Vance Morris

Systematic Magic with Vance Morris

Business EN ↓ 51 episodes

Step into the backstage of business brilliance. Hosted by a former Disney exec turned straight‑talk coach, this podcast delivers the 7 Magic Keys to Disnify Your Business. Every episode serves up no‑fluff strategies for out‑serving, out‑pricing, and out‑marketing your competition—whether you’re a solo operator or running the show. Expect real stories, practical systems, and enough magic to leave your customers starstruck. Ready to make your service legendary? Customer experience and customer retention strategies.

Author

Vance Morris

Category

Business

Podcast website

www.DeliverServiceNow.com

Latest episode

Jul 1, 2026

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Episodes

Cash flow surge, Disney style 25.01.2022

Do you need a cash flow surge? Listen for a Disney strategy you can adapt into your business that will generate an immediate flow of cash, leads or prospects. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “ Tales From the Customer Service Crypt . 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47...

Despite tsunami warning, Trump flocks to ocean 19.01.2022

When does human stupidity end? Nursery school? Grade school? High School? PhD? Apparently, stupidity only ends when you are dead. After a volcano erupted a couple days ago, tsunami warnings were posted for the the entire west coast of the US. Instead of evacuations and people flocking to the interior of the country, to say.... South Dakota, these numbknuckles (not trump) ran towards the ocean! How...

Failure orientation: Crusty Chicken verus Chick-Fil-A 03.01.2022

failure orientation mostly found in business owners, not entrepreneurs is when people are controlled by external circumstances. This happens to many mom and pops. They give up the minute Walmart puts up the coming soon sign on any empty lot. They curl up into the fetal position, cry woe's me and hide behind mommy's apron. Entrepreneurs are not wired that way. Just listen as a mom&pop chicken p...

Write Copy FAST with Jack Turk 06.07.2021

A-list copywriter, Jack Turk, joins the Systematic Magic Podcast to reveal how to write killer copy fast. For more on Jack, Click here: https://writekillercopyfast.com/info/headlinereport/report/  Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “ Tales From the Customer Service Crypt . 10 Tales of Customer Experiences So Poor, They Should Be...

Membership Multipliers and the Client Experience with Scott Whitaker and Vance Morris 20.05.2021

Scott Whitaker, Founder of Membership Multipliers joins Vance for a conversation about creating a membership program and how to retain them. Scott can be found at https://www.membershipMultipliers.com Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “ Tales From the Customer Service Crypt . 10 Tales of Customer Experiences So Poor, They Should Be B...

It is all about the details in your client experience 13.05.2021

What is the first thing people encounter with your business or practice? Think about it. What's the first thing. Do you, how them, even before they get to the first interaction with you or your team, every business should be about the details. I mean, one small oversight could be the beginning of the end of your business. You need to be unwavering. You need to demand adherence to the details that...

Be careful who you listen to 06.05.2021

There is so much fake news out there... Yep, it is still there. Be careful who you listen to. Verify your information before you publish Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “ Tales From the Customer Service Crypt . 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies,...

Customer service without the service 27.04.2021

#customerservice How can you have a customer service department without service? Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “ Tales From the Customer Service Crypt . 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve...

Dude, what's my number 21.04.2021

Deliver Service Now There is a customer service lesson here, I promise. Just give me a few sentences to set it up… If you are going into a job interview or to fill out an application, there are just certain things you should know or have with you. Your phone number is one of them. I was sitting in the lobby of the oil change place when an applicant came in for an application. There was a lot wrong...

The Damned Wall 15.04.2021

Relationship nurturing through consistent, regular, meaningful and welcomed communication is the #1 strategy to businesses success… fortunate for you, not too many other companies are harnessing the power of a Client Newsletter. If you’re in business to sell your services and products (big ‘duh’ statement here), you MUST be in regular and frequent communication with your current clients and prospe...

Become the authority in your city or town 25.01.2021

There are a LOT of moving parts when it comes to marketing your business online in an effective and cohesive way (SEO, PPC, Reputation, Online Directory Listings, Social Media, Video, Pay-Per-Lead Services and much, much more) After decades of owning, managing and consulting with small businesses and carpet cleaning companies of all sizes, we have identified that there are only  3 Fundamental...

Building Credibility with Mike DeLon 18.12.2020

Credibility expert, Mike DeLon reveals how to build your credibility to stand out in a crowded marketplace. http://thecredibilitycalculator.com/ Mike's trifecta of branding, book publishing and creating your podcast are the foundation to building your credibility.

What's the secret with Tom Gadis 22.11.2020

Vance is interviewed by Tom Gadis of What's the Secret Podcast.

