Tech Tip Podcast

Hiring seasonal staff or onboarding new employees? Setting up user accounts the right way is an important first step. In this episode of the QubicaAMF Tech Tip Podcast , Orly is joined by MAX Trainer Charles Craig to walk through how to create and manage employee accounts in Conqueror. Learn how to set up user profiles, assign permission levels, control access to different system functions, and te...

Keeping your Conqueror system up to date is one of the simplest ways to protect your center, improve performance, and ensure you have access to the latest features. In this episode of the Tech Tip Podcast, Orly is joined by V Levine, to discuss why regular Conqueror and Windows updates matter, how outdated software can create compatibility and security issues, and best practices for scheduling upd...

Summer often brings menu changes, seasonal specials, and pricing updates. In this episode of the QubicaAMF Tech Tip Podcast, Orly and Max Training Specialist Charles Craig walk through how to manage menu items in Conqueror POS, including temporarily marking items as unavailable, updating prices, adding new products, and removing items you no longer sell.

What should you do when a SuperTouch freezes, stops responding, or displays a 199 boot error? In this episode of the QubicaAMF Tech Tip Podcast, Orly welcomes first-time guest David Atkins, Technical Documentation Specialist at QubicaAMF. David walks through common SuperTouch issues and shares practical troubleshooting steps to help center staff quickly identify whether the problem is related to t...

In this week’s episode of the QubicaAMF Tech Tip Podcast, host Orly is joined by first-time guest and QubicaAMF Max Trainer, Demarcus Kearney. Together, they dive into one of the newest and most exciting features of the BES NV management system: Bowling Memories. Demarcus breaks down what Bowling Memories is, how it works, and why it’s a powerful tool for engaging guests and promoting your center.

Having trouble connecting your Square terminal? This episode of the QubicaAMF Tech Tip Podcast walks you through the full pairing process. V Levine breaks down the process in a simple step-by-step lesson.

Want to take your bowling center experience to the next level? In this episode, we dive into how you can use the Neoverse wall to create unforgettable moments, from displaying birthday shoutouts to showcasing corporate logos and sponsorships. Learn how easy it is to upload custom images, build templates, and turn your lanes into a powerful visual and revenue generating tool.

Is your ball lift running slow or nonstop? In this episode, Orly is joined by QubicaAMF's Mark Henderson to break down the most common causes behind this issue. From misaligned sensors and wiring problems to coupling and motor checks, Mark walks through simple, practical troubleshooting steps to get your equipment back to normal.

Running into a “No Comm” error at the front desk? In this episode, we break down what it means, why it happens, and the simple steps you can take to get your lanes communicating again.

In this episode of the QubicaAMF Tech Tip Podcast, Orly is joined by Max Trainer Charles Craig to break down a recent update to BES NV scoring and what it means for your center. With a redesigned interface comes a few changes, including where to find familiar tools like the pin spotter function. Charles walks through the new layout, highlights helpful features inside the updated help menu, and exp...

Running into a Conqueror activation error and not sure what to do next? We’ve got you covered. In this episode, we walk through why it happens and how you can fix it fast to keep your center running smoothly.

Getting error codes like 199 or 203 on your lanes? In this episode, we break down what these common errors mean and the simple steps you can take to troubleshoot and get back up and running quickly.

Did you know you can now connect with QubicaAMF tech support through live chat in addition to calling? In this episode, we break down how the chat feature works, how to access it, and how it can help when troubleshooting equipment in your center. Whether you prefer phone or chat, support is always there when you need it.

Why is your lane machine leaving streaks—and what can you do to fix it? In this episode of the QubicaAMF Tech Tip Podcast, Orly sits down with tech support expert Mark Henderson to break down some common causes and simple fixes. From squeegee adjustments to maintenance tips, this episode covers practical advice that can help keep your lanes performing their best.

Simplify sales, reduce button clicks, and improve guest flow. On this episode of the Tech Tip Podcast Larry Denecke joins the show to explain how Experiences help centers deliver fun faster.

What happens when Conqueror won’t activate or your server says the hardware key isn’t present? Join Orly and with guest V LeVine from the QubicaAMF Tech Support team as they walk through two common error messages and the simple steps to resolve them.

In this milestone 100th episode of the QubicaAMF Tech Tip Podcast, Orly welcomes back guest Charles Craig to cover the BES NV Identity feature. Charles breaks down how centers can use BES NV Identity to customize logos, colors, SuperTouch backgrounds, and on-lane visuals, creating a more personal and cohesive guest experience.

Technical Support Representative Kerry McCollough shares why backing up your data is critical and how easy it can be. Kerry explains what bowling centers should back up, including BLS league data and other important business files, where to find them, and how often to do it. Learn simple ways to protect your league information and avoid the stress of lost data.

Keeping your Conqueror system up to date might be the easiest way to prevent problems before they start. In this episode of the QubicaAMF Tech Tip Podcast , Orly is joined by Max Trainer Charles Craig to break down why Conqueror updates matter, how the update process actually works, and what center operators should be paying attention to before issues arise.

A new year is the perfect time to reset not just goals, but your bowling center’s technology too. In this Tech Tip episode, we cover simple but often overlooked habits that can help extend the life of your systems and prevent avoidable downtime. From keeping computers properly updated, setting active hours, and scheduling regular shutdowns to cleaning up unused programs and safely wiping down scre...

Charles Craig is back this week on the Tech Tip podcast to highlight one of Conqueror’s often overlooked features: the built in help tools. Learn how the on screen question mark icons provide instant, page specific guidance and direct access to the Conqueror user manuals. The discussion covers how these tools support new and experienced staff alike, explain lane options and system features in deta...

V Levine joins the show to tackle two lane issues centers face: overhead monitors showing “No Signal” and lanes displaying “Bad Struct”. V explains why these problems happen and walks through simple steps to get lanes back up and running.

Let's tackle a problem every bowling center has faced at some point: a cash drawer that refuses to open. Max Training Specialist Charles Craig explains why the issue is almost always connected to the receipt printer and walks through simple troubleshooting steps like checking for paper, clearing jams, watching for error lights, and power-cycling the printer.

Max Trainer Charles Craig returns this week for a deeper dive into Q Portal roles, privileges, and everything you need to know for integrating Square at your center. Charles breaks down the four key Square-related permissions, who needs them, and why the right setup is essential.

In this episode of the QubicaAMF Tech Tip podcast, host Orly welcomes Tech Support Specialist Connor Borysewicz to discuss common error codes encountered in bowling technology. Connor provides a detailed explanation of the error, its implications, and a step-by-step guide on how to troubleshoot and resolve the issue.