Tech on Toast, The Hospitality Tech Podcast

In this episode, Chris is joined by Nikki Perry, VP of Product at TripleSeat, who flew in from Boston for her very first visit to London. They dive into Nikki’s journey from bussing tables at 13 to leading product strategy at one of the most exciting events platforms in hospitality tech. Expect a brilliant blend of real-world hospitality experience and cutting-edge product thinking — from how Trip...

What do Isle of Wight ferries, dirty tables, and KFC at midnight have in common? This episode. Chris is joined by the silky-voiced Jamie White, Head of Business Development at WRS, fresh off the back of a brand revamp (RIP “Systems”) and full of stories from hospitality, media, and SaaS trenches. 🧠 Whether you’re a single-site pub or a 100-venue group, Jamie’s here to talk about: • ✨ Why WRS dro...

In this episode of the Tech on Toast Podcast, Chris chats with Rob Bowie, co-founder of Marker, the UK’s first standardised sustainability rating for hospitality. Rob shares the journey behind launching Marka with co-founder Chiara, and how their gamified platform is helping restaurants, pubs and cafés take tangible steps toward sustainability—without the overwhelm.💡 What’s inside: • Why Marka is...

In this episode of the Tech on Toast Podcast, Chris Fletcher chats with Archie Heaton , Head of Commercial at Level , the salary-linked financial wellbeing platform that’s making waves in hospitality. We dive into: Archie’s journey from Microsoft and Xbox to startup life What on-demand pay really is—and why it’s not a debt trap How Level compares to WageStream and why many operators are making the...

This week on the Tech on Toast Podcast, Chris sits down with the always-insightful Joe Heather, Regional General Manager for Northern Europe at Deliverect, the Order Management Platform powering thousands of digital orders across hospitality and retail. From deep dives into the ever-evolving world of kiosk tech, third-party logistics, and marketplace dominance, to spontaneous chats about dogs, gol...

In this episode of the Tech on Toast Podcast, Chris Fletcher sits down with Jonny McKenzie, co-founder and CEO of Bustle, the cafe management platform built by operators for operators. Jonny flew all the way from Auckland, New Zealand, for this conversation—and it shows in the insights shared. Jonny’s story is anything but ordinary. From launching cocktail bars in his early 20s to running a full-s...

Ready to get quizzical? 🧠🍻 In this laugh-out-loud episode of the Tech on Toast Podcast , Chris Fletcher sits down with ✨ Mark Walsh ✨ – the fashion-journo-turned-tech-founder behind Kwizzbit , the interactive quiz platform shaking up the pub game across the globe! From loading up fashion mags in the 90s to loading quizzes into over 47 countries, Mark’s journey is anything but ordinary. He shar...

🎧 Flex Appeal: How YoungOnes Is Flipping Hospitality Staffing Guest: James Medd, COO, YoungOnes Host: Chris Fletcher, Tech on Toast Podcast Recorded at BrewDog Waterloo, this episode explores how flexible staffing is reshaping hospitality . Chris sits down with James Medd to uncover how YoungOnes , the freelance staffing platform, is empowering operators to find vetted, on-demand talent in minute...

Welcome back to the Tech on Toast Podcast , where we serve up fresh conversations with the sharpest minds in hospitality and tech. In this episode, Chris sits down with the brilliant Catherine Allan , Head of Sales at Beds & Bars – and former NHS children’s nurse – to explore how empathy, agility and tech have shaped her unique approach to driving results in hospitality. From revamping booking...

In this episode of the Tech on Toast Podcast , Chris Fletcher is joined by JP Kloppers , Managing Director at Omnisient , to explore how hospitality operators can unlock the hidden value in their customer data— without compromising privacy. JP explains how data collaboration works when it’s done responsibly, and how encrypted, anonymised data can create entirely new revenue streams, enable smarter...

In this episode of the Tech on Toast Podcast , Chris Fletcher is joined by Jo Morgan , Operations Director at The Other House , for a brilliant conversation on how modern hospitality is evolving — and what it really takes to scale a hybrid hotel model that blends flexibility, technology and heart. Jo shares her journey from Yorkshire pot-wash to cruise ship director, through to leading one of Lond...

I'm excited to share our latest episode of the Tech On Toast podcast, where we dive deep into the world of technology in the fine dining industry. This week, we had the pleasure of visiting Benares in Mayfair, a Michelin-starred Indian restaurant, and speaking with Shubham and Mark from TISL. Together, we explored the challenges and triumphs of implementing technology in a bustling restaurant envi...

