Chris Fletcher

Tech on Toast, The Hospitality Tech Podcast

Connecting hospitality with the tech that makes it better. Hosted by Chris Fletcher — former operator, now tech matchmaker — Tech on Toast brings you sharp, unfiltered conversations with the people shaping hospitality’s future. Each week, we sit down with operators, founders, and innovators to unpack the tech, tactics, and trends transforming how the industry works. From smarter kitchens and AI-driven scheduling to loyalty apps and next-gen EPOS, we cut through the noise to find what really works on the ground. Whether you run a pub, lead a restaurant group, or build tech for the sector

Author

Chris Fletcher

Category

Technology

Podcast website

www.techontoast.community

Latest episode

Jul 8, 2026

Where to listen?

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Episodes

The future of POS with Joel Satchi, Co-Founder Emenu Now & Vikram Badhwar, Director of International Retail at Starbucks 20.03.2024

Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality technology and how it can simplify your operations. In this episode, we had the pleasure of welcoming Joel Satchi, co-founder of EMenu Now, and Vikram Badhwar, Director of International Retail Technology for Starbucks. Simplifying Hospitality TechWe kicked off the episode by discussing how EM...

How to Grow with Data & Partnerships with Gemma Barter, Honest Burgers & Matt Ford, Krowd 13.03.2024

Welcome back to another episode of the Tech On Toast podcast, where we dive deep into the world of hospitality tech to uncover how it can simplify your business operations and drive growth. In today's episode, we had the pleasure of hosting two industry experts: Gemma Barter , the Senior Digital Marketing Manager at Honest Burgers Ltd , and Matt Ford , the Business Development Director for Krowd ....

How to use influencer marketing in the hospitality industry with Mike Radley, Co-Founder of Joli App. 06.03.2024

🌟 Exciting news! 🎙️ I just released a new episode on the Tech On Toast podcast, and it's a must-listen for anyone in the hospitality industry looking to up their influencer marketing game. In this episode, I had the pleasure of chatting with Mike Radley, co-founder of Joli App, about the ins and outs of influencer marketing in hospitality. 🍽️✨ Here are three key takeaways from our conversation t...

The Top Challenges Of Growing A Hospitality Business in 2024 with Ryan Jacovides & Cass Coulton. 28.02.2024

🎙️ New Bonus Episode Alert! 🎙️ Good morning, I'm thrilled to announce the release of our latest bonus episode of the  Tech On Toast  podcast with our partner  Dojo . In this episode, we dive deep into the world of hospitality and discuss how businesses can fuel their growth through innovative and accessible technology. 🔍 Our guests for this episode are  Ryan Jacovides , Director at  F1® Arcade  A...

From Trading Floors to Kitchen Floors: Conor Sheridan's Journey to Tech Innovation with Nory 21.02.2024

Hey there, Tech On Toasters! 🍞 In our latest episode, we had the pleasure of chatting with Conor Sheridan , the entrepreneurial spirit behind Nory , and boy, did we cook up a storm of insights! 🚀 We kicked things off with a warm welcome and a quick reminder that our community at techontoast.community is your go-to spot for all things hospitality tech. 🌐 Then, we dove straight into the meat of t...

Simplifying Hospitality Tech with GuestChat CEO Nima Anvar 07.02.2024

Simplifying Hospitality Tech with GuestChat CEO Nima AnvarIn this episode of Tech On Toast, we had the pleasure of speaking with Nima Anvar, the CEO of GuestChat, a company revolutionising the way hotels interact with potential guests online. Nima shared his unlikely journey from a science background to hospitality, eventually leading to the creation of GuestChat. Key Takeaways:Nima's Background:...

Enabling the luxury experience through technology with Andrew Evers, Group Director of IT, Rocco Forte Hotels 31.01.2024

Another week, another dip into the ocean of tech from the Tech On Toast podcast! 🎙️ In our latest episode, we had the privilege of hosting Andrew Evers , Group Director of IT at Rocco Forte Hotels . Andrew brought his extensive experience in the hospitality technology sector to the table, and the conversation, as always with hospitality professionals, was centred around the guest. Here's a quick r...

