, VP of Growth and GTM Execution at Concentrix, for a candid discussion about AI’s growing role in customer experience and business operations. Schaefer cautioned against organizations pursuing wholesale workforce replacement strategies, arguing that removing humans from the equa...

By Doug Green “EnvisionDX helps you from the entire lifecycle — from adding a new site and getting a quote going, all the way through service delivery, monitoring and management.” In this Technology Reseller News Podcast, I spoke with Laura Lehman, Director of Digital Experience Product Management at GTT, about GTT EnvisionDX and how the platform is changing the way enterprises and partners quote,...

Wipro Brings Enterprise Perspective to Cisco Cloud Control, Podcast Wipro’s Uday Kiran discusses what Cisco’s new platform means for enterprise customers, global partners and the shift to unified, AI-ready operations By Doug Green “Cisco Cloud Control unifies all of these domains.” In this Technology Reseller News podcast, recorded virtually during Cisco Live, Doug Green speaks with Uday Kiran of...

Centaris Helps SMBs Bring AI Into the Business Without Letting Risk Come Along for the Ride, Podcast, According to Centaris, 86% of SMB workers are using AI tools, with 80% bringing their own tools into the workplace. At the same time, 80% of leaders cite leakage of sensitive data as their main concern. By Doug Green “We think there’s a tremendous opportunity for us to shine where we’ve thrived fo...

Cisco Partners Move Into the AI Era with Cloud Control and AI Security, Podcast Cisco Live conversation with Alex Pujols highlights the partner opportunity around AI, security, and infrastructure operations By Doug Green “Tons of excitement. Having the entire portfolio anchored on Cloud Control is something that has everybody really excited.” In this Technology Reseller News podcast recorded at Ci...

GEODIS Brings an End-User View of Cisco Infrastructure Modernization to Cisco Live, Podcast, GEODIS shares how Cisco IQ, Cisco Services and SD-WAN are helping a global logistics company move from reactive IT to proactive lifecycle management By Doug Green “I’m just a guy in IT that’s using an extraordinary product that I feel deserves the attention that it’s getting.” In this Cisco Live podcast, I...

Olathe Unified School District: Cisco Helps K-12 Build Secure, Resilient, AI-Ready Infrastructure, Podcast, Umphrey brings a distinctive perspective to the CTO role. Before moving into technology leadership, he was a high school history and government teacher at Olathe East High School, where he also coached football and boys golf By Doug Green “For partners, the message is simple: don’t bring a c...

TRN caught up with Anant Kale about the evolution of AppZen, its channel program and the growing role partners play in helping organizations manage increasingly complex financial and operational data. Kale outlined how companies are looking beyond basic automation toward tools that can surface insights, improve compliance and provide greater visibility into spending. He also discussed the opportun...

“Customer experience is not about selling a product anymore. It’s about selling trust.” Cisco Webex: Turning Agentic AI Into Trusted Customer Engagement, As Cisco Live spotlights agentic AI, security and observability, Vinod Muthukrishnan explains why Webex Customer Experience sits at the front line of AI adoption By Doug Green “Customer experience is not about selling a product anymore. It’s abou...