In this episode of the Tech on Toast podcast, we sit down with Gemma Glasson , Managing Director at Wahaca , to uncover how one of the UK’s most iconic restaurant groups balances bold flavour, cultural authenticity, and cutting-edge technology to create a hospitality experience that customers don’t just enjoy — they come back for. 🔑 Key Takeaways🎯 From regeneratively sourced beef to the rhythm o...

Guest: Jonatan Marc Rasmussen, CEO & Co-Founder, All Gravy Title: Why Your Team Is Ghosting Your Workplace Comms (and How to Fix It) Live at HRC ( sorry for the audio blips!) 📢 In this episode: What do Pizza Pilgrims, Gen Z, and Duolingo have in common? They’re all part of the new wave of employee engagement — and Jonatan Marc Rasmussen is here to spill the gravy on how tech is finally catching u...

👤 Guest: Mark Bloom, General Manager, Wolseley Hospitality Group🎧 Host: Chris Fletcher🔗 Powered by: Lightspeed – the unified EPOS and payments platform for scaling smarter and faster.⸻👋 What’s the Episode About? In this unfiltered and refreshingly honest episode, Chris is joined by Mark Bloom, GM at the iconic Wolseley Hospitality Group. From his days running student club nights and DJing gara...

In this episode our Sales Director, Abbi, takes the mic, and we depart from Tech for one week only! We had the pleasure of chatting with a variety of guests from the brand new MarketHalls location, including Paddington Bear himself, Richard from Farmgirl, Hayley, the head of property for MarketHalls, and many more. Here are three key takeaways that stood out to me: The Power of Community Engagemen...

In this episode of Tech on Toast , Chris Fletcher chats with Eric Tiv from CrunchTime about the tools operators actually need to control costs, reduce waste, and scale operations with confidence. From bar shifts to boardrooms, Eric shares how his journey led him into hospitality tech and why he believes inventory visibility and operational consistency are the future. Plus, we dive into the world o...

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with Mark Roberts, the founder and CEO of Rapid Res. Mark shared some incredible insights from his journey in the tech and restaurant industries, and I wanted to highlight three key takeaways that really stood out to me: The Importance of Adaptability in Business Mark emphasized how cruci...

I'm excited to announce the latest episode of the Tech On Toast podcast, where we dive deep into the world of hospitality technology with our special guest, Pete Saunders, Head of Relationships at Zonal Hotel Solutions. In this episode, we explore the intersection of technology and hospitality, and I wanted to share three key takeaways that stood out to me: The Importance of Integration in Tec...

This week Chris talks to James Brown, CEO of Brewdog Bars and Co-Founder of TIPJAR. During the episode Chris & James discuss the journey James & TIPJAR have been on since first meeting Chris at an EXP101 event back in 2019. A lot has happened since then on James’s journey with both Brewdog and TIPJAR. Amongst huge growth and product iterations James teaches us a fairly big lesson about tra...

🎙️ Exciting News! 🎙️We are thrilled to announce the release of our latest episode on the TECH ON TOAST podcast! 🎉 In this episode, we had the privilege of chatting with Jon Davis, CTO at Caprice Holdings Ltd.. 🌟Here are three key takeaways from our conversation:1️⃣ Embrace the Journey: John shared how Caprice Holdings didn't aim to be trailblazers but rather "fast followers." They observed what...

🎙️ New Episode Alert! 🎧Merry Christmas, everyone! I hope you all had a lovely day with your families. As you continue to rest and relax, why don't you spend 30 minutes with Chris and Luke? We really enjoyed chatting with Luke, and we hope you do too. This episode provided a deep dive into the world of hospitality technology with Luke Beavon, UK, CEO of SumUp. We explored the challenges and opport...

Welcome back to another episode of the Tech On Toast podcast, where we delve into the world of hospitality tech with industry insiders. In this episode, we had the pleasure of chatting with Ruth Carpenter from Pizza Pilgrims, a brand that's been serving up Neapolitan pizza with a side of fun and innovation. Ruth shared insights into how Pizza Pilgrims maintains its independent spirit and commitmen...

I'm thrilled to announce the latest episode of the Tech On Toast podcast, where I had the pleasure of chatting with David Bird, Sales Director at Impact Data. We delved into the fascinating world of data-driven marketing and how businesses can leverage technology to enhance customer engagement and drive revenue. Here are three key takeaways from our conversation that I believe every marketer and b...

Welcome to the Tech On Toast podcast! In this episode, host Chris Fletcher is joined by Sachin Vasani, founder of INSY, as they dive into the world of hospitality technology and marketing. Sachin shares his unique journey from a social work background to becoming an entrepreneur in the tech space, highlighting the challenges and triumphs along the way. Discover how INSY is revolutionising the way...