Tech Life Stories

Katrina is the Co-Founder of HIT Global where Humanising IT™ applies human-centred design principles to the world of IT service management. Katrina is recognised as leading global expert in ITSM field, she trains and advises international and publicly listed institutions. Katrina is an ITIL Master, former ITIL Global Ambassador, and was a contributing author to all ITIL 4 official publications. Sh...

Sean has spent the past 35 years working for BT in a variety of roles. Working his way up from a Customer Service Engineer to Head of Change Management, ITIL Specialist and now his current role as Senior Manager, Governance and Insights. He is ITIL 4 certified and is a Certified Scrum Master. Member chair at the ITSMF for London and South East region.   Top 3 takeaways 1.   &nb...

Jag Sohal is an experienced IT Business Relationship Manager working in Financial Services and reporting up to C suite level. She is a Certified Business Relationship Management professional, ITIL4, Prince 2 practitioner and Management of Portfolios. She is a volunteer for the British Computer Society and generated an 8 part series of IT webinars. Top 3 takeaways 1.     Gr...

Sara works for a software house as Head of Business Process & Intelligence. She discusses her varied career before entering the tech world. She is an American working in Spain and is passionate about work-life balance. Top 3 takeaways 1.     Business Process Triangle 24:12 2.     Success of Work-Life Balance 34:21 3.    &nbs...

Greg is an experienced IT Service Operations and IT Service Management Leader with certifications in ITIL and Prince2. He has worked in the MSP sector for 17 years however last year moved to a software house where he managed to refresh his career. Top 3 takeaways 1.     Apprenticeships over a degree 19:25 2.     Recharging the batteries 41:58 3.&nb...

Simon is an expert in IT Service Management and currently runs his practice with his wife and focuses on personal, business, and digital transformation. He experienced a life-changing brain haemorrhage stroke in 2021 and wrote a book called ‘The Gift’ talking through his experience of stroke survival. Top 3 takeaways 1.     The role of BRM 08:20 2.    &...

Patrycja is an award-winning Service Delivery Professional who thrives in highly pressurised situations and runs high-profile teams, projects and services. Patrycja is currently the Global Vice President of Digital Workplace at Unisys and has certifications in ITIL, Price2 and Six Sigma. Top 3 takeaways 1.     Leading by example 11:23 2.     The va...

Megan is an ITILv4 Strategic Leader and currently working as Head of IT Operations at SoftCat, a leading IT infrastructure provider. She’s a rare breed loyal to SoftCat in various roles over the past 11 years. She is skilled in strategy development, vendor management, budget control, and optimising IT operations for organisation success. She has exceptional communication skills, building strong pa...

Simon is an experienced IT Service Manager passionate about leadership and culture. ITIL certified and led ITIL adoption within his previous businesses allowing IT services to be delivered consistently. A Lean Six-Sigma certification has allowed him to work on projects to drive efficiencies and cost savings to the business. Top 3 takeaways 1.     Change of leadership style...

Iain is an experienced Tech Leader with over 20 years of experience in software and service delivery. He is passionate about mentoring high-performing teams which comes across passionately in this episode. Iain holds multiple certifications including ITIL4, Lean, Scrum Master & Product Owner. Iain talks about the importance of building a tech network and how you can use personal hobbies to do...

Tim has over 25 years experience in IT Service Management, managing and transforming IT Services. Tim is the Founder of ITSM People a team of consultants supporting clients across IT and Enterprise Service Management with accreditations across ITIL, SIAM, DevOps and Agile. Top 3 takeaways 1.     What is IR35? 25:14 2.     Back to basics with ITIL3...

Weston is the Global Strategy Director for Digital Workplace at Unisys. He is a rare breed as he has worked there his entire career. Weston is passionate about end users and finds ways to apply disruptive trends and efficiencies for their happiness. Weston is no stranger to podcasts as he runs his own show called ‘Digital Workplace Deep Dive’. Top 3 takeaways 1.     Dex to...

Mark has over 30 years of experience working in the technology sector. He is a dynamic & visionary IT Leader driving transformation & organisational change. An expert in Operating Model Implementation and an Influential people leader with exceptional presentation skills. Top 3 takeaways 1.     Less is More 09:12 2.     Can businesses keep u...

Gemma is a Prince2 Practitioner who leads digital transformations,change management, system integrations, implementations and automation. She has spent most of her career in the education sector and is currently Director of Strategy and Innovation for Haberdashers Academies Trust South. Top 3 takeaways 1.     Growing a network of thought leaders through networking 36:00 2....

Georgina is an ITIL4, Prince2 certified IT Service Delivery Manager. She has proven throughout her career how ambitious she is with natural progression and promotion. She is the Co-Founder of ‘Women of ITSM’ an initiative to support a growing community of women in the ITSM world. She has mentored many women as part of the Reed Women in Tech programme. Top 3 take aways 1.    &nb...

Alan is a Strategic Technology Leader and the pioneer of ITIL and ITSM. He has successfully launched XLA’s (experience level agreements) that have been adopted by major organisations globally. His work has been recognised with awards such as the "Most Promising Digital Experience Consulting Company" in 2021. HDI recognized Alan as a top-25 Thought Leader in 2023. Top 3 takeaways 1.  &nbs...

Charlotte Picker is a self-confessed generalist across operations and technology. A Prince2 and Scrum Master certified individual with extensive experience across PMO, Programme, Project & Product Management. She is a regular guest on podcasts and co-hosts ‘Careers & Coffee’ podcast where she is a creative career conversationalist. Top 3 takeaways 1.     Being a ge...

Sophie Hussey is an ITSM & Leadership Consultant running her own practice. An ITIL expert, a STEM Ambassador and an ISO Committee member. She posts daily on LinkedIn and has been recognised as the ‘Top IT Strategy Voice on LinkedIn’. She is a massive advocate for women in tech and has been a finalist at the Women in Tech awards. She has recently set up Women of ITSM, a community to support wom...

Lucy Grimwade is an IT & Improvement Leadership Consultant running her own practice. Lucy is passionate about empowering women in IT and is in the process of setting up a community called Women of ITSM. Top 3 takeaways 1.     Sexism in the workplace 25:18 2.     Allyship book 59:25 3.     Women of ITSM – 01:01:09 Guest...

Indy Bhamber is an ITIL qualified Service Desk Manager working for a global Nasdaq and S&P listed company. Indy shares his insights into how he got into IT leadership and how he manages and motivates his team. Top 3 take aways 1.     Is there a place for micro management in tech 09:45 2.     All managers are project managers 30:00 3. &nbsp...

Daniel Breston is semi-retired with over 50 years of experience in ITSM, DevOps and IT Leadership. He is a big advocate for Mental Health in tech. Fellow for British Computer Society and Professional Institute of Service Management. Top 3 takeaways; 1.     The importance of tackling Mental Health. 15:30 2.     Re-writing the word retire. 22.25 3.&n...

David Barrow is a Service Management Leader and author of 2 books; An education in Service Management and Co-creating value in organisations with ITIL 4. HDI Top 25 thought leader in 2024, SIAM community champion, Women in Tech ambassador, ITIL4 Master. Top 3 take aways 1.     Why listening to your service desk will fix tech in your organisation. 15:25 2.   ...