Talking Shift with Mickey and Josh

Mickey and Josh are joined by JD Gudselak, Workforce Time Solutions Manager at Rochester Regional Health, to discuss balancing employee flexibility with patient needs. In this episode, you’ll learn: Why self-scheduling continues to drive employee satisfaction. How healthcare orgs can balance operational demands with workforce flexibility. Why WFM should become an evidence based practice. From sche...

Josh and Mickey are joined by Gretta Frierson and Shelley Simkins, two bedside nurses turned executive leaders. And they’re sharing the lessons they learned along the way. In this episode, you’ll learn: Why what happens in a 12-hour shift drives hospital-wide strategy. How the best leaders turn clinical challenges into operational improvements. Why strong leadership enables clinicians to provide t...

When it comes to finding coverage, agency staff doesn't have to be your only option. In Episode 9 of Talking Shift, hosts Mickey and Josh sit down with Ashley Kamla, Healthcare Strategist at Improv, to break down how float pools and PRN pools can help your hospital: • Cut costs by reducing agency dependency. • Boost retention by giving nurses more flexibility. • Increase predictability with a more...

In this episode of Talking Shift, I dive into our recent experiences at UKG's ASPIRE conference, sharing key takeaways and insights from fellow attendees. We discuss the evolving landscape of workforce management, particularly the shift towards minute-to-minute rounding rules and the implications for attendance policies. With a focus on enhancing employee satisfaction and operational efficiency, w...

Investing in new technology is the first step to transforming your operations and improving outcomes. But how can you ensure it continues to unlock value for your organization long after Go-Live? In episode 6 of Talking Shift, guest host Pamela Camerlin, Client Executive at Align HCM, joins Mickey DeAngelo and Josh Ambrose as they discuss how to maximize your WFM system’s impact long after impleme...

Premium labor is one of the biggest costs in healthcare, but what if you could reduce it without compromising patient care or staff satisfaction? In our upcoming episode of Talking Shift, Sara Tulp joins our hosts Mickey DeAngelo and Josh Ambrose as they discuss smart strategies to reduce premium labor. This episode covers: How proactive scheduling reduces reliance on premium labor Ways to streaml...

Who should own staffing decisions - individual units or a central office? In this episode of Talking Shift, hosts Mickey Deangelo and Josh Ambrose tackle this question alongside guest host Sarah Inman, VP of Healthcare Strategy at Improv. Together, they unpack why central staffing outperforms decentralized models, and how organizations can make the shift successfully. This episode covers: The thre...

In Episode 3 of Talking Shift, hosts Mickey Deangelo and Josh Ambrose are joined by Tom Tan, Executive Director of IT at Lexington Medical Center, to discuss: - Why governance structure determines the success of your WFM program - The critical roles and responsibilities you can’t afford to overlook - The importance of a defined WFM owner to drive outcome - How to align stakeholders so the program...

In Talking Shift episode 2, Mickey DeAngelo and Josh Ambrose speak to Claire Wilson, a Change Management Consultant from Hybridge Solutions. They are diving deep into a topic every leader wrestles with: how to actually make change stick. The episode—The Keys to Driving Sustainable Change—uncovers what it really takes to shift mindsets and behavior at scale. (Hint: It’s not just sending a few email...

Welcome to the inaugural episode of Talking Shift with Mickey and Josh. I'm Mickey D'Angelo, your host, and I'm thrilled to kick off this journey into the world of workforce management and healthcare. Join me as I chat with Josh Ambrose, a seasoned HR Technology Manager at Bon Secours Mercy Health. We dive into our personal journeys, from unexpected career pivots to our shared experiences in workf...