Tech People

Struggling to build a diverse and inclusive team in the tech industry? Ken Coyne, host of Tech People, speaks about the ongoing challenge with Kesi Johnson , a passionate advocate for gender equality. Johnson, founder of Parity , a powerful network for women and non-binary leaders, investigates both progress made and persistent challenges in tech. Tune in for actionable strategies and inspiring st...

This episode of Tech People dives into the world of AI-powered conversational assistants in the contact centre industry. Ken Coyne chats with Thomas Rocharz , Director of Contact Centers at Cape Air .  Join the conversation to learn how Cape Air leverages cutting-edge AI to streamline customer interactions, resolve inquiries efficiently, and ultimately, enhance the overall passenger experience. Fr...

Struggling with low customer loyalty and a stagnant NPS? This episode of Tech People is your key to unlocking explosive growth! Join us as we chat with CX expert Zanna Van Der Aa . She'll reveal the FASTEST ways to skyrocket your NPS, expose common pitfalls businesses make (and how to avoid them!), and share practical strategies to turn passive customers into fans. Learn how to leverage data,...

What's the future of the Business Process Outsourcing industry? This episode of Tech People will shift your perspective on BPO! Let's welcome Henry Svendblad , the CTO of Company Nurse powered by Lintelo . Learn about his journey from traditional to subscription-based outsourcing. Explore the challenges, inspirations, and digital solutions driving this revolutionary change.

Let's take a different approach! What's the connection between football and CX? This week's guest will tell us all about it!  Meet Greg Uglioni , also known as the CX goalkeeper! Discover the strategies behind fostering fanatical customer loyalty and cultivating a winning team culture. Get ready for a game-changing episode that merges the world of sports with business insights!

Ready to discover the future of marketing? This week it's time for AI marketing!  Meet Kevin Neary , an expert with a proven track record of balancing cutting-edge technology to drive business success. Explore the revolutionary impact of AI on customer engagement, from hyper-personalisation to predictive analytics and beyond. Don't miss out - listen and learn all about AI-driven marketing!

Join me in this week's episode of Tech People with Brian Lawlor , Group Chief Commercial Officer at B4B Payments – A Banking Circle Group company.  With over 20 years of industry expertise, Brian unravels the challenges and trends in B2B payments. Understand the transformative power of seamless cross-border transactions and the shift towards digital solutions. From the decline of traditional b...

There’s no company without a culture. Whether it’s considered a crucial aspect or completely disregarded, it is there to stay. So, what should we do to foster a culture that’s beneficial to everyone within an organisation? In this week's episode of TechPeople, we’re joined by Shelley Shaffery , a seasoned DevOps lead who's not only shaping technological advancements but also revolutionisin...

Ever wondered what sets successful startups apart from the rest? Today, we're exploring the roots of success! Discover how a strong company culture in the early stages can shape the trajectory of a startup's journey towards sustainability. Joining us is Cambron Henderson , a seasoned startup pro with 20+ years of experience, ready to share her insights on the topic. Ready to gain insights...

On this episode of Tech People, we're on a quest to understand the intricate web of AI and tech trends shaping our online existence. Lindsey Witmer Collins , Founder & CEO of CSM at WLCM App Studio and our expert guest, allows us to understand the challenges and opportunities of innovation and the responsibility that follows. How can we ensure a positive digital inheritance for future gene...

Gen Z isn't just riding tech trends; they're rewriting the rules of cyber warfare. In this Tech People episode, I have the privilege of sitting down with Aviv Mussinger , the CEO & Co-Founder of Kodem . Together, we embark on a deep dive into recent real-world cyber attacks. Uncovering the motives behind these incidents, Aviv not only provides insights but arms us with practical, actio...

Ever wondered how to bridge the gap between customer satisfaction and employee engagement? In this episode of TechPeople, we look into the complex interaction between these two crucial pillars of organisational success. Meet today’s guest, Matthew Egol , Founder & CEO of JourneySpark Consulting , CX Subject Matter Expert at MMA Global, CCXP, Podcast Host, and the mastermind behind "The CX...