Tech On Toast special Featuring David Beveridge, PeopleBank and Richard Hartley, S4 Labour 26.01.2024

Like Batman & Robin, Lennon & McCartney, or Ben & Jerry, we all love a good partnership. Just before the festivities got under way, Chris got together with some old friends to announce a very special partnership & the announcement of their new seamlees, integration. S4labour and Peoplebank work with some of hospitality’s top names. By sharing the people data collected from the ATS...

Getting to know your guests through feedback with Lisa Campbell, Head of Client Success at Feed It Back 24.01.2024

🎙️ Exciting news! 🎉 The latest episode of the Tech On Toast podcast is now live! 🎧🔥 In this episode, we met the brilliant and patient Lisa Campbell , Head of Client Success at Feed It Back , and I can't wait to share the three key takeaways with all of you. We had some technical issues on the day of recording, so unfortunately, there is no video for this episode. Lisa provided valuable insight,...

Planting social impact in the minds of diners with Rachel Marshall, Director at GiftTrees 17.01.2024

🎙️ Exciting News! 🎙️ I am thrilled to announce the release of our latest episode on the Tech On Toast podcast! 🥳 This week, we had the pleasure of hosting Rachel Marshall, Director of GiftTrees, as our special guest. 🎉 How does GiftTrees work? "Once a restaurant is GiftTrees certified, your diners have the option of planting a GiftTree in the developing world, which is simply added on to the end...

Putting People at the heart of your business with Jon Wilson, SVP, EMEA at Deputy 10.01.2024

📣 Exciting Announcement! 🎉 Hey everyone! I am thrilled to share the latest episode of the Tech On Toast podcast with you all! 🎙️ In this episode, we had the pleasure of chatting with Jon Wilson, the Senior Vice President of EMEA at Deputy. 🌍Here are three key takeaways from our conversation: 1️⃣ The Importance of Employee Experience: Jon shared his insights on the future of employee experience...

How to not make a meal out of your IT system with Cliff Gurdin , Director at Eat IT Drink IT 03.01.2024

🎙️ Exciting Announcement! New Podcast Episode Alert! 🎉Hey everyone! I'm thrilled to announce that a brand new episode of our podcast is now live! 🎧 In this episode, we dive deep into the world of technology and its impact on the hospitality industry. We had the privilege of chatting with eith Cliff Gurdin, Director at Eat IT , Drink ITwho shared some incredible insights and experiences. Here are...

Freelancers to the front! The hospitality workforce that will keep the industry moving in 2024 with Brigad 20.12.2023

🎙️ Exciting News! 🎉 I am thrilled to announce that we have a brand new episode of our podcast available for you to listen to! In this episode, we had the pleasure of speaking with Nicolas Ferrary UK MD at Brigad , a platform that is revolutionising the future of hospitality. 🍽️ Here are three key takeaways from this insightful conversation: 1️⃣ Blended Workforce: Brigad believes in the power of a...

Building Loyalty Programmes For Restaurants With Hugo Op Den Dries, Head Of Partnerships with Piggy 13.12.2023

🎙️ Exciting news! 🎉I'm thrilled to announce the release of our latest episode on the Tech On Toast podcast! 🍞🔬In this episode, we had the pleasure of speaking with Hugo Op den dries, Head of UK partnerships at Piggy. 🐷🇬🇧 Hugo shared some incredible insights and three key takeaways that I want to share with you all. So grab a cup of coffee ☕ and get ready to dive into the world of technology a...

From Ops to Opsyte, an operators journey into Tech with Matt Taylor, CEO of Opsyte 10.12.2023

🎙️ Exciting news! 🎉 In the latest episode of the Tech On Toast podcast, we dive deep into the world of technology and innovation in the hospitality industry. 🍽️📲 We are joined by Matt Taylor CEO, at Opsyte . Matt talks is through his journey from operations where he grew frustrated with the tools at hand to Opsyte as it is today and their latest release Insytes, their new AI-driven reporting eng...

Creating personal attachment to your favourite restaurant brands, Brent-Stig Kraus,CRO at Sevenrooms 10.12.2023

🎙️ Exciting News! New Episode Alert! 🎉Hey everyone! I am thrilled to announce that we have just released a brand new episode of the Tech On Toast podcast, and it's packed with some incredible insights and discussions. 🚀In this episode, we had the pleasure of welcoming Brent-Stig Kraus, Chief Revenue Officer at SEVENROOMS , to the show. Brent shared his expertise and shed light on some fascinatin...