Customer Experience: Words Can Have Catastrophic Consequences 04.06.2020

We are all guilty of making a comment that we instantly regretted Have you ever congratulated a women on her pregnancy only to find out that she, ahem, wasn't pregnant? There's no way to recover, no matter how hard you try. But how about those times when someone says something inappropriate or offensive and has no clue that they've done it? In these cases the damage is done, but no lesson is learn...

Business Opportunities In Times of Crisis with Willie Myette 24.05.2020

Discover how this Julliard trained world renowned jazz pianist created and grew an online business. What every entrepreneur needs to know about creating and growing an online business. Willie reveals how he got 30,000 people to join his membership in just one month during the covid crisis. He also talks about what he is NOT doing. His strategies for doubling and tripling down during times of crisi...

The one with Marketing Designer Kia Arian 06.05.2020

Kia helps attorneys, professionals, and small business enterprises develop clear marketing messages, create stunning assets, and implement results driven campaigns seamlessly from concept to design to execution. Kia discusses: The Power of Sales Systems and why she never deviates from the system Referral Systems: And not your typical referral... These are the BIG fish The biggest mistakes people m...

Disnify Your business: Survive & Thrive Marketing Summit 30.04.2020

I was a part of a marketing summit last week hosted by Brian Kurtz, Titans Marketing and the Entrepreneur Empowerment Institute. In this 20 minute interview, I reveal:  1. How Walt Disney opened Disneyland, even though he was broke. 2. How to be resourceful without resources 3. What would Walt do during this pandemic? 4. How to Disnify your business. 5. Creating an experience out of the munda...

The One With Email Player Ben Settle 20.04.2020

My guest this week is the guru of guru's on email marketing, Ben Settle. We won't be focusing on email per se, but it will come up. Instead, Ben reveals his strategies for building a story, character development and how to use storytelling to sell product and services. If you find him to be an engaging fellow, (and why wouldn't you?) check out his website BenSettle.com Humans have relied on story...

11 Drunk Midgets and the Service Prevention Department 09.04.2020

Deliver Service Now Think back to some of the companies you have done business with lately, especially the ones with the all too annoying “ Customer Service Phone Hell ”… Press one for this and two for that. Recently, I had the displeasure of going through UPS’s “ lack of customer service department ” as they had delivered a rather large box to one of the other tenants in my building. So begins my...

Disney Systems and Your Business 01.04.2020

The one thing that really separates Disney from so many other companies, regardless of what industry you're in, is they have a mission. And I'm not talking about a mission statement. I'm talking a mission that the basic entry level employee can wrap their head around. And Disney's mission is make people happy and every employee can wrap their head around that. Https//www. DeliverServiceNow.com A l...

Covid 19 edition of Systematic Magic: Survive and Thrive in This Economy 27.03.2020

Building Value and Rapport In A Time Of Crisis Now may not be the time to sell, sell, sell. How would you feel if the only time you heard from a company was when they wanted to sell you something? Many companies are focusing on survival, I get that. Nothing happens until something gets sold. But your clients and prospects are in the same boat. Do you think they want to be sold to right now? Enter...

Build your business in ANY economy, even this one 18.03.2020

www. DeliverServiceNow.com Vance Morris reveals how to build your business despite a tough economy.  Welcome to the Systematic Magic Podcast with Vance Morris. How to Out-Serve, Out-Market, and Out-price your competition in any economy based on Vance’s 10 year career with the Walt Disney Company. Every episode is jam packed with strategies, tactics and examples to propel your business to the...

Barriers to Great Service | Deliver Service Now institute | Vance Morris 24.02.2020

From the Far Eastern Shore of Maryland I was with a dentist client of mine a couple weeks ago. He was having trouble with complaints about his waiting room and reception team. When his patients were getting back to the treatment room, they were less than enthused and seemed to be downright grumpy. “ But we have scripts ” he almost shouted at me. “ My team knows what to do because I gave them scrip...

Ep. 3 Disney's Hidden Runway and Your Business 12.02.2020

Walt Disney once said: even if I’m the only one that notices, some things are still worth doing, because I need to be prideful to be motivated . I’m paraphrasing, but I’m close. Part of “Magic Key #2, Details, Details, Details” from my special report “ Systematic Magic ”, talks about the need to have an obsession with the details. Walt was famous for his attention to every detail and he dictated t...

Ep. 2 Luxury My Butt 12.02.2020

Just because you say it is, doesn't mean it is. If you want to deliver luxury service, it cannot be done by merely placing the word "luxury" on the side of a plastic cup. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “ Tales From the Customer Service Crypt . 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Etern...

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