Tech People

Is your innovation solving a problem, or just burning your cash?  By 2035, financial services will be unrecognizable. Between autonomous AI agents and the threat of Post-Quantum Cryptography, the distance between the "architects" and the "incrementalists" is already widening. I sat down with industry veteran  Declan Sheehy  to discuss the roadmap for the next decade of Fintech....

Your best employees might be your biggest security risk. 👻 It’s the entrepreneur’s nightmare: You set a goal for 50% AI adoption to drive productivity. Your team is crushing it. But in the background, sensitive account numbers and PII are being fed into LLMs every single day. I sat down with Darren Wray to talk about the AI Extinction Event . Darren has been in the privacy game since the 80s, and...

"Life isn’t chaos; it has an anatomy." — Chantel Wilson Chase I recently interviewed Chantel about her new book,  Life, Measured .  We didn't talk about biology or physics, we talked about the  Life Equation . If you're an entrepreneur / leader, you know that what you measure, you can manage. Chantel’s framework gives you the mechanics to:  Make cleaner decisions.  Break old patt...

Your data landscape is probably shocking 😮! That’s the blunt truth from Mark Rothwell-Brooks on the latest Tech People Podcast. We’re living in the age of AI Transformation , but many organizations are still tripping over fragmented legacy data and "Innovation Labs" that never scale. In this episode, we break down:🚀 Moving from POC to Production.📉 Why "Digital Transformation" is yesterday's new...

What if you could be the 10th boat in a live powerboat race, competing against real pilots in real-time? This isn't science fiction—it's the reality being built with XR and digital twins, and it's revolutionizing sports entertainment. In the new Tech People episode, I explore this groundbreaking tech with the leader making it happen: Rosemary Lokhorst , the co-founder and CEO of  https...

Is your company culture equipped to harness the strengths of every generation? 💡 On this week's episode "Generations at Work", we have a dynamic conversation with Jocelyn Greenky Underwood , a seasoned expert in navigating complex business challenges. We explore the key shifts in company culture, universal principles for inclusivity, and how to leverage technology to unite different...

Want to turn data into actionable insights? 🤔 Are you tired of data just sitting there, not telling you a story? Join me as I chat with Chantel Wilson Chase , author of ' Measure Smarter 2 Know More,' about her TAP Method for unearthing data insights for greater impact ! We'll explore how to unlock the power of data and drive better results. This isn't just another data framework...

The insurance industry is ripe for disruption. It's often seen as slow, complex, and out of touch with the needs of modern consumers. But what if technology could change all that? Harry Croydon , the founder of MIC Global , discusses how AI and Machine Learning can be used to reach millions more people via embedded insurance products and has the potential to reshape the entire industry. Discover h...

In this fascinating episode, we’re joined by Sean Ren, Co-Founder of Sahara AI, to explore the transformative potential at the intersection of Blockchain and Artificial Intelligence. Sean delves into the major challenges his research has uncovered within the AI landscape , highlighting issues such as data security, ethical concerns, and transparency. He explains how blockchain technology offers in...

In this episode of #TechPeople, we are joined by  Roy Avidor , Co-Founder & CEO at  Cymbio , to dive into the fascinating world of online marketplaces. Roy shares his journey of building Cymbio and sheds light on why marketplaces have become such a pivotal sales channel for brands in today’s digital landscape. From understanding what truly defines a marketplace and how it differs from traditio...

In our latest episode, we dive into "CX Innovation: Reimagining the Customer Experience!" with Nick Himo, Innovation Coach, who brings a fresh perspective on what it means to truly innovate in customer experience. Throughout our conversation, Nick shares insights on redefining innovation in CX, starting with the essentials: how organizations can foster a culture of innovation that keeps the custom...

In this episode, I’m joined by  Andy Yasutake,  an Advisor and Investor and former global executive leader at Airbnb, LinkedIn, eBay, and Accenture. We delve into how Andy has been  Bridging Tech and the Customer Experience at Global Scale  throughout his career in some of Silicon Valley’s most forward-thinking companies leveraging his unique "Relationship-First" and psychology background to shape...