Ready to delve into the evolution of decentralised finance (DeFi)? This week's episode of Tech People features a conversation with Ian Horne , the head of content at Money 2020 , a finance and tech writer, and the mastermind behind "Why DeFi Matters." We explore the profound impact of cryptocurrencies on investors and the future of finance. Ian delves into the motivations behind &quo...

Join us on this episode as we dive into the Tech-Kids dynamic with Diane Acevedo , Senior Vice President of Operations and Customer Experience at Gabb Wireless . With a diverse career and a tech-driven passion, Diane, a parent herself, unravels the intricate relationship between children and technology. We'll uncover the dual nature of tech's impact on kids—both the positive catalyst for l...

Prepare for an insightful journey into the world of Leadership Principles! Joining me is the remarkable Owen Fitzpatrick , a transformative force dedicated to enhancing individuals' lives through the power of belief. Owen collaborates with CEOs and leadership teams, reshaping the very fabric of organizational beliefs. In this episode, we delve into the profound impact of Leadership Principles,...

Discover the future of startup coaching on the latest episode of 'Tech People'. Join us as we learn about the challenges faced by founders in the startup world and how AI is revolutionising coaching.  Our special guest, David Orban , CEO of Actioneer , shares insights into the limitations of traditional coaching methods and how AI-driven coaching overcomes these challenges. Explore Actione...

In an era where businesses are navigating the challenges of distributed teams, particularly in remote customer support, our focus turns to the landscape of the Asia-Pacific (APAC) region. Renowned for its diverse cultures and languages, managing teams here requires a special set of skills. Join us for an insightful conversation with George Akle , the Founder and HR Governance Expert at GOVERNHR ,...

Ever wondered how technology is transforming with the rise of Web3? Join us on Tech People, where we're delighted to introduce Richard Pasqua , Chief Creative Officer at ARC and host of the Web3 Unpacked Podcast . Embark on a journey into the transformative realm of Web3. What are the key benefits, growing significance, and exciting developments that shape its future? Explore the cutting-edge...

In this episode, we delve into the board of directors' dynamic role in tackling customer issues, differentiating it from the conventional hiring of executives. Our guest, Carle Henry, returns for his second appearance on the show, boasting over 35 years of expertise as VP of Customer Service at Ontrac. Carle introduces the concept of "PS" (Processes, Policies, Procedures, and People)...

Join us on Tech People as we look into the complex landscape of expanding business operations to the United States. The path to success is riddled with challenges such as cultural nuances, regulatory complexities, and fierce competition. In this episode, we're joined by Philip McNamara , the CEO of GetProven , a software company specialising in vendor management for venture capital and private...

Tune in to discover the nuances of psychological safety in the workplace. Why is it vital for employees to feel free to speak up without fear of retribution? In this episode of 'Tech People,' we discuss the world of workplace psychology with Chantel Wilson Chase , the Director of Quality Analytics and Reporting at Alexion Pharmaceuticals, Inc. / AstraZeneca's Rare Disease Business Unit...

What does the future of Customer Service hold? What is the potential of AI-driven chat and conversational models? This week, we have the privilege of hosting Shep Hyken , a renowned expert in the world of Customer Service and Customer Experience. His accolades include being an Award-Winning Keynote Speaker and earning a spot in the Hall of Fame of the National Speakers Association. Shep’s passion...

Explore the customer-centricity in finance on this week’s Tech People Podcast episode! Meet Janis Avila , a true expert in home lending. Learn about its foundations and the vital roles of trust and personal connections. Janis outlines the success pillars for enhancing customer experience as well as shares advice on integrating it into your business culture. Tune in to learn how to align leadership...

Curious about the future of tech and customer success? In this episode of Tech People, we're joined by Sherrod Patching , the Vice President of Customer Success Management at GitLab . She leads a Team that helps customers get the most from their investments. During our conversation, Sherrod shares how they leverage AI to enhance the software development process, making it more efficient and in...

In this episode of Tech People, we explore the age-old question of whether to buy, build, or lease software and technology. This week’s guest, Declan Sheehy , who has held COO and CTO roles at firms such as HSBC, Onyx Commodities & Kavi Holdings is an experienced professional in the financial sector. He shares his expertise and insights on this crucial decision-making process. With over 25 yea...