Driving Revenue through behavioural science and music with Startle, with Adam Castleton CEO & Melanie Fulker CCO 06.12.2023

🎙️ Exciting news! We have just released a new episode of the  Tech On Toast  podcast, and it's a must-listen for anyone interested in the intersection of technology and customer experiences in the hospitality industry. In this episode, we had the pleasure of speaking with  Adam Castleton  CEO at  Startle Music , and  Melanie Fulker  Chief Customer Officer at  Startle Music , a company specialising...

Solving problems and helping businesses make informed decisions with Mike Enslin, Regional Manager, Lightspeed 15.11.2023

🎙️ New Episode Alert! 🎧 Hey there, Tech On Toast community! I'm thrilled to announce the release of our latest podcast episode, where we dive deep into the world of hospitality tech and customer care. In this episode, we had the pleasure of chatting with Michael Enslin from Lightspeed Commerce , and he shared some incredible insights that I can't wait to share with you all. Here are three key tak...

Delivering results through D2C online ordering with Zal Dordi, Chief Commercial Officer at Slerp 01.11.2023

🚀 Exciting Tech on Toast Podcast Episode! 🎙️ I had the pleasure of chatting on the latest episode of the Tech on Toast podcast with Zal Dordi , Chief Commercial Officer at Slerp . We had a great chat in BrewDog Waterloo and here are some of the highlights! Here are my three key takeaways from the episode: 1️⃣ Customer Obsession: Zal emphasised the importance of being customer-obsessed, just like...

Engaging People with Tech With featuring Rachel Masing, People Director at ETM Group 26.10.2023

This week Chris talks with Rachel Masing, People Director at ETM Group. The podcast episode highlights the importance of technology in enabling time-saving and engagement in the hospitality industry. The guest speaker discusses how utilising technology can lead to significant time savings, which in turn can result in increased efficiency and productivity. One aspect of time-saving discussed in the...

Joining The Dots on People Experience with Stephanie Gregg, Culture Director and Matt Grimshaw Founder of Youda. 18.10.2023

This week Chris Talks to Matt Grimshaw, Founder of Youda , and Stephanie Gregg, Culture Director from Watchhouse. In this bonus episode, we caught up at the Hospitality Tech Expo in London. It was a great conversation about the future of employee experience and joining the dots for our team. During the chat, we discussed : Stephanie's journey with Watchhouse and their planned expansion What Youda...

Connecting you to your customers with Adam Forman, Founder of Support Wizard & Captive WIFI 11.10.2023

This week Chris talks to Adam Forman, Founder and director at Support Wizard & Captive Wifi. A little more about Support Wizard & captive wifi? "Captive Wifi is Customer Wi-Fi made simple with feedback and footfall included as standard & Support Wizard is Proactive, strategic and reliable IT Support and Communications Services for London. SupportWizard stands out from the crowd! We're...

Building growth in hospitality with reliable and flexible hospitality solutions, with PointOne Epos. 04.10.2023

This week Chris talks to the Alex Morgan, Head of Sales & Partnerships at PointOne. But who are Point one? A COMPLETE EPOS SYSTEM FOR YOUR HOSPITALITY BUSINESS  In times of change, pointOne gives your business certainty. Reliable and flexible, yet simple and effective. Innovative hospitality needs innovative EPoS. We deliver. We do things differently...Our system empowers your team to work sma...

Keeping your guests connected with Away Together featuring Melanie Brewer CEO & Co Founder, John Beuchert COO co-founder. 27.09.2023

This week Chris talks to the founders of Away Together , Melanie Brewer CEO, Co Founder & John Beuchert COO co-founder, all the way from Pennsylvania, USA.What is Away Together? "In 2018, on a very much needed trip to the Caribbean, we found ourselves in the midst of a tropical storm. It was during that storm, that Away Together was created. We soon realised that there was no platform that all...

Gaining Advantage through Guest Experience with Prithvi Dhanda, Founder & CEO Of Sentiment Search 20.09.2023

This week Chris talks to Prithvi Dhanda Founder at Sentiment Search. Who are sentiment search? New Dimensions of Customer Sentiment Sentiment Search specialises in review insights for restaurants, coffee shops, pubs and cloud kitchens. We provide marketing, operations and guest experience teams with a range of sophisticated customer sentiment insights derived from review platforms, social platform...

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