In this episode, I’m joined by Ekta Chopra, Chief Digital Officer at e.l.f. Beauty, to discuss how technology is reshaping the way we experience and perceive the beauty industry. Ekta shares her insights on tapping into digital to help create a different kind of company by disrupting norms and shaping culture through inclusivity, positivity and accessibility. e.l.f. takes a unique and personalized...

In today's rapidly evolving tech landscape, safeguarding AI systems from security threats is more critical than ever.   Join me on Tech People Podcast as I dive into the complexities of AI security with  Steve Orrin ,  Chief Technology Officer and Senior Principal Engineer at Intel Federal . Steve shares his expertise on the evolving threat landscape, real-world solutions to AI vulnerabilities...

In this episode of Tech People , we explore how Gen Z is using technology to achieve financial independence. Our guest, Wesley Belden , Co-Founder and CEO of Raise Financial , discusses the unique financial challenges facing Gen Z, the innovative solutions they’re adopting, and the crucial role of financial education in empowering young investors.  Tune in for insights on the future of Gen Z inves...

Looking to transform your customer service game? In this episode of Tech People, we dive deep into the world of customer service excellence with Bryant Richardson , President and Chief CX Officer at Real Blue Sky . Discover how to elevate your customer experience, build a customer-centric culture, and empower your team to deliver exceptional results! Bryant shares practical strategies and insights...

Looking to elevate your Customer Experience strategy? In this episode of Tech People, I had the pleasure of speaking with Liliana Petrova , CEO/Founder of Petrova Experience and a true Customer Experience Visionary. Liliana shared her inspiring journey into the world of CX, offering valuable lessons and best practices she's picked up along the way. We explored the art of crafting exceptional c...

Feeling overwhelmed keeping up with the ever-changing tech landscape? In this episode of Tech People, my guest David Bowman , joins me to explore a trend reshaping how companies build tech teams: the rise of the Fractional CTO. As the tech world speeds up, companies are embracing flexible tech leadership to stay nimble and win. But what's a Fractional CTO, and why are they so popular? David ,...

The global marketplace demands exceptional CX, but navigating cultural nuances can be tricky.  In this episode of Tech People, we welcome Dennis Wakabayashi , a highly esteemed expert in the field of cross-cultural Customer Experience. He is widely recognised as the Global Voice of CX, a testament to his extensive knowledge and influential presence in the industry. Throughout his career, Dennis ha...

AI continues to dominate headlines in 2024, but what does it mean for our data?  This week, I'm delighted to be joined by Sorcha Lorimer , a leading expert in data governance. Sorcha is the founder of Trace Data & Privacy , a company helping organisations navigate the complexities of data privacy in the age of AI. She's here to guide us through a Practical Guide to AI & Data Govern...

Building a customer-centric culture is key to sustainable growth in today's tech landscape. Join me on Tech People, as I welcome Rodney Galeano , EVP of Operations at Experior Global and a leader with extensive experience in this field. Rodney shares his insights on overcoming challenges and implementing a winning customer-centric strategy. Listen and gain access to valuable knowledge on eleva...

What if your customers could become your biggest fans? This week I’m joined by Graham Clark , an expert with over 40 years of experience. We’ll share the steps to take your customer experience from "good enough" to outstanding and future-proof. Learn how to leverage technology, cultivate a customer-obsessed culture and keep your customers coming back for more!

Ready to level up your investment experience?   This episode of Tech People dives into the world of investor CX with Nathan Zahm , Head of CX Alpha at Vanguard . I chatted with Nathan about Vanguard's commitment to empowering individuals on their financial journeys.  Tune into learn about the driving force behind Vanguard's CX focus, how to overcome challenges and seize opportunities in in...

Ever wonder why some brands leave you feeling happy and eager to return, while others leave you frustrated and wanting to jump ship? The answer lies in emotions! In this episode we welcome ⁠Doug Roerden⁠ , Head of Experience Design at ⁠FM Global⁠ , to explore the powerful link between emotional wellbeing and customer experience. We discuss how businesses can tap into the power of positive emotions...

Feeling burned out? You're not alone. In this episode of Tech People, we speak about the critical topic of mental health in the workplace with Dr Grant H Brenner , a psychiatrist, psychotherapist, and mental health expert. Dr. Brenner unpacks the causes of burnout, explores solutions for individuals, and offers guidance for companies looking to create a more supportive work environment. This e...