Take 5 With Cleanfax – an ISSA Podcast

What happens when your technician is working in a home and just ... has to go? You know, to the restroom. Does he just "hold it" or ask to use the customer's restroom? This episode of Take 5 With Cleanfax digs into this important, always serious, dilemma.

Don't miss the article on third-party administrators by Nate Cisney, a partner with Restoration Made Simple Consulting.

In today's fast-paced digital landscape, an effective mobile website has become a cornerstone of success for cleaning and restoration companies. That is a simple fact. Ensuring that your website is optimized for mobile users is no longer optional—it is a strategic must. John Clendenning, the founder and CEO of Carpet Cleaner Marketing Masters, shares specific strategies you can use right now...

Have you found that non-important activities sometimes get in the way of doing what you consider your essential business tasks?  Steve Toburen, the founder of Home Front Success, has called this issue an "insidious danger of displacement activities" and can sidetrack business owners from doing what they do best: Running their companies and driving profitability.  In this episode of Take...

Building a pretty website and hoping customers will stumble across it and do business with you isn't a strategy. In this episode of Take 5 with Cleanfax , learn what your website must have in order to get traffic from potential clients, and the content your site needs to convert those visits into real jobs.

Most restoration contractors focus on the residential segment when offering disaster restoration services. But there is an opportunity in the commercial market. Getting started and what you need to know to make this a profitable venture is spotlighted in this episode of Take 5 with Cleanfax. Tim Miller, president of BDA , lays out a few strategies for the industry to consider.

ISSA/Cleanfax Media Director Jeff Cross discusses with RIA President Katie Smith the state of the industry from the perspective of the RIA. Smith reports on the 2023 RIA International Restoration Convention & Industry Expo in Orlando, why RIA is thriving the past few years, the value of partnerships, and the future of the association.

With the tens of thousands of carpet cleaners at work every day, why would a consumer buy or rent their own machine and then clean their own carpet? Is it because hiring a company is too expensive? Or are there other reasons? This is the topic of this episode of Take 5 with Cleanfax, featuring Jim Pemberton, the president of Pembertons in McKeesport, PA.

As a business owner, you know what runs your company. You built it, after all. But there are moving parts of your company that you may not totally understand. One of those is how an internet search engine works, and how it either will drive traffic to your own website - or how it will drive traffic to your competitor. What's 'under the hood' really matters. This episode of Take 5 Wi...

In this episode of Take 5 With Cleanfax, Jim Pemberton shares a few stories of how the customer's love of their pets and how their pets react to certain cleaning related stimuli affect how a cleaning professional should approach the job. 

This episode of Take 5 With Cleanfax features John Clendenning, the CEO and founder of Carpet Cleaner Marketing Masters . He discusses the value of a cleaning and restoration website as part of an ongoing marketing program, whether or not you should use a free template available on the market today, and a select number of key strategies to grow your company.

Jim Pemberton is the president of Pembertons and is a recognized industry trainer and consultant. In this episode of Take 5 With Cleanfax, Pemberton brings up an interesting point about how the term "pet odor removal" might work against professional cleaners. He offers a unique view that may change how you approach this lucrative service.

John Clendenning is the founder and CEO of Carpet Cleaner Marketing Masters, and has learned over the years that both solid fundamentals with proven tactics are strategies to get clients, jobs, and drive revenue. This is true for any type of service company, especially those offering on-location cleaning services. In this episode of Take 5 with Cleanfax, he shares thoughts that will help any busin...

The Restoration Industry Association (RIA) has released a position statement on how to respond when overzealous insurance adjusters attempt to dictate restoration prices. In this episode of Take 5 With Cleanfax, Ed Cross, an attorney who works closely with the RIA, explains what business owners need to know and how to respond to this specific challenge. RIA Position Statements are an exclusive RIA...

John Clendenning is the founder and CEO of Carpet Cleaner Marketing Masters, helping businesses to grow in this competitive marketplace. In this episode of Take 5 With Cleanfax, Clendenning explains where to focus marketing efforts and shares details that anyone involved in marketing cleaning or restoration services needs to know.

Ashlee Hofberger is an expert when it comes to finding, onboarding, and retaining talent in the restoration industry. In this episode of Take 5 With Cleanfax, she shares strategies every company can use right now.

In this episode of Take 5 With Cleanfax, Princeton shares strategies on how to bridge the gap between restorers and the insurance industry, specifically with adjusters. David R. Princeton, CPCU, AMIM, AIC, CSRP , is the Principal Consultant at Advocate Claim Service, LLC, and works with the Restoration Industry Association on strategic planning, including presenting at the RIA 2022 Fall Technical...

Carey Vermeulen is the IICRC President and Chairman for 2022-2023. In this episode of Take 5 With Cleanfax, he discusses his own journey with IICRC, the impact he sees from the certification process, and offers a glimpse into the future of the organization.

In this episode of Take 5 With Cleanfax, Sonny Ahuja with KiLLitOnLine.com shares tips and strategies for cleaning and restoration companies to really test their marketing campaigns and make sure they are optimized for success. Whether you are testing your website, email campaigns, Google Ad campaigns, or others, a constant analysis of what works and what doesn't work is critical, especially...

Jon Isaacson is the host of the DYOJO Podcast and an avid supporter and volunteer with the Restoration Industry Association. In this episode of Take 5 With Cleanfax, he discusses the key differences between markup and margin in the restoration industry and how entrepreneurs can maximize revenues.

Marcie Richardson is the director of human resources and safety with Guarantee Restoration Services, and also serves on the board of directors with the Restoration Industry Association (RIA).  In this segment of Take 5 With Cleanfax, Richardson spotlights  the key differences between training and development, and how a successful restoration company focuses on both and works to build a great team...

John Clendenning is the founder and CEO of Carpet Cleaner Marketing Masters, and has implemented internet strategies over the years and driven leads and revenue for his own company. Has internet marketing paid off for you? If not, this is a must-watch interview. In this episode of Take 5 With Cleanfax, Clendenning outlines what a carpet cleaning or disaster restoration business owner needs to do t...

 In this episode of Take 5 with Cleanfax, an expert with the Restoration Industry Association (RIA) shares insights and strategies with challenges facing anyone engaged in estimating and pricing restoration services. Anthony Nelson is a member of the board of RIA and also serves on the AGA Pricing Feedback Committee, and understands the issues restoration contractors face with pricing. In this int...

Most, if not all, disaster restoration companies have experienced insurance claims being denied, which means payment for their work is delayed, if not in complete jeopardy. Sometimes a legal battle then ensues. And now a new twist may be developing. According to Kevin Jones, the owner of the I-40 Structural Drying Academy, and a consultant in the restoration industry, as corporate funds dry up the...

In this episdoe of Take 5 with  Cleanfax, Jeremy Reets and Jeff Cross "Take 5" and discuss a stinky situation: Sewage cleanup. Reets is the owner and founder of Reets Drying Systems, and is a trainer and coach in the disaster restoration industry. In this segment of Take 5, he discusses several key points that anyone engaged in sewage cleanup must know and understand. From the types of l...